Wiki源代码ITIL服务台

由 superadmin 于 2024/11/22, 19:31 最后修改

author	version	line-number	content
1	[[返回：ITIL实施项目流程设计方案集 >>url:http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/]]
2
3
4	===== [[01 ITIL服务台建单标准规范>>https://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/1.ITIL%E6%9C%8D%E5%8A%A1%E5%8F%B0%E5%BB%BA%E5%8D%95%E6%A0%87%E5%87%86%E8%A7%84%E8%8C%83%E4%BB%A5%E5%8F%8A%E8%80%83%E6%A0%B8%E6%8C%87%E6%A0%87/]] =====
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6	===== [[02 ITIL服务台记录员工作职责以及服务台考核指标>>https://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/02%20ITIL%E6%9C%8D%E5%8A%A1%E5%8F%B0%E8%AE%B0%E5%BD%95%E5%91%98%E5%B7%A5%E4%BD%9C%E8%81%8C%E8%B4%A3%E4%BB%A5%E5%8F%8A%E6%9C%8D%E5%8A%A1%E5%8F%B0%E8%80%83%E6%A0%B8%E6%8C%87%E6%A0%87/]] =====
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8	===== [[03 IT部服务台所负责的规范、方案、流程清单及执行情况>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/03%20IT%E9%83%A8%E6%9C%8D%E5%8A%A1%E5%8F%B0%E6%89%80%E8%B4%9F%E8%B4%A3%E7%9A%84%E8%A7%84%E8%8C%83%E3%80%81%E6%96%B9%E6%A1%88%E3%80%81%E6%B5%81%E7%A8%8B%E6%B8%85%E5%8D%95%E5%8F%8A%E6%89%A7%E8%A1%8C%E6%83%85%E5%86%B5/]] =====
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10	===== [[04 IT部服务台职责工作分解与安排>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/04%20IT%E9%83%A8%E6%9C%8D%E5%8A%A1%E5%8F%B0%E8%81%8C%E8%B4%A3%E5%B7%A5%E4%BD%9C%E5%88%86%E8%A7%A3%E4%B8%8E%E5%AE%89%E6%8E%92/]] =====
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12	===== [[05 IT部门仓库管理规范>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/05%20IT%E9%83%A8%E9%97%A8%E4%BB%93%E5%BA%93%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83/]] =====
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14	===== [[06 IT部门服务报告规范>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/06%20IT%E9%83%A8%E9%97%A8%E6%9C%8D%E5%8A%A1%E6%8A%A5%E5%91%8A%E8%A7%84%E8%8C%83/]] =====
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16	===== [[07 IT部门业务关系管理规范>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/07%20IT%E9%83%A8%E9%97%A8%E4%B8%9A%E5%8A%A1%E5%85%B3%E7%B3%BB%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83/]] =====
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18	===== [[08 IT部门服务台管理规范及服务台公告发布规范>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/08%20IT%E9%83%A8%E9%97%A8%E6%9C%8D%E5%8A%A1%E5%8F%B0%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83/]] =====
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20	===== [[09 IT部门服务台网络防毒管理规范及远程处理管理规范>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/09%20IT%E9%83%A8%E9%97%A8%E6%9C%8D%E5%8A%A1%E5%8F%B0%E7%BD%91%E7%BB%9C%E9%98%B2%E6%AF%92%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83%E5%8F%8A%E8%BF%9C%E7%A8%8B%E5%A4%84%E7%90%86%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83/]] =====
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22	===== [[10 IT部门服务台供应商及采购员管理规范>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/10%20IT%E9%83%A8%E9%97%A8%E6%9C%8D%E5%8A%A1%E5%8F%B0%E4%BE%9B%E5%BA%94%E5%95%86%E5%8F%8A%E9%87%87%E8%B4%AD%E5%91%98%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83/]] =====
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24	===== [[11 IT部门服务台主机配件管理规范及配件发放与维修规范>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/11%20IT%E9%83%A8%E9%97%A8%E6%9C%8D%E5%8A%A1%E5%8F%B0%E4%B8%BB%E6%9C%BA%E9%85%8D%E4%BB%B6%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83%E5%8F%8A%E9%85%8D%E4%BB%B6%E5%8F%91%E6%94%BE%E4%B8%8E%E7%BB%B4%E4%BF%AE%E8%A7%84%E8%8C%83/]] =====
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26	===== [[12 某银行ITIL项目服务台设计报告>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/12%20%E6%9F%90%E9%93%B6%E8%A1%8CITIL%E9%A1%B9%E7%9B%AE%E6%9C%8D%E5%8A%A1%E5%8F%B0%E8%AE%BE%E8%AE%A1%E6%8A%A5%E5%91%8A/]] =====
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28	===== [[13 某通信公司网管支撑室ITIL服务台设计文档>>13 某通信公司网管支撑室ITIL服务台设计文档]] =====
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30	===== [[14 某电视台ITIL服务台建设现状调研问卷>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/14%20%E6%9F%90%E7%94%B5%E8%A7%86%E5%8F%B0ITIL%E6%9C%8D%E5%8A%A1%E5%8F%B0%E5%BB%BA%E8%AE%BE%E7%8E%B0%E7%8A%B6%E8%B0%83%E7%A0%94%E9%97%AE%E5%8D%B7/]] =====
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32	===== [[15 ITIL服务台成熟度调查问卷>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/15%20ITIL%E6%9C%8D%E5%8A%A1%E5%8F%B0%E6%88%90%E7%86%9F%E5%BA%A6%E8%B0%83%E6%9F%A5%E9%97%AE%E5%8D%B7/]] =====
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34	===== [[16 业务支撑系统部围绕ITIL服务台展开的运维建设管理咨询计划>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/16%20%E4%B8%9A%E5%8A%A1%E6%94%AF%E6%92%91%E7%B3%BB%E7%BB%9F%E9%83%A8%E5%9B%B4%E7%BB%95ITIL%E6%9C%8D%E5%8A%A1%E5%8F%B0%E5%B1%95%E5%BC%80%E7%9A%84%E8%BF%90%E7%BB%B4%E5%BB%BA%E8%AE%BE%E7%AE%A1%E7%90%86%E5%92%A8%E8%AF%A2%E8%AE%A1%E5%88%92/]] =====
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36	===== [[17 ITIL服务台上线运行情况周报>>http://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/17%20ITIL%E6%9C%8D%E5%8A%A1%E5%8F%B0%E4%B8%8A%E7%BA%BF%E8%BF%90%E8%A1%8C%E6%83%85%E5%86%B5%E5%91%A8%E6%8A%A5/]] =====
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38	===== [[某企业IT部服务台管理规范>>https://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%E9%9B%86/%E6%9C%8D%E5%8A%A1%E5%8F%B0/%E6%9F%90%E4%BC%81%E4%B8%9AIT%E9%83%A8%E6%9C%8D%E5%8A%A1%E5%8F%B0%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83/]] =====
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