Wiki源代码ITIL问题管理

由 superadmin 于 2024/10/15, 16:46 最后修改

author	version	line-number	content
1	[[返回：ITIL实施项目流程设计方案集 >>url:http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/]]
2
3
4	[[01 某地铁公司信息化基础架构平台建设项目ITIL问题管理流程>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/01%20%E6%9F%90%E5%9C%B0%E9%93%81%E5%85%AC%E5%8F%B8%E4%BF%A1%E6%81%AF%E5%8C%96%E5%9F%BA%E7%A1%80%E6%9E%B6%E6%9E%84%E5%B9%B3%E5%8F%B0%E5%BB%BA%E8%AE%BE%E9%A1%B9%E7%9B%AEITIL%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B/]]
5
6	[[02 网管系统维护管理流程梳理项目—ITIL问题管理流程细化说明书>>https://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/02%C2%A0%E7%BD%91%E7%AE%A1%E7%B3%BB%E7%BB%9F%E7%BB%B4%E6%8A%A4%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E6%A2%B3%E7%90%86%E9%A1%B9%E7%9B%AE%E2%80%94ITIL%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E7%BB%86%E5%8C%96%E8%AF%B4%E6%98%8E%E4%B9%A6/]]
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8	[[03 ITIL问题管理流程需求说明书>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/03%20ITIL%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E9%9C%80%E6%B1%82%E8%AF%B4%E6%98%8E%E4%B9%A6/]]
9
10	[[04 某网管中心ITIL事件管理流程详细设计说明书>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/04%20%E6%9F%90%E7%BD%91%E7%AE%A1%E4%B8%AD%E5%BF%83ITIL%E4%BA%8B%E4%BB%B6%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E8%AF%A6%E7%BB%86%E8%AE%BE%E8%AE%A1%E8%AF%B4%E6%98%8E%E4%B9%A6/]]
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12	[[05 金融有限公司ITIL问题管理流程说明书>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/05%20%E9%87%91%E8%9E%8D%E6%9C%89%E9%99%90%E5%85%AC%E5%8F%B8ITIL%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E8%AF%B4%E6%98%8E%E4%B9%A6/]]
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14	[[06 ITIL问题管理流程需求说明书>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/06%20ITIL%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E9%9C%80%E6%B1%82%E8%AF%B4%E6%98%8E%E4%B9%A6/]]
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16	[[07 某银行ITIL问题管理流程设计方案>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/06%20%E6%9F%90%E9%93%B6%E8%A1%8CITIL%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88/]]
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18	[[08 某全球500强ITIL问题管理流程核心内容>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/08%20%E6%9F%90%E5%85%A8%E7%90%83500%E5%BC%BAITIL%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E6%A0%B8%E5%BF%83%E5%86%85%E5%AE%B9/]]
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20	[[09 浙江XX网管中心IT集中运维咨询项目访谈纪要>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/09%20%E6%B5%99%E6%B1%9FXX%E7%BD%91%E7%AE%A1%E4%B8%AD%E5%BF%83IT%E9%9B%86%E4%B8%AD%E8%BF%90%E7%BB%B4%E5%92%A8%E8%AF%A2%E9%A1%B9%E7%9B%AE%E8%AE%BF%E8%B0%88%E7%BA%AA%E8%A6%81/]]
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22	[[10 XX联合证券有限责任公司信息技术问题管理流程>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/10%20XX%E8%81%94%E5%90%88%E8%AF%81%E5%88%B8%E6%9C%89%E9%99%90%E8%B4%A3%E4%BB%BB%E5%85%AC%E5%8F%B8%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B/]]
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24	[[11 XX电信IT服务咨询问题管理规划设计>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/11%20%E6%B9%96%E5%8D%97XX%20IT%E6%9C%8D%E5%8A%A1%E5%92%A8%E8%AF%A2%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E8%A7%84%E5%88%92%E8%AE%BE%E8%AE%A1/]]
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26	[[12 XX光电IT服务管理问题管理流程设计分册>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/12%20XX%E5%85%89%E7%94%B5IT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E5%88%86%E5%86%8C/]]
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28	[[13 XX电力IT服务管理问题管理流程设计分册>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/13%20XX%E7%94%B5%E5%8A%9BIT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E5%88%86%E5%86%8C/]]
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30	[[14 XX全球服务部ITIL事件和问题管理详细设计方案>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/14%20XX%E5%85%A8%E7%90%83%E6%9C%8D%E5%8A%A1%E9%83%A8ITIL%E4%BA%8B%E4%BB%B6%E5%92%8C%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E8%AF%A6%E7%BB%86%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88/]]
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32	[[15 某通信公司ITIL问题管理程序IDC运营质量管理体系文件>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/15%20%E6%9F%90%E9%80%9A%E4%BF%A1%E5%85%AC%E5%8F%B8%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E7%A8%8B%E5%BA%8FIDC%E8%BF%90%E8%90%A5%E8%B4%A8%E9%87%8F%E7%AE%A1%E7%90%86%E4%BD%93%E7%B3%BB%E6%96%87%E4%BB%B6/]]
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34	[[16 某电网XX市供电局ITIL问题管理策略>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/16%20%E6%9F%90%E7%94%B5%E7%BD%91%E6%9F%90%E5%B8%82%E4%BE%9B%E7%94%B5%E5%B1%80%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E7%AD%96%E7%95%A5/]]
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36	[[17 某网络工程有限公司信息技术服务管理体系ITIL问题流程管理办法>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/17%20%E6%9F%90%E7%BD%91%E7%BB%9C%E5%B7%A5%E7%A8%8B%E6%9C%89%E9%99%90%E5%85%AC%E5%8F%B8%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E4%BD%93%E7%B3%BB%E9%97%AE%E9%A2%98%E6%B5%81%E7%A8%8B%E7%AE%A1%E7%90%86%E5%8A%9E%E6%B3%95/]]
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38	[[18 某公司方案设计说明书ITIL问题管理模块设计>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/18%20%E6%9F%90%E5%85%AC%E5%8F%B8%E6%96%B9%E6%A1%88%E8%AE%BE%E8%AE%A1%E8%AF%B4%E6%98%8E%E4%B9%A6%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%A8%A1%E5%9D%97%E8%AE%BE%E8%AE%A1/]]
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40	[[19 某信息化中心运维服务ITIL问题管理程序>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/19%20%E6%9F%90%E4%BF%A1%E6%81%AF%E5%8C%96%E4%B8%AD%E5%BF%83%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E7%A8%8B%E5%BA%8F/]]
41
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54	[[26 某汽车金融有限公司ITIL问题管理流程说明书>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/26%20%E6%9F%90%E6%B1%BD%E8%BD%A6%E9%87%91%E8%9E%8D%E6%9C%89%E9%99%90%E5%85%AC%E5%8F%B8%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E8%AF%B4%E6%98%8E%E4%B9%A6/]]
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56	[[27 某通信公司业务支撑网网管系统ITIL问题管理流程细化说明书>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86/27%20%E6%9F%90%E9%80%9A%E4%BF%A1%E5%85%AC%E5%8F%B8%E4%B8%9A%E5%8A%A1%E6%94%AF%E6%92%91%E7%BD%91%E7%BD%91%E7%AE%A1%E7%B3%BB%E7%BB%9F%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E7%BB%86%E5%8C%96%E8%AF%B4%E6%98%8E%E4%B9%A6/]]
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