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ITIL 4 中英文术语对照表
返回 ITIL4认证考试资料集
发布主体：ITIL先锋论坛专家委员会
版权声明和保密须知
1、本文档的一切版权均为Axelos公司所持有；
2、欢迎版权所有方Axelos和TSO出版社在发行官方ITIL 4中英文术语表时参考和收编本文档部分或全部内容；
3、欢迎读者在《中华人民共和国著作权法》框架内任意使用和分享本文档；
4、任何人不得将本文档用于商业用途。
文档信息
| 发布主体： | ITIL先锋论坛专家委员会 |
| 总审： | 长河 |
| 主审： | 刘颋、姚凯、唐龙、傅盛、陈贺 |
| 编写： | 冀利斌、韩奋、吴言、张翼、吴军 |
ITIL4术语中英文对照表
| 编号 | 英文术语名 | 中文术语名 | |
| 1 | A figure of eight | 8字环 | |
| 2 | A/B releases | A/B版本发布 | |
| 3 | Acceptance | 验收 | |
| 4 | Acceptance criteria | 验收标准 | |
| 5 | Account Manager | 客户经理 | |
| 6 | Accountability for decisions | 决策问责制 | |
| 7 | Accounting | 核算 | |
| 8 | Action | 行动 | |
| 9 | Active Monitoring | 主动持续监测 | |
| 10 | Activity | 活动 | |
| 11 | Ad hoc | 应对式 | |
| 12 | Adaptive system | 自适应系统 | |
| 13 | Agile | Agile | |
| 14 | Agreed Service Time | 约定的服务时间 | |
| 15 | Agreement | 协议 | |
| 16 | AIOps | AIOps | |
| 17 | Alert | 告警 | |
| 18 | Algorithmic tasks | 算法任务 | |
| 19 | Analytical Modeling | 分析建模 | |
| 20 | Andon | 安灯 | |
| 21 | Application | 应用程序 | |
| 22 | Application Management | 应用程序管理 | |
| 23 | Application Portfolio | 应用程序组合 | |
| 24 | Application Service Provider | 应用程序服务提供商 | |
| 25 | Application Sizing | 应用选型 | |
| 26 | Architecture | 架构 | |
| 27 | Architecture management | 架构管理 | |
| 28 | Architecture management practice | 架构管理实践 | |
| 29 | Artefacts | 制品 | |
| 30 | Artificial intelligence | 人工智能 | |
| 31 | Assessment | 评估 | |
| 32 | Asset | 资产 | |
| 33 | Asset Management | 资产管理 | |
| 34 | Asset Register | 资产登记表，资产清单 | |
| 35 | Attribute | 属性 | |
| 36 | Audit | 审计 | |
| 37 | Authentication | 身份验证 | |
| 38 | Authority Matrix | 权限矩阵 | |
| 39 | Automated deployment pipeline | 自动化部署流水线 | |
| 40 | Automatic Call Distribution | 自动呼叫分发 | |
| 41 | Autonomy | 自治 | |
| 42 | Availability | 可用性 | |
| 43 | Availability Management | 可用性管理 | |
| 44 | Availability Management Information System | 可用性管理信息系统 | |
| 45 | Availability management practice | 可用性管理实践 | |
| 46 | Availability Plan | 可用性计划 | |
| 47 | Awareness | 认知 | |
| 48 | Backlog | 待办项 | |
| 49 | Backlog swarm | 全员待办项 | |
| 50 | Back-out | 回滚 | |
| 51 | Backup | 备份 | |
| 52 | Balanced Scorecard | 平衡记分卡 | |
| 53 | Band of visibility | 可视范围 | |
| 54 | Baseline | 基线 | |
| 55 | Behaviour | 行为 | |
| 56 | Benchmark | 标杆 | |
| 57 | Benchmarking | 基准测试 | |
| 58 | Benefit dependency network | 收益依赖网络 | |
| 59 | Best practice | 最佳实践 | |
| 60 | Big data | 大数据 | |
| 61 | Blameless | 免责 | |
| 62 | Block chain | 区块链 | |
| 63 | Blockchain | 区块链 | |
| 64 | Blue/green deployment | 蓝绿部署 | |
| 65 | Blueprint | 蓝图 | |
| 66 | Bottleneck | 瓶颈 | |
| 67 | Brainstorming | 头脑风暴法 | |
| 68 | Brand | 品牌 | |
| 69 | Budget | 预算 | |
| 70 | Budgeting | 编制预算 | |
| 71 | Build | 构建 | |
| 72 | Business | 业务 | |
| 73 | Business analysis | 业务分析 | |
| 74 | Business analysis practice | 业务分析实践 | |
| 75 | Business as usual | 日常业务 | |
| 76 | Business case | 业务案例 | |
| 77 | Business Continuity Management | 业务连续性管理 | |
| 78 | Business Continuity Plan | 业务连续性计划 | |
| 79 | Business Customer | 业务客户 | |
| 80 | Business impact analysis | 业务影响分析 | |
| 81 | Business Objective | 业务目标 | |
| 82 | Business Operations | 业务运营 | |
| 83 | Business Perspective | 业务观点 | |
| 84 | Business Process | 业务流程 | |
| 85 | Business Relationship Management | 业务关系管理 | |
| 86 | Business Service | 业务服务 | |
| 87 | Business Service Management | 业务服务管理 | |
| 88 | Business Unit | 业务单元 | |
| 89 | Buy-in | 认同 | |
| 90 | Calculus | 核算 | |
| 91 | Call centre | 呼叫中心 | |
| 92 | Call Type | 呼叫类型 | |
| 93 | Campaigns | 销售活动 | |
| 94 | Canary release | 金丝雀发布 | |
| 95 | Canary-release | 金丝雀发布 | |
| 96 | Capability | 能力 | |
| 97 | Capability Maturity Model | 能力成熟度模型 | |
| 98 | Capacity | 容量 | |
| 99 | Capacity and performance management | 容量和性能管理 | |
| 100 | Capacity and performance management practice | 容量和性能管理实践 | |
| 101 | Capacity Management | 容量管理 | |
| 102 | Capacity Management Information System | 容量管理信息系统 | |
| 103 | Capacity Plan | 容量计划 | |
| 104 | Capacity Planning | 容量规划 | |
| 105 | Capital Expenditure | 资本性支出 | |
| 106 | Capital item | 资本项目 | |
| 107 | Capitalization | 资本化 | |
| 108 | Cascade | 级联 | |
| 109 | Case-based | 一事一议 | |
| 110 | Category | 类别 | |
| 111 | Accessibility | 可访问性 | |
| 112 | Certification | 认证 | |
| 113 | Change | 变更 | |
| 114 | Change Advisory Board | 变更咨询委员会 | |
| 115 | Change agent | 变革推动者 | |
| 116 | Change authority | 变更授权 | |
| 117 | Change Case | 变更用例 | |
| 118 | Change control | 变更控制 | |
| 119 | Change control practice | 变更控制实践 | |
| 120 | Change discussion | 变更讨论 | |
| 121 | Change enablement | 变更使能 | |
| 122 | Change History | 变更历史 | |
| 123 | Change Management | 变更管理 | |
| 124 | Change model | 变更模型 | |
| 125 | Change Record | 变更记录 | |
| 126 | Change Request | 变更请求 | |
| 127 | Change Schedule | 变更日程 | |
| 128 | Change Window | 变更窗口 | |
| 129 | Chaos engineering | 混沌工程 | |
| 130 | Chaos monkey | 混沌猴子 | |
| 131 | Charging | 计费 | |
| 132 | Charging mechanism | 计费机制 | |
| 133 | Charity organizations | 慈善组织 | |
| 134 | Chatbots | 聊天机器人 | |
| 135 | ChatOps | ChatOps | |
| 136 | Cherry pick | 遴选 | |
| 137 | Chronological Analysis | 时序分析 | |
| 138 | Churn rate | 客户流失率 | |
| 139 | CI Type | 配置项类型 | |
| 140 | Classification | 分级 | |
| 141 | Client | 客户 | |
| 142 | Closed | 已关闭 | |
| 143 | Closure | 关闭 | |
| 144 | Cloud capabilities | 云服务能力 | |
| 145 | Cloud computing | 云计算 | |
| 146 | COBIT | COBIT | |
| 147 | Co-creating | 共创 | |
| 148 | Cognitive Computing | 认知计算 | |
| 149 | Cold Standby | 冷备援 | |
| 150 | Collaborate and promote visibility | 协作和提升可视化程度 | |
| 151 | Collaboration | 协作 | |
| 152 | Commercial Off-The-Shelf | 商用现货 | |
| 153 | Commitment | 承诺 | |
| 154 | Complex system | 复杂系统 | |
| 155 | Complexity thinking | 复杂性思维 | |
| 156 | Compliance | 合规性 | |
| 157 | Component | 组件 | |
| 158 | Component Capacity Management | 组件容量管理 | |
| 159 | Component CI | 组件配置项 | |
| 160 | Component Failure Impact Analysis | 组件故障影响分析 | |
| 161 | Computer Telephony Integration | 计算机电话集成 | |
| 162 | Concurrency | 并发 | |
| 163 | Concurrent | 并发 | |
| 164 | Confidentiality | 保密性 | |
| 165 | Configuration | 配置 | |
| 166 | Configuration Baseline | 配置基线 | |
| 167 | Configuration Control | 配置控制 | |
| 168 | Configuration Identification | 配置识别 | |
| 169 | Configuration item | 配置项 | |
| 170 | Configuration Management | 配置管理 | |
| 171 | Configuration management database | 配置管理数据库 | |
| 172 | Configuration management system | 配置管理系统 | |
| 173 | Configuration record | 配置记录 | |
| 174 | Configuration Structure | 配置结构 | |
| 175 | Considerations | 考虑因素 | |
| 176 | Consistency | 一致性 | |
| 177 | Consolidate | 综合 | |
| 178 | Constraint | 约束 | |
| 179 | Consumer | 消费者 | |
| 180 | Containerization | 容器化 | |
| 181 | Context | 背景 | |
| 182 | Continual improvement | 持续改进 | |
| 183 | Continual improvement model | 持续改进模型 | |
| 184 | Continual improvement practice | 持续改进实践 | |
| 185 | Continual improvement register | 持续改进登记册 | |
| 186 | Continual Service Improvement | 服务改进 | |
| 187 | Continual Service Improvement Plan | 服务改进计划 | |
| 188 | Continuous Availability | 持续可用性 | |
| 189 | Continuous delivery | 持续交付 | |
| 190 | Continuous deployment | 持续部署 | |
| 191 | Continuous integration | 持续集成 | |
| 192 | Continuous Operation | 持续运营 | |
| 193 | Contract | 合同 | |
| 194 | Contract Portfolio | 合同组合 | |
| 195 | Control | 控制 | |
| 196 | Control Objectives for Information and related Technology | 信息及相关技术控制目标 | |
| 197 | Control perspective | 控制视图 | |
| 198 | Cooperation | 合作 | |
| 199 | Core service | 核心服务 | |
| 200 | Correction and enhancement | 修正和改进 | |
| 201 | Cost | 成本 | |
| 202 | Cost Benefit Analysis | 成本效益分析 | |
| 203 | Cost centre | 成本中心 | |
| 204 | Cost Effectiveness | 成本效益性 | |
| 205 | Cost Element | 成本要素 | |
| 206 | Cost Management | 成本管理 | |
| 207 | Cost of delay | 延误成本 | |
| 208 | Cost plus | 成本加成 | |
| 209 | Cost Type | 成本类型 | |
| 210 | Cost Unit | 成本单元 | |
| 211 | Countermeasure | 对策 | |
| 212 | Course corrections | 修正 | |
| 213 | Crisis Management | 危机管理 | |
| 214 | Criteria | 准则 | |
| 215 | Critical success factor | 关键成功因素 | |
| 216 | Cross-training | 交叉培训 | |
| 217 | Cultural fit | 文化契合 | |
| 218 | Culture | 文化 | |
| 219 | Customer | 客户 | |
| 220 | Customer Effort Score | 客户费力度 | |
| 221 | Customer experience | 客户体验 | |
| 222 | Customer experience manager | 客户体验经理 | |
| 223 | Customer journey | 客户旅程 | |
| 224 | Customer journey map | 客户旅程地图 | |
| 225 | Customer orientation | 客户导向 | |
| 226 | Customer Portfolio | 客户组合 | |
| 227 | Customer/user experience journey | 客户/用户体验旅程 | |
| 228 | Cycle time | 周期 | |
| 229 | Dark launch | 暗发布 | |
| 230 | Dashboard | 仪表板 | |
| 231 | Data | 数据 | |
| 232 | Data analytics | 数据分析 | |
| 233 | Definition of done | 完工定义 | |
| 234 | Definition of ready | 就绪定义 | |
| 235 | Definitive Media Library | 最终媒介库 | |
| 236 | Deliver and support | 交付和支持 | |
| 237 | Deliverable | 交付物 | |
| 238 | Delivery channel | 交付渠道 | |
| 239 | Demand | 需求 | |
| 240 | Demand Management | 需求管理 | |
| 241 | Deming Cycle | 戴明环 | |
| 242 | Dependency | 依赖性 | |
| 243 | Deployment | 部署 | |
| 244 | Deployment management | 部署管理 | |
| 245 | Deployment management practice | 部署管理实践 | |
| 246 | Depreciation | 折旧 | |
| 247 | Design | 设计 | |
| 248 | Design and transition | 设计和转换 | |
| 249 | Design thinking | 设计思维 | |
| 250 | Detection | 检测 | |
| 251 | Development | 开发 | |
| 252 | Development environment | 开发环境 | |
| 253 | DevOps | DevOps | |
| 254 | Diagnosis | 诊断 | |
| 255 | Diagnostic Script | 诊断脚本 | |
| 256 | Differential charging | 差别收费 | |
| 257 | Digital economy | 数字经济 | |
| 258 | Digital operating model | 数字化运营模式 | |
| 259 | Digital product | 数字化产品 | |
| 260 | Digital transformation | 数字化转型 | |
| 261 | Digitally enabled organization | 数字化驱动的组织 | |
| 262 | Direct cost | 直接成本 | |
| 263 | Directing | 指导 | |
| 264 | Directory service | 目录服务 | |
| 265 | Disaster | 灾难 | |
| 266 | Disaster recovery plans | 灾难恢复计划 | |
| 267 | Dispatch swarming | 调度团队 | |
| 268 | Disposal | 处置 | |
| 269 | Divisional | 事业部型 | |
| 270 | Downtime | 停机时间 | |
| 271 | Drop-in swarm | 专家随访 | |
| 272 | Due diligence | 尽职 | |
| 273 | Early life support | 前期支持 | |
| 274 | Economies of scale | 规模经济 | |
| 275 | Effectiveness | 效果 | |
| 276 | Efficiency | 效率 | |
| 277 | Embody | 体现 | |
| 278 | Emergency change | 紧急变更 | |
| 279 | Emergency Change Advisory Board | 紧急变更咨询委员会 | |
| 280 | Emerging technologies | 新兴技术 | |
| 281 | Emotional experience | 情绪体验 | |
| 282 | Emotional intelligence | 情商 | |
| 283 | Emotions | 情绪 | |
| 284 | Empathize | 共情 | |
| 285 | Employee satisfaction | 员工满意度 | |
| 286 | Empowerment | 授权 | |
| 287 | Enabler | 促进因素 | |
| 288 | Engage | 契动 | |
| 289 | Engagement | 参与 | |
| 290 | Entire customer journey | 完整的客户旅程 | |
| 291 | Environment | 环境 | |
| 292 | Epic | 史诗 | |
| 293 | Error | 错误 | |
| 294 | Error control | 错误控制 | |
| 295 | Escalation | 升级 | |
| 296 | Estimation | 估计 | |
| 297 | Ethic | 道德 | |
| 298 | Evaluation | 评价 | |
| 299 | Event | 事态 | |
| 300 | Exception Report | 例外报告 | |
| 301 | Expanded Incident Lifecycle | 扩展的事件生命周期 | |
| 302 | Experience | 体验 | |
| 303 | Experimentation | 实验 | |
| 304 | Explore | 探索 | |
| 305 | External customer | 外部客户 | |
| 306 | External Metric | 外部指标 | |
| 307 | External Service Provider | 外部服务提供商 | |
| 308 | External Sourcing | 外部寻购 | |
| 309 | Facilities Management | 设施管理 | |
| 310 | Factor | 因素 | |
| 311 | Failure | 失效 | |
| 312 | Failure Modes and Effects Analysis | 故障模型及效果分析 | |
| 313 | Fast development | 快速开发 | |
| 314 | Fast Recovery | 快速恢复 | |
| 315 | Fault | 故障 | |
| 316 | Fault Tolerance | 容错性 | |
| 317 | Fault Tree Analysis | 故障树分析 | |
| 318 | Feature | 特性 | |
| 319 | Feature flags | 特征标志 | |
| 320 | Feature switch | 特性开关 | |
| 321 | Feedback loop | 反馈环 | |
| 322 | Financial Management | 财务管理 | |
| 323 | First response rate | 首问回复率 | |
| 324 | First-in, first-out | 先进先出 | |
| 325 | First-line Support | 一线支持 | |
| 326 | Fishbone Diagram | 鱼骨图 | |
| 327 | Fit for purpose | 符合目的 | |
| 328 | Fixed cost | 固定成本 | |
| 329 | Flat | 扁平型 | |
| 330 | Flow | 流动 | |
| 331 | Focus on value | 聚焦价值 | |
| 332 | Follow the Sun | 全天候 | |
| 333 | Four dimensions | 四个维度 | |
| 334 | Four dimensions of service management | 服务管理四维模型 | |
| 335 | Fulfilment | 实现 | |
| 336 | Function | 职能 | |
| 337 | Function Escalation | 职能性升级 | |
| 338 | Functional | 职能型 | |
| 339 | Functional experience | 功能体验 | |
| 340 | Gap analysis | 差距分析 | |
| 341 | General management practices | 通用管理实践 | |
| 342 | Generative culture | 文化养成 | |
| 343 | Geographic | 地域 | |
| 344 | Goodhart's law | 古德哈特定律 | |
| 345 | Goods | 货品 | |
| 346 | Governance | 治理 | |
| 347 | Governing body | 治理主体 | |
| 348 | Gradual Recovery | 逐步恢复 | |
| 349 | Guideline | 准则 | |
| 350 | Guiding principles | 指导原则 | |
| 351 | Handouts | 宣传单 | |
| 352 | Help desk | 帮助台 | |
| 353 | Heuristic work | 启发性工作 | |
| 354 | Hierarchic Escalation | 结构性升级 | |
| 355 | High Availability | 高可用性 | |
| 356 | Holistic approach | 整体方法 | |
| 357 | Hot Standby | 热备援 | |
| 358 | Human support agents | 终端支持人员 | |
| 359 | Hybrid | 混合 | |
| 360 | Hypothesis | 假设 | |
| 361 | Ideate | 构思 | |
| 362 | Identity | 身份 | |
| 363 | Immediate Recovery | 紧急恢复 | |
| 364 | Impact | 影响 | |
| 365 | Improve | 改进 | |
| 366 | Improvement | 改进 | |
| 367 | Improvement initiatives | 改进倡议 | |
| 368 | Improvement review | 改进评审 | |
| 369 | Incident | 事件 | |
| 370 | Incident management | 事件管理 | |
| 371 | Incident Record | 事件记录 | |
| 372 | Indicator | 指标 | |
| 373 | Indirect Cost | 间接成本 | |
| 374 | Individual touchpoint | 单独接触点 | |
| 375 | Industry standards | 行业标准 | |
| 376 | Inefficient | 效率低下 | |
| 377 | Influence | 影响力 | |
| 378 | Informal teams | 非正式小组 | |
| 379 | Information and technology | 信息和技术 | |
| 380 | Information model | 信息模型 | |
| 381 | Information security management | 信息安全管理 | |
| 382 | Information security management practice | 信息安全管理实践 | |
| 383 | Information Security Management System | 信息安全管理体系 | |
| 384 | Information security policy | 信息安全策略 | |
| 385 | Information Technology | 信息技术 | |
| 386 | Infrastructure and platform management | 基础架构和平台管理 | |
| 387 | Infrastructure and platform management practice | 基础架构和平台管理实践 | |
| 388 | Infrastructure as a service | 基础架构即服务 | |
| 389 | Infrastructure as code | 基础架构即代码 | |
| 390 | Infrastructure service | 基础架构服务 | |
| 391 | Inside-out | 从内向外看 | |
| 392 | Insights | 洞察力 | |
| 393 | Insourcing | 内包 | |
| 394 | Integration | 集成 | |
| 395 | Integration of duties | 职责整合 | |
| 396 | Integrity | 完整性 | |
| 397 | Intelligent disobedience | 智能违抗 | |
| 398 | Interaction | 交互 | |
| 399 | Interactive Voice Response | 交互式语音应答 | |
| 400 | Intermediate Recovery | 中期恢复 | |
| 401 | Internal customer | 内部客户 | |
| 402 | Internal Metric | 内部指标 | |
| 403 | Internal Rate of Return | 内部回报率 | |
| 404 | Internal Service Provider | 内部服务提供商 | |
| 405 | Internal Sourcing | 内部寻购 | |
| 406 | International Organization for Standardization | 国际标准化组织 | |
| 407 | International Standards Organization | 国际标准化组织 | |
| 408 | Internet of Things | 物联网 | |
| 409 | Invocation | 调用 | |
| 410 | Invoice | 票据 | |
| 411 | Involvement | 参与度 | |
| 412 | IoT device | 物联网设备 | |
| 413 | Ishikawa Diagram | 石川图 | |
| 414 | ISO 9000 | ISO 9000 | |
| 415 | ISO 9001 | ISO 9001 | |
| 416 | ISO/IEC 17799 | ISO/IEC 17799 | |
| 417 | ISO/IEC 20000 | ISO/IEC 20000 | |
| 418 | ISO/IEC 27001 | ISO/IEC 27001 | |
| 419 | IT asset | IT资产 | |
| 420 | IT asset management | IT资产管理 | |
| 421 | IT asset management practice | IT资产管理实践 | |
| 422 | IT function | IT职能 | |
| 423 | IT infrastructure | IT基础设施 | |
| 424 | IT Operations | IT运维 | |
| 425 | IT Operations Management | IT运维管理 | |
| 426 | IT service | IT服务 | |
| 427 | IT Service Continuity Management | IT服务连续性管理 | |
| 428 | IT Service Continuity Plan | IT服务连续性计划 | |
| 429 | IT Service Management | IT服务管理 | |
| 430 | IT Service Management Forum | IT服务管理论坛 | |
| 431 | IT Service Provider | IT服务提供商 | |
| 432 | IT Steering Group | IT指导小组 | |
| 433 | Iteratively | 迭代 | |
| 434 | ITIL | ITIL | |
| 435 | Job Description | 工作说明 | |
| 436 | Job role | 工作角色 | |
| 437 | Job Scheduling | 作业调度 | |
| 438 | Joint activities | 联合活动 | |
| 439 | Kanban | 看板 | |
| 440 | Kanban technique for managing work | 管理工作看板技术 | |
| 441 | Kano Model | 卡诺模型 | |
| 442 | Keep it simple and practical | 保持简单实用 | |
| 443 | Kepner & Tregoe Analysis | Kepner和Tregoe分析 | |
| 444 | Key performance indicator | 关键绩效指标 | |
| 445 | Kick-offs | 启动 | |
| 446 | Knowledge Base | 知识库 | |
| 447 | Knowledge management | 知识管理 | |
| 448 | Knowledge management practice | 知识管理实践 | |
| 449 | Known error | 已知错误 | |
| 450 | Known Error Database | 已知错误数据库 | |
| 451 | Known Error Record | 已知错误记录 | |
| 452 | Last-in, first-out | 后进先出 | |
| 453 | Lead time | 前置时间 | |
| 454 | Lead/management by example | 以身作则 | |
| 455 | Lean | 精益 | |
| 456 | Lean culture | 精益文化 | |
| 457 | Lean thinking | 精益思维 | |
| 458 | Lessons-learned analysis | 经验教训分析 | |
| 459 | Lifecycle | 生命周期 | |
| 460 | Line of Service | 服务条线 | |
| 461 | Line of visibility | 可视线 | |
| 462 | Live chat | 即时聊天工具 | |
| 463 | Live Environment | 运行环境 | |
| 464 | Longest item first | 最耗时项目优先 | |
| 465 | Loss aversion | 规避损失 | |
| 466 | Loyalty | 忠诚度 | |
| 467 | Machine learning | 机器学习 | |
| 468 | Maintainability | 可维护性 | |
| 469 | Maintenance | 维护 | |
| 470 | Major incident | 重大事件 | |
| 471 | Managed Services | 管理服务 | |
| 472 | Management | 管理 | |
| 473 | Management Information | 管理信息 | |
| 474 | Management of Risk | 风险管理 | |
| 475 | Management system | 管理体系 | |
| 476 | Manifesto | 宣言 | |
| 477 | Manual Workaround | 手工变通方案 | |
| 478 | Marginal Cost | 边际成本 | |
| 479 | Market Space | 市场空间 | |
| 480 | Marketing managers | 营销经理 | |
| 481 | Matrix | 矩阵型 | |
| 482 | Maturity | 成熟度 | |
| 483 | Maturity assessments | 成熟度评估 | |
| 484 | Maturity Level | 成熟度级别 | |
| 485 | Mean Time Between Failures | 平均故障间隔时间 | |
| 486 | Mean Time Between Service Incidents | 平均服务事件间隔时间 | |
| 487 | Mean Time To Repair | 平均修复时间 | |
| 488 | Mean Time to Restore Service | 平均恢复服务时间 | |
| 489 | Measurement | 度量 | |
| 490 | Measurement and reporting | 测量和报告 | |
| 491 | Mental | 心理 | |
| 492 | Metric | 指标 | |
| 493 | Metrics trail | 指标跟踪 | |
| 494 | Middleware | 中间件 | |
| 495 | Migration | 迁入 | |
| 496 | Minimum viable | 最小可用 | |
| 497 | Minimum viable product | 最小可用产品 | |
| 498 | Minor | 轻度 | |
| 499 | Mission | 使命 | |
| 500 | Mission statement | 任务描述 、使命陈述 | |
| 501 | Model | 模型 | |
| 502 | Modelling | 建模 | |
| 503 | Moderate | 中度 | |
| 504 | Moment of truth | 关键时刻 | |
| 505 | Moment of truth | 关键时刻 | |
| 506 | Money | 资金 | |
| 507 | Monitor Control Loop | 监测控制回路 | |
| 508 | Monitoring | 监测 | |
| 509 | Monitoring and event management | 持续监测和事态管理 | |
| 510 | Monitoring and event management practice | 持续监测和事态管理实践 | |
| 511 | Morale indicators | 士气指标 | |
| 512 | Multi-sourcing | 多方寻购 | |
| 513 | Mutual readiness | 相互准备 | |
| 514 | Mutually responsible | 相互尽责 | |
| 515 | Needs | 需求 | |
| 516 | Negotiating agreements | 谈判协议 | |
| 517 | Net Present Value | 净现值 | |
| 518 | Net promoter score | 净推荐值 | |
| 519 | Nominal | 名义上的 | |
| 520 | Nonrepudiation | 不可抵赖性 | |
| 521 | Normal change | 一般变更 | |
| 522 | Notional Charging | 名义计费 | |
| 523 | Objective | 目的 | |
| 524 | Obtain/build | 获取/构建 | |
| 525 | Offboard | 撤销 | |
| 526 | Offboarding | 撤销 | |
| 527 | Offer | 提供 | |
| 528 | Office of Government Commerce | 政府商务部 | |
| 529 | Office of Public Sector Information | 公共信息办公室 | |
| 530 | Off-shore | 离岸 | |
| 531 | Off-The-Shelf | 现货供应 | |
| 532 | Omnichannel | 全渠道 | |
| 533 | Onboard | 引入 | |
| 534 | Onboarding | 引入 | |
| 535 | On-shore | 在岸 | |
| 536 | Operand resource | 运算资源 | |
| 537 | Operating model | 运营模式 | |
| 538 | Operation | 运营 | |
| 539 | Operational | 运营的 | |
| 540 | Operational Cost | 运营成本 | |
| 541 | Operational Expenditure | 运营支出 | |
| 542 | Operational Level Agreement | 运营级别协议 | |
| 543 | Operational technology | 运营技术 | |
| 544 | Operations Control | 运营控制 | |
| 545 | Operations Management | 运营管理 | |
| 546 | Opportunity Cost | 机会成本 | |
| 547 | Optimize | 优化 | |
| 548 | Optimize and automate | 优化和自动化 | |
| 549 | Order taker | 接单人 | |
| 550 | Ordinal | 序数的 | |
| 551 | Organization | 组织 | |
| 552 | Organization climate | 组织氛围 | |
| 553 | Organizational change management | 组织变革管理 | |
| 554 | Organizational change management practice | 组织变革管理实践 | |
| 555 | Organizational resilience | 组织弹性 | |
| 556 | Organizational velocity | 组织速率 | |
| 557 | Organizations and people | 组织和人员 | |
| 558 | Outcome | 成果 | |
| 559 | Out-of-the-box | 开箱即用 | |
| 560 | Output | 输出 | |
| 561 | Outside-in | 从外向内看 | |
| 562 | Outsourcing | 外包 | |
| 563 | Overhead | 管理费用 | |
| 564 | Owner | 所有者 | |
| 565 | Pain Value Analysis | 疼痛价值分析 | |
| 566 | Pair programming | 结对编程 | |
| 567 | Pareto Principle | 帕累托原则 | |
| 568 | Partners and suppliers | 合作伙伴和供应商 | |
| 569 | Partnership | 合作关系 | |
| 570 | Passive Monitoring | 被动监测 | |
| 571 | Pattern of business activity | 业务活动模式 | |
| 572 | Peak-end | 峰终 | |
| 573 | Peer review | 同行评审 | |
| 574 | Peer support | 同行支持 | |
| 575 | Perception | 感知 | |
| 576 | Performance | 性能 | |
| 577 | Performance goals | 绩效目标 | |
| 578 | Performance Management | 绩效管理 | |
| 579 | Personas | 人物角色 | |
| 580 | Philosophy | 理念 | |
| 581 | Pilot | 试运行 | |
| 582 | Pipeline | 流水线 | |
| 583 | Plan | 计划 | |
| 584 | Plan–Do–Check–Act | 计划-实施-检查-改进 | |
| 585 | Planned Downtime | 计划停机时间 | |
| 586 | Planning | 规划 | |
| 587 | PMBOK | PMBOK | |
| 588 | Policy | 策略 | |
| 589 | Portable Facility | 便携式设备 | |
| 590 | Portfolio management | 组合管理 | |
| 591 | Portfolio management practice | 组合管理实践 | |
| 592 | Positive communications | 主动沟通 | |
| 593 | Post-implementation review | 实施后评审 | |
| 594 | Post-mortem | 事后反思 | |
| 595 | Potential service consumer | 潜在服务消费者 | |
| 596 | Practice | 实践 | |
| 597 | Predict | 预测 | |
| 598 | Preferences | 偏好 | |
| 599 | Prerequisite for Success | 成功前提 | |
| 600 | Pricing | 定价 | |
| 601 | PRINCE2 | PRINCE2 | |
| 602 | Prioritizing work | 设定工作优先级 | |
| 603 | Priority | 优先级 | |
| 604 | Proactive Monitoring | 主动监测 | |
| 605 | Proactive Problem Management | 主动问题管理 | |
| 606 | Problem | 问题 | |
| 607 | Problem management | 问题管理 | |
| 608 | Problem management practice | 问题管理实践 | |
| 609 | Problem Record | 问题记录 | |
| 610 | Procedure | 规程 | |
| 611 | Process | 流程 | |
| 612 | Process Control | 流程控制 | |
| 613 | Process Manager | 流程经理 | |
| 614 | Process Owner | 流程所有人 | |
| 615 | Procuring | 采购 | |
| 616 | Product | 生产 | |
| 617 | Product owner | 产品负责人 | |
| 618 | Production environment | 生产环境 | |
| 619 | Profiling | 画像 | |
| 620 | Profit Centre | 利润中心 | |
| 621 | Profitability | 收益率 | |
| 622 | Pro-forma | 试算 | |
| 623 | Programme | 方案 | |
| 624 | Progress iteratively | 迭代推进 | |
| 625 | Progress iteratively with feedback | 基于反馈迭代推进 | |
| 626 | Project | 项目 | |
| 627 | Project management | 项目管理 | |
| 628 | Project management practice | 项目管理实践 | |
| 629 | Projected Service Outage | 计划服务损耗 | |
| 630 | Prototype | 原型 | |
| 631 | Provider | 提供者 | |
| 632 | Public | 公众 | |
| 633 | Public ratings | 公众评级 | |
| 634 | Pull service | 拉式服务 | |
| 635 | Pull-based | 拉动式 | |
| 636 | Push service | 推式服务 | |
| 637 | Qualification | 资格 | |
| 638 | Qualitative | 定性 | |
| 639 | Quality | 质量 | |
| 640 | Quality Assurance | 质量保证 | |
| 641 | Quality Management System | 质量管理体系 | |
| 642 | Quantitative | 定量 | |
| 643 | Queue | 队列 | |
| 644 | Quick win | 速赢 | |
| 645 | RACI | RACI职能矩阵 | |
| 646 | Reactive | 应对式 | |
| 647 | Reactive Monitoring | 被动性监测 | |
| 648 | Realize | 实现价值 | |
| 649 | Reciprocal Arrangement | 互惠协议 | |
| 650 | Reconstructing | 重建 | |
| 651 | Record | 记录 | |
| 652 | Recovery | 恢复 | |
| 653 | Recovery Option | 恢复选项 | |
| 654 | Recovery point objective | 恢复点目标 | |
| 655 | Recovery time objective | 恢复时间目标 | |
| 656 | Redundancy | 冗余 | |
| 657 | Reference architecture | 参考架构 | |
| 658 | Regulator | 监管机构 | |
| 659 | Relationship | 关系 | |
| 660 | Relationship management | 关系管理 | |
| 661 | Relationship management practice | 关系管理实践 | |
| 662 | Relationship managers | 关系经理 | |
| 663 | Relationship Processes | 关系流程 | |
| 664 | Release | 发布 | |
| 665 | Release Identification | 发布识别 | |
| 666 | Release management | 发布管理 | |
| 667 | Release management practice | 发布管理实践 | |
| 668 | Release pipeline | 发布流水线 | |
| 669 | Release Process | 发布流程 | |
| 670 | Release Record | 发布记录 | |
| 671 | Release Unit | 发布单元 | |
| 672 | Release Window | 发布窗口 | |
| 673 | Relevance | 相关性 | |
| 674 | Reliability | 可靠性 | |
| 675 | Remediation | 修正 | |
| 676 | Repair | 修复 | |
| 677 | Report | 报告 | |
| 678 | Reputation | 声誉 | |
| 679 | Request catalogue | 请求目录 | |
| 680 | Request for Change | 变更请求 | |
| 681 | Request Fulfilment | 请求履行 | |
| 682 | Requirement | 需求 | |
| 683 | Resilience | 弹性 | |
| 684 | Resolution | 解决 | |
| 685 | Resource | 资源 | |
| 686 | Response Time | 响应时间 | |
| 687 | Responsibility | 职责 | |
| 688 | Responsiveness | 响应 | |
| 689 | Restoration of Service | 服务复原 | |
| 690 | Restore | 恢复 | |
| 691 | Restored | 恢复 | |
| 692 | Retire | 停用 | |
| 693 | Retrospective | 回顾 | |
| 694 | Return on Investment | 投资回报率 | |
| 695 | Return to Normal | 恢复正常 | |
| 696 | Review | 审查 | |
| 697 | Revoke | 撤销 | |
| 698 | Rich data | 富数据 | |
| 699 | Right | 权利 | |
| 700 | Risk | 风险 | |
| 701 | Risk assessment | 风险评估 | |
| 702 | Risk management | 风险管理 | |
| 703 | Risk management practice | 风险管理实践 | |
| 704 | Role | 角色 | |
| 705 | Rollout | 推广 | |
| 706 | Root Cause | 根因 | |
| 707 | Root Cause Analysis | 根因分析 | |
| 708 | Routine | 例程 | |
| 709 | Running Costs | 运行成本 | |
| 710 | Safe-to-fail | 安全的失败 | |
| 711 | Satisfaction | 满意度 | |
| 712 | Scalability | 可扩展性 | |
| 713 | Scenarios | 场景 | |
| 714 | Scope | 范围 | |
| 715 | Scope of control | 控制范围 | |
| 716 | Scrum | Scrum | |
| 717 | Scrum Master | Scrum Master | |
| 718 | Seamless | 无缝的 | |
| 719 | Second-line Support | 二线支持 | |
| 720 | Security | 安全 | |
| 721 | Security Management | 安全管理 | |
| 722 | Security Policy | 安全策略 | |
| 723 | Segmentation | 细分 | |
| 724 | Segment | 细分 | |
| 725 | Self healing | 自愈 | |
| 726 | Self-service portal | 自助服务门户 | |
| 727 | Selling | 推销 | |
| 728 | Senior executives | 高管 | |
| 729 | Separation of Concerns | 关注点分散 | |
| 730 | Servant leadership | 服务型领导力 | |
| 731 | Server | 服务器 | |
| 732 | Service | 服务 | |
| 733 | Service Acceptance Criteria | 服务验收标准 | |
| 734 | Service action | 服务动作 | |
| 735 | Service agent | 服务专员 | |
| 736 | Service Analytics | 服务分析 | |
| 737 | Service architecture | 服务架构 | |
| 738 | Service Asset | 服务资产 | |
| 739 | Service blueprinting | 服务蓝图 | |
| 740 | Service capacity | 服务容量 | |
| 741 | Service catalogue | 服务目录 | |
| 742 | Service catalogue management | 服务目录管理 | |
| 743 | Service catalogue management practice | 服务目录管理实践 | |
| 744 | Service configuration management | 服务配置管理 | |
| 745 | Service configuration management practice | 服务配置管理实践 | |
| 746 | Service consumer | 服务消费者 | |
| 747 | Service consumption | 服务消费 | |
| 748 | Service continuity management | 服务连续性管理 | |
| 749 | Service continuity management practice | 服务连续性管理实践 | |
| 750 | Service Contract | 服务合同 | |
| 751 | Service Culture | 服务文化 | |
| 752 | Service delivery managers | 服务交付经理 | |
| 753 | Service design | 服务设计 | |
| 754 | Service Design Package | 服务设计包 | |
| 755 | Service design practice | 服务设计实践 | |
| 756 | Service desk | 服务台 | |
| 757 | Service desk practice | 服务台实践 | |
| 758 | Service empathy | 服务同理心 | |
| 759 | Service experience | 服务体验 | |
| 760 | Service Failure Analysis | 服务故障分析 | |
| 761 | Service financial management | 服务财务管理 | |
| 762 | Service financial management practice | 服务财务管理实践 | |
| 763 | Service Hours | 服务时间 | |
| 764 | Service Improvement Plan | 服务改进计划 | |
| 765 | Service integration and management | 服务集成和管理 | |
| 766 | Service interaction | 服务交互 | |
| 767 | Service Knowledge Management System | 服务知识管理系统 | |
| 768 | Service level | 服务级别 | |
| 769 | Service level agreement | 服务级别协议 | |
| 770 | Service level management | 服务级别管理 | |
| 771 | Service level management practice | 服务级别管理实践 | |
| 772 | Service Level Package | 服务级别包 | |
| 773 | Service Level Requirement | 服务级别需求 | |
| 774 | Service Level Target | 服务级别目标 | |
| 775 | Service Maintenance Objective | 服务维护目标 | |
| 776 | Service management | 服务管理 | |
| 777 | Service Management Lifecycle | 服务管理生命周期 | |
| 778 | Service management office | 服务管理办公室 | |
| 779 | Service Manager | 服务经理 | |
| 780 | Service marketing | 服务营销 | |
| 781 | Service mindset | 服务意识 | |
| 782 | Service moments | 服务时刻 | |
| 783 | Service offering | 服务供应 | |
| 784 | Service Operation | 服务运营 | |
| 785 | Service owner | 服务负责人 | |
| 786 | Service Package | 服务包 | |
| 787 | Service performance | 服务绩效 | |
| 788 | Service Pipeline | 服务通道 | |
| 789 | Service portfolio | 服务组合 | |
| 790 | Service Potential | 服务潜力 | |
| 791 | Service provider | 服务提供者 | |
| 792 | Service Provider Interface | 服务提供商接口 | |
| 793 | Service provision | 服务提供 | |
| 794 | Service provisioning | 服务提供 | |
| 795 | Service Provisioning Optimization | 服务提供优化 | |
| 796 | Service quality | 服务质量 | |
| 797 | Service relationship | 服务关系 | |
| 798 | Service relationship management | 服务关系管理 | |
| 799 | Service Reporting | 服务报告 | |
| 800 | Service request | 服务请求 | |
| 801 | Service request management | 服务请求管理 | |
| 802 | Service request management practice | 服务请求管理实践 | |
| 803 | Service Sourcing | 服务采购 | |
| 804 | Service Strategy | 服务战略 | |
| 805 | Service Transition | 服务转换 | |
| 806 | Service Utility | 服务利用率 | |
| 807 | Service validation and testing | 服务验证和测试 | |
| 808 | Service validation and testing practice | 服务验证和测试实践 | |
| 809 | Service Valuation | 服务估值 | |
| 810 | Service value chain | 服务价值链 | |
| 811 | Service value stream | 服务价值流 | |
| 812 | Service value system | 服务价值系统 | |
| 813 | Service Warranty | 服务功效 | |
| 814 | Serviceability | 服务能力 | |
| 815 | Service-dominant logic | 服务主导的逻辑 | |
| 816 | Shared vision | 共同愿景 | |
| 817 | Shift left | 左移 | |
| 818 | Shift-left approach | 左移法 | |
| 819 | Shortest item first | 最快项目优先 | |
| 820 | Side effect | 副作用 | |
| 821 | Silo | 竖井 | |
| 822 | Simian army | 猿猴军团 | |
| 823 | Simulation modelling | 仿真建模 | |
| 824 | Single Point of Contact | 单一联系点 | |
| 825 | Single Point of Failure | 单点故障 | |
| 826 | Site reliability engineer | 站点可靠性工程师 | |
| 827 | Site reliability engineering | 站点可靠性工程 | |
| 828 | Skill | 技能 | |
| 829 | SMART | SMART | |
| 830 | Snapshot | 快照 | |
| 831 | Soak testing | 渗透测试 | |
| 832 | Social media | 社交媒体 | |
| 833 | Software development and management | 软件开发和管理 | |
| 834 | Software development and management practice | 软件开发和管理实践 | |
| 835 | Software-aided | 软件辅助 | |
| 836 | Software-enabled | 软件使能 | |
| 837 | Sourcing | 寻购 | |
| 838 | Sourcing models | 寻购模型 | |
| 839 | Specification | 规范 | |
| 840 | Sponsor | 发起人/赞助人 | |
| 841 | Sprint | 冲刺 | |
| 842 | Stakeholder | 利益干系人 | |
| 843 | Standard | 标准 | |
| 844 | Standard change | 标准变更 | |
| 845 | Standard Operating Procedures | 标准操作规程 | |
| 846 | Standby | 备援 | |
| 847 | Start where you are | 从你所处的地方开始 | |
| 848 | Starts with listening | 从倾听开始 | |
| 849 | Statement of requirements | 需求说明 | |
| 850 | Status | 状态 | |
| 851 | Status Accounting | 状态计量 | |
| 852 | Stereotypes | 刻板印象 | |
| 853 | Stimulating | 刺激 | |
| 854 | Stone by stone | 一步一个台阶 | |
| 855 | Storage Management | 存储管理 | |
| 856 | Story mapping | 故事映射 | |
| 857 | Storytelling | 讲故事 | |
| 858 | Strategy management | 战略管理 | |
| 859 | Strategy management practice | 战略管理实践 | |
| 860 | Sub-optimally | 次优 | |
| 861 | Subscription | 订阅 | |
| 862 | Summary | 总结 | |
| 863 | Super User | 超级用户 | |
| 864 | Supervisory authorities | 监管部门 | |
| 865 | Supplier | 供应商 | |
| 866 | Supplier and Contract Database | 供应商和合同数据库 | |
| 867 | Supplier management | 供应商管理 | |
| 868 | Supplier management practice | 供应商管理实践 | |
| 869 | Supply Chain | 供应链 | |
| 870 | Support Group | 支持小组 | |
| 871 | Support Hours | 支持时间 | |
| 872 | Support team | 支持团队 | |
| 873 | Supporting Service | 支持服务 | |
| 874 | Sustainability | 可持续性 | |
| 875 | Swarming | 全功能团队 | |
| 876 | SWOT Analysis | SWOT分析 | |
| 877 | Syllabus | 教学大纲 | |
| 878 | System | 系统 | |
| 879 | System Management | 系统管理 | |
| 880 | Systems thinking | 系统化思维 | |
| 881 | Tag | 标签 | |
| 882 | Tailored services | 定制服务 | |
| 883 | Taxonomy | 分类法 | |
| 884 | Technical debt | 技术债 | |
| 885 | Technical interest | 技术债利息 | |
| 886 | Technical Management | 技术管理 | |
| 887 | Technical Observation | 技术观察 | |
| 888 | Technical Support | 技术支持 | |
| 889 | Technology-enabled | 技术使能 | |
| 890 | Tension Metrics | 耦合指标 | |
| 891 | Terms of Reference | 工作说明 | |
| 892 | Test | 测试 | |
| 893 | Test environment | 测试环境 | |
| 894 | The golden circle | 黄金思维圈 | |
| 895 | The MoSCoW method | MoSCoW方法 | |
| 896 | The triple bottom line | 三重底线 | |
| 897 | Theory of constraints | 约束理论 | |
| 898 | Think and work holistically | 通盘思考和工作 | |
| 899 | Third party | 第三方 | |
| 900 | Third-line Support | 三线支持 | |
| 901 | Threat | 威胁 | |
| 902 | Threshold | 阈值 | |
| 903 | Throughput | 吞吐量 | |
| 904 | Timebox | 时间盒 | |
| 905 | Time-boxed | 时间盒 | |
| 906 | Timeframes | 时限范围 | |
| 907 | Timely manner | 限时方式 | |
| 908 | Tip | 提示 | |
| 909 | Total Cost of Ownership | 总体拥有成本 | |
| 910 | Total Cost of Utilization | 总体效用成本 | |
| 911 | Total Quality Management | 全面质量管理 | |
| 912 | Touchpoint | 接触点 | |
| 913 | Transaction | 交易 | |
| 914 | Transition | 转换 | |
| 915 | Transition Planning and Support | 转换计划和支持 | |
| 916 | Transparency | 透明度 | |
| 917 | Trend Analysis | 趋势分析 | |
| 918 | Tuning | 调整 | |
| 919 | Tutorial | 教程 | |
| 920 | Type I Service Provider | 第一类服务供应商 | |
| 921 | Type II Service Provider | 第二类服务供应商 | |
| 922 | Type III Service Provider | 第三类服务供应商 | |
| 923 | Underpinning Contract | 支撑合同 | |
| 924 | Unique value stream | 独特的价值流 | |
| 925 | Unit Cost | 单位成本 | |
| 926 | Urgency | 紧急度 | |
| 927 | Usability | 可用性 | |
| 928 | Use case | 用例 | |
| 929 | User | 用户 | |
| 930 | User experience | 用户体验 | |
| 931 | User Profile | 用户描述 | |
| 932 | User profiling | 用户画像 | |
| 933 | User story | 用户故事 | |
| 934 | User viewpoints | 用户视角 | |
| 935 | Utility | 功用 | |
| 936 | Utility requirements | 功用需求 | |
| 937 | Validation | 验证 | |
| 938 | Value | 价值 | |
| 939 | Value Chain | 价值链 | |
| 940 | Value for Money | 财务价值 | |
| 941 | Value Network | 价值网络 | |
| 942 | Value on Investment | 价值投资 | |
| 943 | Value propositions | 价值主张 | |
| 944 | Value stream | 价值流 | |
| 945 | Value stream map | 价值流图 | |
| 946 | Value stream mapping | 价值流映射 | |
| 947 | Value streams and processes | 价值流和流程 | |
| 948 | Variable Cost | 可变成本 | |
| 949 | Variable Cost Dynamics | 动态可变成本 | |
| 950 | Variance | 偏差 | |
| 951 | Verification | 确认 | |
| 952 | Verification and Audit | 核查和审计 | |
| 953 | Version | 版本 | |
| 954 | Version control | 版本控制 | |
| 955 | Visibility | 可视化 | |
| 956 | Vision | 愿景 | |
| 957 | Vital Business Function | 关键业务功能 | |
| 958 | Volatile | 不稳定 | |
| 959 | Vulnerability | 脆弱性 | |
| 960 | Walk the talk | 言行一致 | |
| 961 | Walk-in | 现场 | |
| 962 | Want | 需要 | |
| 963 | Warm Standby | 热备援 | |
| 964 | Warranty | 功效 | |
| 965 | Warranty requirements | 功效需求 | |
| 966 | Waterfall method | 瀑布式方法 | |
| 967 | Watermelon SLA | 西瓜SLA | |
| 968 | Weighted shortest job first | 加权最短任务优先 | |
| 969 | Work in progress | 在制品 | |
| 970 | Work instruction | 作业指导书 | |
| 971 | Work unit | 工作单元 | |
| 972 | Workaround | 规避措施 | |
| 973 | Workflows | 工作流 | |
| 974 | Workforce and talent management | 劳动力和人才管理 | |
| 975 | Workforce and talent management practice | 劳动力和人才管理实践 | |
| 976 | Workforce Planning | 劳动力计划 | |
| 977 | Work-in-progress | 在制品 | |
| 978 | Workload | 工作量 |
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