Wiki source code of 附录一 ITIL 4中英文术语对照
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1 | [[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] [[ 阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] | ||
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4 | ====== ====== | ||
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7 | Acceptance criteria 验收标准 | ||
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9 | (% class="wikigeneratedid" id="HAgile654F6377" %) | ||
10 | Agile 敏捷 | ||
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25 | Best practice 最佳实践 | ||
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46 | Call/contact centre 呼叫中心 | ||
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128 | Customer experience(CX)客户体验 | ||
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131 | Dashboard 仪表板 | ||
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155 | DevOps 开发运维一体化 | ||
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158 | Digital transformation 数字化转型 | ||
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164 | Disaster recovery plans 灾难恢复计划 | ||
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167 | Driver 驱动 | ||
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170 | Effectiveness 有效性 | ||
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173 | Efficiency 效率 | ||
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176 | Emergency change 紧急变更 | ||
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179 | Engage 契动 | ||
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182 | Environment 环境 | ||
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185 | Error 错误 | ||
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188 | Error control 错误控制 | ||
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243 | Internal customer 内部客户 | ||
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246 | Internet of Things 物联网(IoT) | ||
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249 | IT asset IT 资产 | ||
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252 | IT asset management practice IT 资产管理实践 | ||
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255 | IT infrastructure IT 基础设施 | ||
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276 | Knowledge management practice 知识管理实践 | ||
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279 | Known error 已知错误 | ||
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288 | Live environment 生产环境 | ||
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312 | Metric 指标 | ||
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315 | (% class="wikigeneratedid" id="HMinimumviableproductFF08MVPFF0967005C0F53EF884C4EA754C1" %) | ||
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361 | Output 输出Outsourcing 外包 | ||
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364 | Partners and suppliers 合作伙伴和供应商 | ||
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367 | Partnership 伙伴 | ||
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371 | |||
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373 | Pilot 试运行 | ||
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376 | Plan 计划 | ||
377 | |||
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379 | Policy 策略 | ||
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381 | (% class="wikigeneratedid" id="HPortfoliomanagementpractice7EC454087BA174065B9E8DF5" %) | ||
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402 | (% class="wikigeneratedid" id="HProduct751F4EA7" %) | ||
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415 | Project management practice 项目管理实践 | ||
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417 | (% class="wikigeneratedid" id="HQuickwin901F8D62" %) | ||
418 | Quick win 速赢 | ||
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420 | |||
421 | (% class="wikigeneratedid" id="HRecord8BB05F55" %) | ||
422 | Record 记录 | ||
423 | |||
424 | (% class="wikigeneratedid" id="HRecovery6062590D" %) | ||
425 | Recovery 恢复 | ||
426 | |||
427 | (% class="wikigeneratedid" id="HRecoverypointobjectiveFF08RPOFF096062590D70B976EE6807" %) | ||
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430 | (% class="wikigeneratedid" id="HRecoverytimeobjectiveFF08RTOFF096062590D65F695F476EE6807" %) | ||
431 | Recovery time objective(RTO)恢复时间目标 | ||
432 | |||
433 | (% class="wikigeneratedid" id="HRelationshipmanagementpractice51737CFB7BA174065B9E8DF5" %) | ||
434 | Relationship management practice 关系管理实践 | ||
435 | |||
436 | (% class="wikigeneratedid" id="HRelease7248672CFF0853D15E03FF09" %) | ||
437 | Release 版本(发布) | ||
438 | |||
439 | (% class="wikigeneratedid" id="HReleasemanagementpractice53D15E037BA174065B9E8DF5" %) | ||
440 | Release management practice 发布管理实践 | ||
441 | |||
442 | (% class="wikigeneratedid" id="HReliability53EF97606027" %) | ||
443 | Reliability 可靠性 | ||
444 | |||
445 | (% class="wikigeneratedid" id="HRequestcatalogue8BF76C4276EE5F55" %) | ||
446 | Request catalogue 请求目录 | ||
447 | |||
448 | (% class="wikigeneratedid" id="HRequestforchangeFF08RFCFF0953D866F475338BF75355" %) | ||
449 | Request for change(RFC)变更申请单 | ||
450 | |||
451 | (% class="wikigeneratedid" id="HResolution89E351B3" %) | ||
452 | Resolution 解决 | ||
453 | |||
454 | (% class="wikigeneratedid" id="HResource8D446E90" %) | ||
455 | Resource 资源 | ||
456 | |||
457 | (% class="wikigeneratedid" id="HRetire505C7528" %) | ||
458 | Retire 停用 | ||
459 | |||
460 | (% class="wikigeneratedid" id="HRisk98CE9669" %) | ||
461 | Risk 风险 | ||
462 | |||
463 | (% class="wikigeneratedid" id="HRiskassessment98CE96698BC44F30" %) | ||
464 | Risk assessment 风险评估 | ||
465 | |||
466 | (% class="wikigeneratedid" id="HRiskmanagementpractice98CE96697BA174065B9E8DF5" %) | ||
467 | Risk management practice 风险管理实践 | ||
468 | |||
469 | (% class="wikigeneratedid" id="HService670D52A1" %) | ||
470 | Service 服务 | ||
471 | |||
472 | (% class="wikigeneratedid" id="HServiceaction670D52A152A84F5C" %) | ||
473 | Service action 服务动作 | ||
474 | |||
475 | (% class="wikigeneratedid" id="HServicearchitecture670D52A167B66784" %) | ||
476 | Service architecture 服务架构 | ||
477 | |||
478 | (% class="wikigeneratedid" id="HServicecatalogue670D52A176EE5F55" %) | ||
479 | Service catalogue 服务目录 | ||
480 | |||
481 | (% class="wikigeneratedid" id="HServicecataloguemanagementpractice670D52A176EE5F557BA174065B9E8DF5" %) | ||
482 | Service catalogue management practice 服务目录管理实践 | ||
483 | |||
484 | (% class="wikigeneratedid" id="HServiceconfigurationmanagementpractice670D52A1914D7F6E7BA174065B9E8DF5" %) | ||
485 | Service configuration management practice 服务配置管理实践 | ||
486 | |||
487 | (% class="wikigeneratedid" id="HServiceconsumption670D52A16D888D39" %) | ||
488 | Service consumption 服务消费 | ||
489 | |||
490 | (% class="wikigeneratedid" id="HServicecontinuitymanagementpractice670D52A18FDE7EED60277BA174065B9E8DF5" %) | ||
491 | Service continuity management practice 服务连续性管理实践 | ||
492 | |||
493 | (% class="wikigeneratedid" id="HServicedesignpractice670D52A18BBE8BA15B9E8DF5" %) | ||
494 | Service design practice 服务设计实践 | ||
495 | |||
496 | (% class="wikigeneratedid" id="HServicedesk670D52A153F0" %) | ||
497 | Service desk 服务台 | ||
498 | |||
499 | (% class="wikigeneratedid" id="HServicedeskpractice670D52A153F05B9E8DF5" %) | ||
500 | Service desk practice 服务台实践 | ||
501 | |||
502 | (% class="wikigeneratedid" id="HServicefinancialmanagementpractice670D52A18D2252A17BA174065B9E8DF5" %) | ||
503 | Service financial management practice 服务财务管理实践 | ||
504 | |||
505 | (% class="wikigeneratedid" id="HServicelevel670D52A17EA7522B" %) | ||
506 | Service level 服务级别 | ||
507 | |||
508 | (% class="wikigeneratedid" id="HServicelevelagreementFF08SLAFF09670D52A17EA7522B534F8BAE" %) | ||
509 | Service level agreement(SLA)服务级别协议 | ||
510 | |||
511 | (% class="wikigeneratedid" id="HServicelevelmanagementpractice670D52A17EA7522B7BA174065B9E8DF5" %) | ||
512 | Service level management practice 服务级别管理实践 | ||
513 | |||
514 | (% class="wikigeneratedid" id="HServicemanagement670D52A17BA17406" %) | ||
515 | Service management 服务管理 | ||
516 | |||
517 | (% class="wikigeneratedid" id="HServiceoffering670D52A14F9B5E94" %) | ||
518 | Service offering 服务供应 | ||
519 | |||
520 | (% class="wikigeneratedid" id="HServiceowner670D52A18D1F8D234EBA" %) | ||
521 | Service owner 服务负责人 | ||
522 | |||
523 | (% class="wikigeneratedid" id="HServiceportfolio670D52A17EC45408" %) | ||
524 | Service portfolio 服务组合 | ||
525 | |||
526 | |||
527 | (% class="wikigeneratedid" id="HServiceprovider670D52A163D04F9B8005" %) | ||
528 | Service provider 服务提供者 | ||
529 | |||
530 | (% class="wikigeneratedid" id="HServiceprovision670D52A163D04F9B" %) | ||
531 | Service provision 服务提供 | ||
532 | |||
533 | (% class="wikigeneratedid" id="HServicerelationship670D52A151737CFB" %) | ||
534 | Service relationship 服务关系 | ||
535 | |||
536 | (% class="wikigeneratedid" id="HServicerelationshipmanagement670D52A151737CFB7BA17406" %) | ||
537 | Service relationship management 服务关系管理 | ||
538 | |||
539 | (% class="wikigeneratedid" id="HServicerequest670D52A18BF76C42" %) | ||
540 | Service request 服务请求 | ||
541 | |||
542 | (% class="wikigeneratedid" id="HServicerequestmanagementpractice670D52A18BF76C427BA174065B9E8DF5" %) | ||
543 | Service request management practice 服务请求管理实践 | ||
544 | |||
545 | (% class="wikigeneratedid" id="HServicevalidationandtestingpractice670D52A19A8C8BC14E0E6D4B8BD5" %) | ||
546 | Service validation and testing practice 服务验证与测试 | ||
547 | |||
548 | (% class="wikigeneratedid" id="HServicevaluesystemFF08SVSFF09670D52A14EF7503C7CFB7EDF" %) | ||
549 | Service value system(SVS)服务价值系统 | ||
550 | |||
551 | (% class="wikigeneratedid" id="HSoftwaredevelopmentandmanagementpractice8F6F4EF65F0053D1548C7BA174065B9E8DF5" %) | ||
552 | Software development and management practice 软件开发和管理实践 | ||
553 | |||
554 | (% class="wikigeneratedid" id="HSourcing53D15305" %) | ||
555 | Sourcing 发包 | ||
556 | |||
557 | (% class="wikigeneratedid" id="HSpecification89C48303" %) | ||
558 | Specification 规范 | ||
559 | |||
560 | (% class="wikigeneratedid" id="HSponsor53D18D774EBAFF088D5E52A94EBAFF09" %) | ||
561 | Sponsor 发起人(赞助人) | ||
562 | |||
563 | (% class="wikigeneratedid" id="HStakeholder52295BB35E727CFB4EBAFF08522976CA76F851738005FF09" %) | ||
564 | Stakeholder 利害干系人(利益相关者) | ||
565 | |||
566 | (% class="wikigeneratedid" id="HStandard680751C6" %) | ||
567 | Standard 标准 | ||
568 | |||
569 | (% class="wikigeneratedid" id="HStandardchange680751C653D866F4" %) | ||
570 | Standard change 标准变更 | ||
571 | |||
572 | (% class="wikigeneratedid" id="HStatus72B66001" %) | ||
573 | Status 状态 | ||
574 | |||
575 | (% class="wikigeneratedid" id="HStrategymanagementpractice621875657BA174065B9E8DF5" %) | ||
576 | Strategy management practice 战略管理实践 | ||
577 | |||
578 | (% class="wikigeneratedid" id="HSupplier4F9B5E945546" %) | ||
579 | Supplier 供应商 | ||
580 | |||
581 | (% class="wikigeneratedid" id="HSuppliermanagementpractice4F9B5E9455467BA174065B9E8DF5" %) | ||
582 | Supplier management practice 供应商管理实践 | ||
583 | |||
584 | (% class="wikigeneratedid" id="HSupportteam652F630156E2961F" %) | ||
585 | Support team 支持团队 | ||
586 | |||
587 | (% class="wikigeneratedid" id="HSystem7CFB7EDF" %) | ||
588 | System 系统 | ||
589 | |||
590 | (% class="wikigeneratedid" id="HSystemsthinking7CFB7EDF5316601D7EF4" %) | ||
591 | Systems thinking 系统化思维 | ||
592 | |||
593 | (% class="wikigeneratedid" id="HTechnicaldebt6280672F503A52A1" %) | ||
594 | Technical debt 技术债务 | ||
595 | |||
596 | (% class="wikigeneratedid" id="HTestenvironment6D4B8BD573AF5883" %) | ||
597 | Test environment 测试环境 | ||
598 | |||
599 | (% class="wikigeneratedid" id="HThirdparty7B2C4E0965B9" %) | ||
600 | Third party 第三方 | ||
601 | |||
602 | (% class="wikigeneratedid" id="HThroughput541E541091CF" %) | ||
603 | Throughput 吞吐量 | ||
604 | |||
605 | (% class="wikigeneratedid" id="HTransaction8F6C6362" %) | ||
606 | Transaction 转换 | ||
607 | |||
608 | (% class="wikigeneratedid" id="HUsecase75284F8B" %) | ||
609 | Use case 用例 | ||
610 | |||
611 | (% class="wikigeneratedid" id="HUser75286237" %) | ||
612 | User 用户 | ||
613 | |||
614 | (% class="wikigeneratedid" id="HUtility529F7528" %) | ||
615 | Utility 功用 | ||
616 | |||
617 | (% class="wikigeneratedid" id="HUtilityrequirements529F752897006C42" %) | ||
618 | Utility requirements 功用需求 | ||
619 | |||
620 | (% class="wikigeneratedid" id="HUserexperience28UXFF09752862374F539A8C" %) | ||
621 | User experience(UX)用户体验 | ||
622 | |||
623 | (% class="wikigeneratedid" id="HValidation9A8C8BC1" %) | ||
624 | Validation 验证 | ||
625 | |||
626 | (% class="wikigeneratedid" id="HValue4EF7503C" %) | ||
627 | Value 价值 | ||
628 | |||
629 | (% class="wikigeneratedid" id="HValuestream4EF7503C6D41" %) | ||
630 | Value stream 价值流 | ||
631 | |||
632 | (% class="wikigeneratedid" id="HValuestreamsandprocesses4EF7503C6D41548C6D417A0B" %) | ||
633 | Value streams and processes 价值流和流程 | ||
634 | |||
635 | (% class="wikigeneratedid" id="HVision613F666F" %) | ||
636 | Vision 愿景 | ||
637 | |||
638 | (% class="wikigeneratedid" id="HWarranty529F6548" %) | ||
639 | Warranty 功效 | ||
640 | |||
641 | (% class="wikigeneratedid" id="HWarrantyrequirements529F654897006C42" %) | ||
642 | Warranty requirements 功效需求 | ||
643 | |||
644 | (% class="wikigeneratedid" id="HWaterfallmethod70115E035F0F65B96CD5" %) | ||
645 | Waterfall method 瀑布式方法 | ||
646 | |||
647 | (% class="wikigeneratedid" id="HWorkinstruction5DE54F5C63075BFC4E66" %) | ||
648 | Work instruction 工作指导书 | ||
649 | |||
650 | (% class="wikigeneratedid" id="HWorkaround89C4907F63AA65BDFF084E3465F689E351B365B96848FF09" %) | ||
651 | Workaround 规避措施(临时解决方案) | ||
652 | |||
653 | (% class="wikigeneratedid" id="HWorkforceandtalentmanagementpractice52B352A8529B548C4EBA624D7BA174065B9E8DF5" %) | ||
654 | Workforce and talent management practice 劳动力和人才管理实践 | ||
655 | |||
656 | |||
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