Wiki source code of ITIL 4 中级证书及大师级证书认证路径
Last modified by superadmin on 2024/12/22, 21:27
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author | version | line-number | content |
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1 | |返回阅读 [[ITIL 4 Foundation网课学习>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL4%E5%9F%BA%E7%A1%80%E8%AE%A4%E8%AF%81%E5%BF%85%E8%80%83%E7%9F%A5%E8%AF%86%E9%80%9F%E5%AD%A6%E7%BD%91%E8%AF%BE/]] | ||
2 | \\\\当你获得了ITIL 4 Foundation证书之后,可以选择继续学习获得ITIL 4 中级证书直至大师级证书,学习路径分别如下:((( | ||
3 | **● ITIL 4认证体系总体知识结构** | ||
4 | |||
5 | |||
6 | |||
7 | [[image:https://www.itilxf.com/data/attachment/forum/202411/07/125601tm4ng5mnjetb5e5e.png.thumb.jpg]] | ||
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10 | |||
11 | **Foundation 证书**:掌握数字化背景下IT服务管理的基本思维模式。对ITIL 4框架的关键概念、原则和指南有基本的理解,并能够将其试用于实际工作中,以期提供更高质量和高效的IT服务。 | ||
12 | |||
13 | |||
14 | **Managing Professional 管理专家证书**:掌握实现数字化运营模式的方法。了解ITIL 4框架中关于数字化运营的核心概念、原则和方法,有能力采用敏捷、精益、DevOps及云计算等数字化技术和管理方法实现数字化运营。 | ||
15 | |||
16 | |||
17 | **Strategy Leader 战略领导者证书**:掌握规划数字化战略和引领数字化转型进程的方法。了解如何对齐组织的业务战略目标,制定数字化战略及领导数字化战略转型,并逐步打造数字化的能力底座。 | ||
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19 | |||
20 | **Practice manager 实践专家证书**:掌握落地ITIL实践和价值流的方法。依照ITIL4实践指南构建在组织和人员、信息和技术、合作伙伴和供应商、价值流和流程共四个维度落地ITIL的能力,并逐步提升ITIL能力成熟度。 | ||
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22 | |||
23 | |||
24 | |||
25 | ~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-- | ||
26 | \\下面四门课属于ITIL 管理专家MP中级证书认证考试课程: | ||
27 | **▋ ITIL 4 CDS(创建、交付和支持),[[网课学习>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20%E4%B8%AD%E7%BA%A7%E5%9F%B9%E8%AE%AD%E8%AF%BE%E7%A8%8B%20%E7%AE%A1%E7%90%86%E6%A8%A1%E5%9D%97%EF%BC%9A%E5%88%9B%E9%80%A0%E3%80%81%E4%BA%A4%E4%BB%98%E5%92%8C%E6%94%AF%E6%8C%81%EF%BC%88CDS%EF%BC%89%E9%95%BF%E6%B2%B3%E4%BA%B2%E6%8E%88/]]** | ||
28 | |||
29 | [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104248cip9x8lk481yy89x.png.thumb.jpg]] | ||
30 | |||
31 | |||
32 | |||
33 | * **培养能力:** | ||
34 | |||
35 | 掌握价值流落地及组织架构、团队文化的转型方法 | ||
36 | |||
37 | [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104304tg8dmdec8ucd068f.png.thumb.jpg]] [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104324y08pfvvnr88phh09.png.thumb.jpg]] | ||
38 | |||
39 | |||
40 | * **学习内容:** | ||
41 | |||
42 | · 服务管理的基本概念 | ||
43 | |||
44 | · IT服务管理的组织模式的演进 | ||
45 | |||
46 | · 数字化新兴技术 | ||
47 | |||
48 | · 创建、交付和支持的价值流 | ||
49 | |||
50 | · 管理IT服务的工作优先级和供应商 | ||
51 | |||
52 | |||
53 | ==== [[**免费试学**>>url:https://app5ywb8mew1806.h5.xiaoeknow.com/p/course/video/v_67068fe7e4b0694c3c5174a6?product_id=course_2nCgsqcH5T0VFqW1p9Z8dI4TZgU]] ==== | ||
54 | |||
55 | |||
56 | \\**▋ ITIL 4 DSV(驱动利益者相关价值),[[网课学习>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20%E4%B8%AD%E7%BA%A7%E5%9F%B9%E8%AE%AD%E8%AF%BE%E7%A8%8B%20%E7%AE%A1%E7%90%86%E6%A8%A1%E5%9D%97MP%EF%BC%9A%E9%A9%B1%E5%8A%A8%E5%B9%B2%E7%B3%BB%E4%BA%BA%E4%BB%B7%E5%80%BC%EF%BC%88DSV%EF%BC%89%E9%95%BF%E6%B2%B3%E4%BA%B2%E6%8E%88/]]** | ||
57 | |||
58 | [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104350j6hgkn86vhhoc6ku.png.thumb.jpg]] | ||
59 | |||
60 | |||
61 | * **培养能力:** | ||
62 | |||
63 | 掌握数字化产品/服务的需求分析、设计和交付的客户旅程方法 | ||
64 | |||
65 | [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104408ok5t2s4oxo595n4n.png.thumb.jpg]] [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104423v3bqux3m6msznc4q.png.thumb.jpg]] | ||
66 | |||
67 | |||
68 | |||
69 | * **学习内容:** | ||
70 | |||
71 | · 服务管理的基本概念 | ||
72 | |||
73 | · 客户旅程 | ||
74 | |||
75 | · 市场探索 | ||
76 | |||
77 | · 互动 | ||
78 | |||
79 | · 供应 | ||
80 | |||
81 | · 协议 | ||
82 | |||
83 | · 引入 | ||
84 | |||
85 | · 价值共创 | ||
86 | |||
87 | · 实现价值 | ||
88 | |||
89 | |||
90 | ==== [[**免费试学**>>url:https://app5ywb8mew1806.h5.xiaoeknow.com/p/course/video/v_670f2687e4b0694c3c550851?product_id=course_2nV6a3FHIGSRb16S2PHaUdjv6iQ]] ==== | ||
91 | |||
92 | |||
93 | |||
94 | **▋ ITIL 4 HVIT (高速IT),[[网课学习>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20%E4%B8%AD%E7%BA%A7%E5%9F%B9%E8%AE%AD%E8%AF%BE%E7%A8%8B%20%E7%AE%A1%E7%90%86%E6%A8%A1%E5%9D%97MP%EF%BC%9A%E9%AB%98%E9%80%9FIT%EF%BC%88HVIT%EF%BC%89%E9%95%BF%E6%B2%B3%E4%BA%B2%E6%8E%88/]]** | ||
95 | |||
96 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/153030c2lbfk40y1fw111u.png.thumb.jpg]] | ||
97 | |||
98 | |||
99 | * **培养能力:** | ||
100 | |||
101 | 掌握数字化战略转型和数字化运营所需的精益、敏捷、持续交付和弹性运营的高速IT组织的实现方法 | ||
102 | |||
103 | [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104445huva7rn9vman5h2u.png.thumb.jpg]] [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104512nqtufqq20xugcsjq.png.thumb.jpg]] | ||
104 | |||
105 | |||
106 | * **学习内容:** | ||
107 | |||
108 | · 服务管理的基本概念 | ||
109 | |||
110 | · 基本术语-高速IT、数字化 | ||
111 | |||
112 | · 转型考量-体系化的四个维度、价值流 | ||
113 | |||
114 | · 如何交付高速IT-敏捷、精益、持续交付、弹性运营 | ||
115 | |||
116 | · 各ITIL实践如何支持高速IT | ||
117 | |||
118 | |||
119 | |||
120 | ==== [[**免费试学**>>url:https://fpwdk.xetlk.com/s/2XWqqR]] ==== | ||
121 | |||
122 | |||
123 | **▋ ITIL 4 DPI (指导、计划和改进),[[网课学习>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20%E4%B8%AD%E7%BA%A7%E5%9F%B9%E8%AE%AD%E8%AF%BE%E7%A8%8B%20%E7%AE%A1%E7%90%86%E6%A8%A1%E5%9D%97MP%EF%BC%9A%E6%8C%87%E5%AF%BC%E3%80%81%E8%AE%A1%E5%88%92%E5%92%8C%E6%94%B9%E8%BF%9B%EF%BC%88DPI%EF%BC%89%E9%95%BF%E6%B2%B3%E4%BA%B2%E6%8E%88/]]** | ||
124 | |||
125 | |||
126 | |||
127 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/153046qn62i0iojdnvo36n.png.thumb.jpg]] | ||
128 | |||
129 | |||
130 | |||
131 | * **培养能力:** | ||
132 | |||
133 | 掌握对齐组织各层级的战略目标,推进数字化时代的组织变革,确保战略目标落实的方法 | ||
134 | [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104537urlnyn33rmd1xmmn.png.thumb.jpg]] [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104552wskxzoqwuw0iqpiw.png.thumb.jpg]] | ||
135 | |||
136 | |||
137 | |||
138 | * **学习内容:** | ||
139 | |||
140 | · 服务管理的基本概念 | ||
141 | |||
142 | · 指导、计划和改进的关键 | ||
143 | |||
144 | · 治理、风险和合规 | ||
145 | |||
146 | · 持续组织变革 | ||
147 | |||
148 | · 测量和报告 | ||
149 | |||
150 | ~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-- | ||
151 | |||
152 | |||
153 | |||
154 | ==== [[**免费试学**>>url:https://app5ywb8mew1806.h5.xiaoeknow.com/p/course/video/v_670f3a07e4b0694c94ebd74f?product_id=course_2nVGrPs8YbgistLlPKR84TKMByK]] ==== | ||
155 | |||
156 | |||
157 | 在通过上面的DPI考试后,再通过下面的DITS认证考试,即可获得数字化战略领导者SL证书: | ||
158 | |||
159 | |||
160 | **▋ ITIL 4 DITS(数字化与IT战略),[[网课学习>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%E6%88%98%E7%95%A5%E9%A2%86%E5%AF%BC%E8%80%85%E8%AE%A4%E8%AF%81%E8%AF%BE%E7%A8%8B%EF%BC%9A%E6%95%B0%E5%AD%97%E5%8C%96%E5%92%8CIT%E6%88%98%E7%95%A5%EF%BC%88DITS%EF%BC%89%E9%95%BF%E6%B2%B3%E4%BA%B2%E6%8E%88/]]** | ||
161 | |||
162 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/153107m87j29yb29228u9i.png.thumb.jpg]] | ||
163 | |||
164 | |||
165 | |||
166 | |||
167 | |||
168 | * **培养能力:** | ||
169 | |||
170 | 掌握制定数字化战略及引领数字化转型进程的方法 | ||
171 | |||
172 | [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104622en5hdco99z96b0qq.png.thumb.jpg]][[image:https://www.itilxf.com/data/attachment/forum/202403/20/104638c88qjwtbibj8jibj.png.thumb.jpg]] [[image:https://www.itilxf.com/data/attachment/forum/202403/20/104656yljpk2djjalyykpa.png.thumb.jpg]] | ||
173 | |||
174 | |||
175 | * **学习内容:** | ||
176 | |||
177 | · 什么是数字化和IT战略 | ||
178 | |||
179 | · 愿景是什么 | ||
180 | |||
181 | · 我们现在在哪里 | ||
182 | |||
183 | · 我们想去哪里?我们如何到达那里 | ||
184 | |||
185 | · 行动 | ||
186 | |||
187 | · 我们是否已经到达 | ||
188 | |||
189 | · 我们如何保持发展势头 | ||
190 | |||
191 | · 四大战略支撑能力 | ||
192 | |||
193 | |||
194 | |||
195 | ==== [[**免费试学**>>url:https://app5ywb8mew1806.h5.xiaoeknow.com/p/course/video/v_6729c9ffe4b0694c94f92f1f?product_id=course_2oQ6OUOaYBHSaw5HNoLtKQcCPt6]] ==== | ||
196 | |||
197 | |||
198 | |||
199 | |||
200 | ~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-- | ||
201 | 在通过上面的CDS考试后,再通过下面的MSF认证考试,即可获得实践经理PM证书: | ||
202 | |||
203 | |||
204 | **▋ ITIL Practice Manager实践经理(PM),[[网课学习>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20%E4%B8%AD%E7%BA%A7%E5%9F%B9%E8%AE%AD%E8%AF%BE%E7%A8%8B%20%E5%AE%9E%E8%B7%B5%E7%BB%8F%E7%90%86%E6%A8%A1%E5%9D%97%EF%BC%9A%E7%9B%91%E6%8E%A7%E3%80%81%E6%94%AF%E6%8C%81%E5%92%8C%E5%B1%A5%E8%A1%8C%EF%BC%88MSF%EF%BC%89%E9%95%BF%E6%B2%B3%E4%BA%B2%E6%8E%88/]]** | ||
205 | |||
206 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/153123qibzz95ct4g9ingc.png.thumb.jpg]] | ||
207 | |||
208 | |||
209 | |||
210 | |||
211 | |||
212 | * **培养能力:** | ||
213 | |||
214 | 掌握ITIL核心实践的落地实施和建立跨实践价值流的方法 | ||
215 | |||
216 | [[image:https://www.itilxf.com/data/attachment/forum/202307/05/152017ygrireyd99uvu2uv.png.thumb.jpg]] | ||
217 | |||
218 | |||
219 | * **学习内容:** | ||
220 | |||
221 | · 实践的目的、关键术语、关键成功因素和相关指标 | ||
222 | |||
223 | · 实践的流程及如何集成到组织的服务价值流中 | ||
224 | |||
225 | · 实践角色及组织架构解决方案 | ||
226 | |||
227 | · 实践所需的信息和自动化工具的功能性需求 | ||
228 | |||
229 | · 实践如何利用第三方能力 | ||
230 | |||
231 | · 实践的能力成熟度评测及如何持续提升成熟度 | ||
232 | |||
233 | |||
234 | |||
235 | ==== [[**免费试学**>>url:https://app5ywb8mew1806.h5.xiaoeknow.com/p/course/video/v_6729d808e4b0694c94f9423a?product_id=course_2oQGUSisttsW7ABhKBzlvSFXfNA]] ==== | ||
236 | |||
237 | |||
238 | **还在犹豫?建议[[百度搜索“ITIL+长河老师”>>url:https://www.baidu.com/s?wd=ITIL%2B%E9%95%BF%E6%B2%B3%E8%80%81%E5%B8%88&rsv_spt=1&rsv_iqid=0xd0f9c0ae023a4090&issp=1&f=8&rsv_bp=1&rsv_idx=2&ie=utf-8&rqlang=cn&tn=67074732_8_dg&rsv_dl=tb&rsv_enter=0&oq=ITIL4%25E5%259F%25B9%25E8%25AE%25AD&rsv_btype=t&rsv_t=6b6dXMvKbburfnfCGTquDq%2FuUfZWlZnCufQ9jfdhyuIa3tNE2SqPw8bENUJMrzkC8pYLww&rsv_pq=e434d98e0285d590&rsv_sug3=69&rsv_sug1=7&rsv_sug7=100&rsv_sug2=0&inputT=6070&rsv_sug4=8547]],做一下行业影响力对比吧! :)** | ||
239 | |||
240 | ~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-- | ||
241 | |||
242 | |||
243 | **当你成功获得上述3个中级证书:MP、SL、PM之后,你就可以自动获得ITIL Master证书!** | ||
244 | |||
245 | |||
246 | |||
247 | 返回阅读 [[ITIL 4 Foundation网课学习>>https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%E5%88%9D%E7%BA%A7-ITIL%204%20Foundation%E8%AE%A4%E8%AF%81%E4%BB%8B%E7%BB%8D/]] | ||
248 | ))) | ||
249 | |||
250 |