ITIL 4官方核心著作
Wiki源代码附录一 ITIL 4中英文术语对照
由 superadmin 于 2024/04/07, 19:30 最后修改
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5.1 | 1 | [[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] [[ 阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] |
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1.1 | 2 | |
| 3 | |||
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2.1 | 4 | ====== ====== |
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1.1 | 5 | |
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4.1 | 6 | (% class="wikigeneratedid" id="HAcceptancecriteria9A8C6536680751C6" %) |
| 7 | Acceptance criteria 验收标准 | ||
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1.1 | 8 | |
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4.1 | 9 | (% class="wikigeneratedid" id="HAgile654F6377" %) |
| 10 | Agile 敏捷 | ||
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1.1 | 11 | |
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4.1 | 12 | (% class="wikigeneratedid" id="HArchitecturemanagementpractice67B667847BA174065B9E8DF5Assetregister8D444EA7767B8BB0" %) |
| 13 | Architecture management practice 架构管理实践Asset register 资产登记 | ||
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1.1 | 14 | |
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4.1 | 15 | (% class="wikigeneratedid" id="HAvailability53EF75286027" %) |
| 16 | Availability 可用性 | ||
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1.1 | 17 | |
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4.1 | 18 | (% class="wikigeneratedid" id="HAvailabilitymanagementpractice53EF752860277BA174065B9E8DF5" %) |
| 19 | Availability management practice 可用性管理实践 | ||
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1.1 | 20 | |
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4.1 | 21 | (% class="wikigeneratedid" id="HBaseline57FA7EBF" %) |
| 22 | Baseline 基线 | ||
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1.1 | 23 | |
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4.1 | 24 | (% class="wikigeneratedid" id="HBestpractice67004F735B9E8DF5" %) |
| 25 | Best practice 最佳实践 | ||
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1.1 | 26 | |
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4.1 | 27 | (% class="wikigeneratedid" id="HBigdata59276570636E" %) |
| 28 | Big data 大数据 | ||
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1.1 | 29 | |
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4.1 | 30 | (% class="wikigeneratedid" id="HBusinessanalysispractice4E1A52A1520667905B9E8DF5" %) |
| 31 | Business analysis practice 业务分析实践 | ||
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1.1 | 32 | |
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4.1 | 33 | (% class="wikigeneratedid" id="HBusinesscase55464E1A8BBA8BC1" %) |
| 34 | Business case 商业论证 | ||
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1.1 | 35 | |
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4.1 | 36 | (% class="wikigeneratedid" id="HBusinessimpactanalysisFF08BIAFF094E1A52A15F7154CD52066790" %) |
| 37 | Business impact analysis （BIA）业务影响分析 | ||
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1.1 | 38 | |
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4.1 | 39 | (% class="wikigeneratedid" id="HBusinessrelationshipmanagementFF08BRMFF094E1A52A151737CFB7BA17406" %) |
| 40 | Business relationship management （BRM）业务关系管理 | ||
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1.1 | 41 | |
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4.1 | 42 | (% class="wikigeneratedid" id="HCall547C53EB" %) |
| 43 | Call 呼叫 | ||
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1.1 | 44 | |
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4.1 | 45 | (% class="wikigeneratedid" id="HCall2Fcontactcentre547C53EB4E2D5FC3" %) |
| 46 | Call/contact centre 呼叫中心 | ||
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1.1 | 47 | |
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4.1 | 48 | (% class="wikigeneratedid" id="HCapability80FD529B" %) |
| 49 | Capability 能力 | ||
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1.1 | 50 | |
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4.1 | 51 | (% class="wikigeneratedid" id="Hcapacityandperformancemanagementpractice5BB991CF548C602780FD7BA174065B9E8DF5" %) |
| 52 | capacity and performance management practice 容量和性能管理实践 | ||
| |
1.1 | 53 | |
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4.1 | 54 | (% class="wikigeneratedid" id="HCapacityplanning5BB991CF8BA15212" %) |
| 55 | Capacity planning 容量计划 | ||
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1.1 | 56 | |
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4.1 | 57 | (% class="wikigeneratedid" id="HChange53D866F4" %) |
| 58 | Change 变更 | ||
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1.1 | 59 | |
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4.1 | 60 | (% class="wikigeneratedid" id="HChangeauthority53D866F463886743" %) |
| 61 | Change authority 变更授权 | ||
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1.1 | 62 | |
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4.1 | 63 | (% class="wikigeneratedid" id="HChangecontrolpractice53D866F463A752365B9E8DF5" %) |
| 64 | Change control practice 变更控制实践 | ||
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1.1 | 65 | |
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4.1 | 66 | (% class="wikigeneratedid" id="HChangemodel53D866F46A21578B" %) |
| 67 | Change model 变更模型 | ||
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1.1 | 68 | |
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4.1 | 69 | (% class="wikigeneratedid" id="HChangeschedule53D866F48BA15212" %) |
| 70 | Change schedule 变更计划 | ||
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1.1 | 71 | |
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4.1 | 72 | (% class="wikigeneratedid" id="HCharging8BA18D39" %) |
| 73 | Charging 计费 | ||
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1.1 | 74 | |
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4.1 | 75 | (% class="wikigeneratedid" id="HCloudcomputing4E918BA17B97" %) |
| 76 | Cloud computing 云计算 | ||
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1.1 | 77 | |
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4.1 | 78 | (% class="wikigeneratedid" id="HCompliance540889C4" %) |
| 79 | Compliance 合规 | ||
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1.1 | 80 | |
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4.1 | 81 | (% class="wikigeneratedid" id="HConfidentiality4FDD5BC66027" %) |
| 82 | Confidentiality 保密性 | ||
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1.1 | 83 | |
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4.1 | 84 | (% class="wikigeneratedid" id="HConfiguration914D7F6E" %) |
| 85 | Configuration 配置 | ||
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1.1 | 86 | |
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4.1 | 87 | (% class="wikigeneratedid" id="HConfigurationitemFF08CIFF09914D7F6E9879" %) |
| 88 | Configuration item（CI）配置项 | ||
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1.1 | 89 | |
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4.1 | 90 | (% class="wikigeneratedid" id="HConfigurationmanagementdatabaseFF08CMDBFF09914D7F6E7BA174066570636E5E93" %) |
| 91 | Configuration management database（CMDB）配置管理数据库 | ||
| |
1.1 | 92 | |
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4.1 | 93 | (% class="wikigeneratedid" id="HConfigurationmanagementsystemFF08CMSFF09914D7F6E7BA174067CFB7EDF" %) |
| 94 | Configuration management system（CMS）配置管理系统 | ||
| |
1.1 | 95 | |
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4.1 | 96 | (% class="wikigeneratedid" id="HConfigurationrecord914D7F6E8BB05F55" %) |
| 97 | Configuration record 配置记录 | ||
| |
1.1 | 98 | |
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4.1 | 99 | (% class="wikigeneratedid" id="HContinualimprovementpractice63017EED65398FDB5B9E8DF5" %) |
| 100 | Continual improvement practice 持续改进实践 | ||
| |
1.1 | 101 | |
| 102 | |||
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4.1 | 103 | (% class="wikigeneratedid" id="HContinuousdeployment63017EED90E87F72" %) |
| 104 | Continuous deployment 持续部署 | ||
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1.1 | 105 | |
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4.1 | 106 | (% class="wikigeneratedid" id="HContinuousintegration2Fcontinuousdelivery63017EED96C66210A02F63017EED90E87F72" %) |
| 107 | Continuous integration/continuous delivery 持续集成 / 持续部署 | ||
| |
1.1 | 108 | |
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4.1 | 109 | (% class="wikigeneratedid" id="HControl63A75236" %) |
| 110 | Control 控制 | ||
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1.1 | 111 | |
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4.1 | 112 | (% class="wikigeneratedid" id="HCost6210672C" %) |
| 113 | Cost 成本 | ||
| |
1.1 | 114 | |
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4.1 | 115 | (% class="wikigeneratedid" id="HCostcentre6210672C4E2D5FC3Co-create4EF7503C5171521B" %) |
| 116 | Cost centre 成本中心Co-create 价值共创 | ||
| |
1.1 | 117 | |
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4.1 | 118 | (% class="wikigeneratedid" id="HCriticalsuccessfactorFF08CSFFF095173952E6210529F56E07D20" %) |
| 119 | Critical success factor（CSF）关键成功因素 | ||
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1.1 | 120 | |
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4.1 | 121 | (% class="wikigeneratedid" id="HCulture65875316" %) |
| 122 | Culture 文化 | ||
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1.1 | 123 | |
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4.1 | 124 | (% class="wikigeneratedid" id="HCustomer5BA26237" %) |
| 125 | Customer 客户 | ||
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1.1 | 126 | |
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4.1 | 127 | (% class="wikigeneratedid" id="HCustomerexperienceFF08CXFF095BA262374F539A8C" %) |
| 128 | Customer experience（CX）客户体验 | ||
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1.1 | 129 | |
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4.1 | 130 | (% class="wikigeneratedid" id="HDashboard4EEA8868677F" %) |
| 131 | Dashboard 仪表板 | ||
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1.1 | 132 | |
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4.1 | 133 | (% class="wikigeneratedid" id="HDeliverandsupport4EA44ED8548C652F6301" %) |
| 134 | Deliver and support 交付和支持 | ||
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1.1 | 135 | |
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4.1 | 136 | (% class="wikigeneratedid" id="HDemand97006C42" %) |
| 137 | Demand 需求 | ||
| |
1.1 | 138 | |
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4.1 | 139 | (% class="wikigeneratedid" id="HDeployment90E87F72" %) |
| 140 | Deployment 部署 | ||
| |
1.1 | 141 | |
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4.1 | 142 | (% class="wikigeneratedid" id="HDeploymentmanagementpractice90E87F727BA174065B9E8DF5" %) |
| 143 | Deployment management practice 部署管理实践 | ||
| |
1.1 | 144 | |
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4.1 | 145 | (% class="wikigeneratedid" id="HDesignandtransition8BBE8BA1548C8F6C6362" %) |
| 146 | Design and transition 设计和转换 | ||
| |
1.1 | 147 | |
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4.1 | 148 | (% class="wikigeneratedid" id="HDesignthinking8BBE8BA1601D7EF4" %) |
| 149 | Design thinking 设计思维 | ||
| |
1.1 | 150 | |
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4.1 | 151 | (% class="wikigeneratedid" id="HDevelopmentenvironment5F0053D173AF5883" %) |
| 152 | Development environment 开发环境 | ||
| |
1.1 | 153 | |
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4.1 | 154 | (% class="wikigeneratedid" id="HDevOps5F0053D18FD07EF44E004F535316" %) |
| 155 | DevOps 开发运维一体化 | ||
| |
1.1 | 156 | |
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4.1 | 157 | (% class="wikigeneratedid" id="HDigitaltransformation65705B5753168F6C578B" %) |
| 158 | Digital transformation 数字化转型 | ||
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1.1 | 159 | |
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4.1 | 160 | (% class="wikigeneratedid" id="HDisaster707E96BE" %) |
| 161 | Disaster 灾难 | ||
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1.1 | 162 | |
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4.1 | 163 | (% class="wikigeneratedid" id="HDisasterrecoveryplans707E96BE6062590D8BA15212" %) |
| 164 | Disaster recovery plans 灾难恢复计划 | ||
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1.1 | 165 | |
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4.1 | 166 | (% class="wikigeneratedid" id="HDriver9A7152A8" %) |
| 167 | Driver 驱动 | ||
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1.1 | 168 | |
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4.1 | 169 | (% class="wikigeneratedid" id="HEffectiveness670965486027" %) |
| 170 | Effectiveness 有效性 | ||
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1.1 | 171 | |
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4.1 | 172 | (% class="wikigeneratedid" id="HEfficiency65487387" %) |
| 173 | Efficiency 效率 | ||
| |
1.1 | 174 | |
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4.1 | 175 | (% class="wikigeneratedid" id="HEmergencychange7D27602553D866F4" %) |
| 176 | Emergency change 紧急变更 | ||
| |
1.1 | 177 | |
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4.1 | 178 | (% class="wikigeneratedid" id="HEngage595152A8" %) |
| 179 | Engage 契动 | ||
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1.1 | 180 | |
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4.1 | 181 | (% class="wikigeneratedid" id="HEnvironment73AF5883" %) |
| 182 | Environment 环境 | ||
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1.1 | 183 | |
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4.1 | 184 | (% class="wikigeneratedid" id="HError95198BEF" %) |
| 185 | Error 错误 | ||
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1.1 | 186 | |
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4.1 | 187 | (% class="wikigeneratedid" id="HErrorcontrol95198BEF63A75236" %) |
| 188 | Error control 错误控制 | ||
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1.1 | 189 | |
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4.1 | 190 | (% class="wikigeneratedid" id="HEscalation53477EA7" %) |
| 191 | Escalation 升级 | ||
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1.1 | 192 | |
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4.1 | 193 | (% class="wikigeneratedid" id="HEvent4E8B6001" %) |
| 194 | Event 事态 | ||
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1.1 | 195 | |
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4.1 | 196 | (% class="wikigeneratedid" id="HExternalcustomer591690E85BA26237" %) |
| 197 | External customer 外部客户 | ||
| |
1.1 | 198 | |
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4.1 | 199 | (% class="wikigeneratedid" id="HFailure59316548" %) |
| 200 | Failure 失效 | ||
| |
1.1 | 201 | |
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4.1 | 202 | (% class="wikigeneratedid" id="HFeedbackloop53CD998873AF" %) |
| 203 | Feedback loop 反馈环 | ||
| |
1.1 | 204 | |
| |
4.1 | 205 | (% class="wikigeneratedid" id="HFourdimensionsofservicemanagement670D52A17BA1740656DB7EF46A21578B" %) |
| 206 | Four dimensions of service management 服务管理四维模型 | ||
| |
1.1 | 207 | |
| 208 | |||
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4.1 | 209 | (% class="wikigeneratedid" id="HGoods8D2754C1" %) |
| 210 | Goods 货品 | ||
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1.1 | 211 | |
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4.1 | 212 | (% class="wikigeneratedid" id="HGovernance6CBB7406" %) |
| 213 | Governance 治理 | ||
| |
1.1 | 214 | |
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4.1 | 215 | (% class="wikigeneratedid" id="HIdentity8EAB4EFD" %) |
| 216 | Identity 身份 | ||
| |
1.1 | 217 | |
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4.1 | 218 | (% class="wikigeneratedid" id="HImprove65398FDB" %) |
| 219 | Improve 改进 | ||
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1.1 | 220 | |
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4.1 | 221 | (% class="wikigeneratedid" id="HIncident4E8B4EF6" %) |
| 222 | Incident 事件 | ||
| |
1.1 | 223 | |
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4.1 | 224 | (% class="wikigeneratedid" id="HIncidentmanagement4E8B4EF67BA17406" %) |
| 225 | Incident management 事件管理 | ||
| |
1.1 | 226 | |
| |
4.1 | 227 | (% class="wikigeneratedid" id="HInformationandtechnology4FE1606F548C6280672F" %) |
| 228 | Information and technology 信息和技术 | ||
| |
1.1 | 229 | |
| |
4.1 | 230 | (% class="wikigeneratedid" id="HInformationsecuritymanagementpractice4FE1606F5B8951687BA174065B9E8DF5" %) |
| 231 | Information security management practice 信息安全管理实践 | ||
| |
1.1 | 232 | |
| |
4.1 | 233 | (% class="wikigeneratedid" id="HInformationsecuritypolicy4FE1606F5B8951687B567565" %) |
| 234 | Information security policy 信息安全策略 | ||
| |
1.1 | 235 | |
| |
4.1 | 236 | (% class="wikigeneratedid" id="HInfrastructureandplatformmanagementpractice57FA78408BBE65BD548C5E7353F07BA174065B9E8DF5" %) |
| 237 | Infrastructure and platform management practice 基础设施和平台管理实践 | ||
| |
1.1 | 238 | |
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4.1 | 239 | (% class="wikigeneratedid" id="HIntegrity5B8C65746027" %) |
| 240 | Integrity 完整性 | ||
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1.1 | 241 | |
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4.1 | 242 | (% class="wikigeneratedid" id="HInternalcustomer518590E85BA26237" %) |
| 243 | Internal customer 内部客户 | ||
| |
1.1 | 244 | |
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4.1 | 245 | (% class="wikigeneratedid" id="HInternetofThings726980547F51FF08IoTFF09" %) |
| 246 | Internet of Things 物联网（IoT） | ||
| |
1.1 | 247 | |
| |
4.1 | 248 | (% class="wikigeneratedid" id="HITassetIT8D444EA7" %) |
| 249 | IT asset IT 资产 | ||
| |
1.1 | 250 | |
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4.1 | 251 | (% class="wikigeneratedid" id="HITassetmanagementpracticeIT8D444EA77BA174065B9E8DF5" %) |
| 252 | IT asset management practice IT 资产管理实践 | ||
| |
1.1 | 253 | |
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4.1 | 254 | (% class="wikigeneratedid" id="HITinfrastructureIT57FA78408BBE65BD" %) |
| 255 | IT infrastructure IT 基础设施 | ||
| |
1.1 | 256 | |
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4.1 | 257 | (% class="wikigeneratedid" id="HITserviceIT670D52A1" %) |
| 258 | IT service IT 服务 | ||
| |
1.1 | 259 | |
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4.1 | 260 | (% class="wikigeneratedid" id="HITILIT57FA784067B667845E93FF08IT670D52A17BA1740667004F735B9E8DF5FF09" %) |
| 261 | ITIL IT 基础架构库（IT 服务管理最佳实践） | ||
| |
1.1 | 262 | |
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4.1 | 263 | (% class="wikigeneratedid" id="HITILguidingprinciplesITIL63075BFC539F5219" %) |
| 264 | ITIL guiding principles ITIL 指导原则 | ||
| |
1.1 | 265 | |
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4.1 | 266 | (% class="wikigeneratedid" id="HITILservicevaluechainITIL670D52A14EF7503C94FE" %) |
| 267 | ITIL service value chain ITIL 服务价值链 | ||
| |
1.1 | 268 | |
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4.1 | 269 | (% class="wikigeneratedid" id="HKanban770B677F" %) |
| 270 | Kanban 看板 | ||
| |
1.1 | 271 | |
| |
4.1 | 272 | (% class="wikigeneratedid" id="HKeyperformanceindicatorFF08KPIFF095173952E7EE9654863076807" %) |
| 273 | Key performance indicator（KPI）关键绩效指标 | ||
| |
1.1 | 274 | |
| |
4.1 | 275 | (% class="wikigeneratedid" id="HKnowledgemanagementpractice77E58BC67BA174065B9E8DF5" %) |
| 276 | Knowledge management practice 知识管理实践 | ||
| |
1.1 | 277 | |
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4.1 | 278 | (% class="wikigeneratedid" id="HKnownerror5DF277E595198BEF" %) |
| 279 | Known error 已知错误 | ||
| |
1.1 | 280 | |
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4.1 | 281 | (% class="wikigeneratedid" id="HLean7CBE76CA" %) |
| 282 | Lean 精益 | ||
| |
1.1 | 283 | |
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4.1 | 284 | (% class="wikigeneratedid" id="HLifecycle751F547D5468671F" %) |
| 285 | Lifecycle 生命周期 | ||
| |
1.1 | 286 | |
| |
4.1 | 287 | (% class="wikigeneratedid" id="HLiveenvironment751F4EA773AF5883" %) |
| 288 | Live environment 生产环境 | ||
| |
1.1 | 289 | |
| |
4.1 | 290 | (% class="wikigeneratedid" id="HMaintainability53EF7EF462A46027" %) |
| 291 | Maintainability 可维护性 | ||
| |
1.1 | 292 | |
| |
4.1 | 293 | (% class="wikigeneratedid" id="HMajorincident91CD59274E8B4EF6" %) |
| 294 | Major incident 重大事件 | ||
| |
1.1 | 295 | |
| |
4.1 | 296 | (% class="wikigeneratedid" id="HManagementsystem7BA174064F537CFB" %) |
| 297 | Management system 管理体系 | ||
| |
1.1 | 298 | |
| |
4.1 | 299 | (% class="wikigeneratedid" id="HMaturity6210719F5EA6" %) |
| 300 | Maturity 成熟度 | ||
| |
1.1 | 301 | |
| |
4.1 | 302 | (% class="wikigeneratedid" id="HMeantimebetweenfailuresFF08MTBFFF095E7357476545969C65F695F4" %) |
| 303 | Mean time between failures（MTBF）平均故障时间 | ||
| |
1.1 | 304 | |
| |
4.1 | 305 | (% class="wikigeneratedid" id="HMeantimetorestoreserviceFF08MTRSFF095E7357474FEE590D65F695F4" %) |
| 306 | Mean time to restore service（MTRS）平均修复时间 | ||
| |
1.1 | 307 | |
| |
4.1 | 308 | (% class="wikigeneratedid" id="HMeasurementandreporting6D4B91CF548C62A5544A" %) |
| 309 | Measurement and reporting 测量和报告 | ||
| |
1.1 | 310 | |
| |
4.1 | 311 | (% class="wikigeneratedid" id="HMetric63076807" %) |
| 312 | Metric 指标 | ||
| |
1.1 | 313 | |
| 314 | |||
| |
4.1 | 315 | (% class="wikigeneratedid" id="HMinimumviableproductFF08MVPFF0967005C0F53EF884C4EA754C1" %) |
| 316 | Minimum viable product（MVP）最小可行产品 | ||
| |
1.1 | 317 | |
| |
4.1 | 318 | (% class="wikigeneratedid" id="HMissionstatement4EFB52A163CF8FF0" %) |
| 319 | Mission statement 任务描述 | ||
| |
1.1 | 320 | |
| |
4.1 | 321 | (% class="wikigeneratedid" id="HModel6A21578B" %) |
| 322 | Model 模型 | ||
| |
1.1 | 323 | |
| |
4.1 | 324 | (% class="wikigeneratedid" id="HModelling5EFA6A21" %) |
| 325 | Modelling 建模 | ||
| |
1.1 | 326 | |
| |
4.1 | 327 | (% class="wikigeneratedid" id="HMonitoring76D163A7" %) |
| 328 | Monitoring 监控 | ||
| |
1.1 | 329 | |
| |
4.1 | 330 | (% class="wikigeneratedid" id="HMonitoringandeventmanagementpractice76D163A7548C4E8B60017BA174065B9E8DF5" %) |
| 331 | Monitoring and event management practice 监控和事态管理实践 | ||
| |
1.1 | 332 | |
| |
4.1 | 333 | (% class="wikigeneratedid" id="HObtain2Fbuild83B753D62F67845EFA" %) |
| 334 | Obtain/build 获取 / 构建 | ||
| |
1.1 | 335 | |
| |
4.1 | 336 | (% class="wikigeneratedid" id="HOperation8FD07EF4" %) |
| 337 | Operation 运维 | ||
| |
1.1 | 338 | |
| |
4.1 | 339 | (% class="wikigeneratedid" id="HOperationaltechnology8FD07EF46280672F" %) |
| 340 | Operational technology 运维技术 | ||
| |
1.1 | 341 | |
| |
4.1 | 342 | (% class="wikigeneratedid" id="HOrganization7EC47EC7" %) |
| 343 | Organization 组织 | ||
| |
1.1 | 344 | |
| |
4.1 | 345 | (% class="wikigeneratedid" id="HOrganizationalchangemanagementpractice7EC47EC753D897697BA174065B9E8DF5" %) |
| 346 | Organizational change management practice 组织变革管理实践 | ||
| |
1.1 | 347 | |
| |
4.1 | 348 | (% class="wikigeneratedid" id="HOrganizationalresilience7EC47EC75F396027" %) |
| 349 | Organizational resilience 组织弹性 | ||
| |
1.1 | 350 | |
| |
4.1 | 351 | (% class="wikigeneratedid" id="HOrganizationalvelocity7EC47EC7901F7387" %) |
| 352 | Organizational velocity 组织速率 | ||
| |
1.1 | 353 | |
| |
4.1 | 354 | (% class="wikigeneratedid" id="HOrganizationsandpeople7EC47EC7548C4EBA5458" %) |
| 355 | Organizations and people 组织和人员 | ||
| |
1.1 | 356 | |
| |
4.1 | 357 | (% class="wikigeneratedid" id="HOutcome6210679C" %) |
| 358 | Outcome 成果 | ||
| |
1.1 | 359 | |
| |
4.1 | 360 | (% class="wikigeneratedid" id="HOutput8F9351FAOutsourcing59165305" %) |
| 361 | Output 输出Outsourcing 外包 | ||
| |
1.1 | 362 | |
| |
4.1 | 363 | (% class="wikigeneratedid" id="HPartnersandsuppliers54084F5C4F194F34548C4F9B5E945546" %) |
| 364 | Partners and suppliers 合作伙伴和供应商 | ||
| |
1.1 | 365 | |
| |
4.1 | 366 | (% class="wikigeneratedid" id="HPartnership4F194F34" %) |
| 367 | Partnership 伙伴 | ||
| |
1.1 | 368 | |
| |
4.1 | 369 | (% class="wikigeneratedid" id="HPerformance602780FD" %) |
| 370 | Performance 性能 | ||
| |
1.1 | 371 | |
| |
4.1 | 372 | (% class="wikigeneratedid" id="HPilot8BD58FD0884C" %) |
| 373 | Pilot 试运行 | ||
| |
1.1 | 374 | |
| |
4.1 | 375 | (% class="wikigeneratedid" id="HPlan8BA15212" %) |
| 376 | Plan 计划 | ||
| |
1.1 | 377 | |
| |
4.1 | 378 | (% class="wikigeneratedid" id="HPolicy7B567565" %) |
| 379 | Policy 策略 | ||
| |
1.1 | 380 | |
| |
4.1 | 381 | (% class="wikigeneratedid" id="HPortfoliomanagementpractice7EC454087BA174065B9E8DF5" %) |
| 382 | Portfolio management practice 组合管理实践 | ||
| |
1.1 | 383 | |
| |
4.1 | 384 | (% class="wikigeneratedid" id="HPost-implementationreviewFF08PIRFF095B9E65BD540E8BC45BA1" %) |
| 385 | Post-implementation review（PIR）实施后评审 | ||
| |
1.1 | 386 | |
| |
4.1 | 387 | (% class="wikigeneratedid" id="HPractice5B9E8DF5" %) |
| 388 | Practice 实践 | ||
| |
1.1 | 389 | |
| |
4.1 | 390 | (% class="wikigeneratedid" id="HProblem95EE9898" %) |
| 391 | Problem 问题 | ||
| |
1.1 | 392 | |
| |
4.1 | 393 | (% class="wikigeneratedid" id="HProblemmanagementpractice95EE98987BA174065B9E8DF5" %) |
| 394 | Problem management practice 问题管理实践 | ||
| |
1.1 | 395 | |
| |
4.1 | 396 | (% class="wikigeneratedid" id="HProcedure89C47A0B" %) |
| 397 | Procedure 规程 | ||
| |
1.1 | 398 | |
| |
4.1 | 399 | (% class="wikigeneratedid" id="HProcess6D417A0B" %) |
| 400 | Process 流程 | ||
| |
1.1 | 401 | |
| |
4.1 | 402 | (% class="wikigeneratedid" id="HProduct751F4EA7" %) |
| 403 | Product 生产 | ||
| |
1.1 | 404 | |
| |
4.1 | 405 | (% class="wikigeneratedid" id="HProductionenvironment751F4EA773AF5883" %) |
| 406 | Production environment 生产环境 | ||
| |
1.1 | 407 | |
| |
4.1 | 408 | (% class="wikigeneratedid" id="HProgramme987976EE7FA4" %) |
| 409 | Programme 项目群 | ||
| |
1.1 | 410 | |
| |
4.1 | 411 | (% class="wikigeneratedid" id="HProject987976EE" %) |
| 412 | Project 项目 | ||
| |
1.1 | 413 | |
| |
4.1 | 414 | (% class="wikigeneratedid" id="HProjectmanagementpractice987976EE7BA174065B9E8DF5" %) |
| 415 | Project management practice 项目管理实践 | ||
| |
1.1 | 416 | |
| |
4.1 | 417 | (% class="wikigeneratedid" id="HQuickwin901F8D62" %) |
| 418 | Quick win 速赢 | ||
| |
1.1 | 419 | |
| 420 | |||
| |
4.1 | 421 | (% class="wikigeneratedid" id="HRecord8BB05F55" %) |
| 422 | Record 记录 | ||
| |
1.1 | 423 | |
| |
4.1 | 424 | (% class="wikigeneratedid" id="HRecovery6062590D" %) |
| 425 | Recovery 恢复 | ||
| |
1.1 | 426 | |
| |
4.1 | 427 | (% class="wikigeneratedid" id="HRecoverypointobjectiveFF08RPOFF096062590D70B976EE6807" %) |
| 428 | Recovery point objective（RPO）恢复点目标 | ||
| |
1.1 | 429 | |
| |
4.1 | 430 | (% class="wikigeneratedid" id="HRecoverytimeobjectiveFF08RTOFF096062590D65F695F476EE6807" %) |
| 431 | Recovery time objective（RTO）恢复时间目标 | ||
| |
1.1 | 432 | |
| |
4.1 | 433 | (% class="wikigeneratedid" id="HRelationshipmanagementpractice51737CFB7BA174065B9E8DF5" %) |
| 434 | Relationship management practice 关系管理实践 | ||
| |
1.1 | 435 | |
| |
4.1 | 436 | (% class="wikigeneratedid" id="HRelease7248672CFF0853D15E03FF09" %) |
| 437 | Release 版本（发布） | ||
| |
1.1 | 438 | |
| |
4.1 | 439 | (% class="wikigeneratedid" id="HReleasemanagementpractice53D15E037BA174065B9E8DF5" %) |
| 440 | Release management practice 发布管理实践 | ||
| |
1.1 | 441 | |
| |
4.1 | 442 | (% class="wikigeneratedid" id="HReliability53EF97606027" %) |
| 443 | Reliability 可靠性 | ||
| |
1.1 | 444 | |
| |
4.1 | 445 | (% class="wikigeneratedid" id="HRequestcatalogue8BF76C4276EE5F55" %) |
| 446 | Request catalogue 请求目录 | ||
| |
1.1 | 447 | |
| |
4.1 | 448 | (% class="wikigeneratedid" id="HRequestforchangeFF08RFCFF0953D866F475338BF75355" %) |
| 449 | Request for change（RFC）变更申请单 | ||
| |
1.1 | 450 | |
| |
4.1 | 451 | (% class="wikigeneratedid" id="HResolution89E351B3" %) |
| 452 | Resolution 解决 | ||
| |
1.1 | 453 | |
| |
4.1 | 454 | (% class="wikigeneratedid" id="HResource8D446E90" %) |
| 455 | Resource 资源 | ||
| |
1.1 | 456 | |
| |
4.1 | 457 | (% class="wikigeneratedid" id="HRetire505C7528" %) |
| 458 | Retire 停用 | ||
| |
1.1 | 459 | |
| |
4.1 | 460 | (% class="wikigeneratedid" id="HRisk98CE9669" %) |
| 461 | Risk 风险 | ||
| |
1.1 | 462 | |
| |
4.1 | 463 | (% class="wikigeneratedid" id="HRiskassessment98CE96698BC44F30" %) |
| 464 | Risk assessment 风险评估 | ||
| |
1.1 | 465 | |
| |
4.1 | 466 | (% class="wikigeneratedid" id="HRiskmanagementpractice98CE96697BA174065B9E8DF5" %) |
| 467 | Risk management practice 风险管理实践 | ||
| |
1.1 | 468 | |
| |
4.1 | 469 | (% class="wikigeneratedid" id="HService670D52A1" %) |
| 470 | Service 服务 | ||
| |
1.1 | 471 | |
| |
4.1 | 472 | (% class="wikigeneratedid" id="HServiceaction670D52A152A84F5C" %) |
| 473 | Service action 服务动作 | ||
| |
1.1 | 474 | |
| |
4.1 | 475 | (% class="wikigeneratedid" id="HServicearchitecture670D52A167B66784" %) |
| 476 | Service architecture 服务架构 | ||
| |
1.1 | 477 | |
| |
4.1 | 478 | (% class="wikigeneratedid" id="HServicecatalogue670D52A176EE5F55" %) |
| 479 | Service catalogue 服务目录 | ||
| |
1.1 | 480 | |
| |
4.1 | 481 | (% class="wikigeneratedid" id="HServicecataloguemanagementpractice670D52A176EE5F557BA174065B9E8DF5" %) |
| 482 | Service catalogue management practice 服务目录管理实践 | ||
| |
1.1 | 483 | |
| |
4.1 | 484 | (% class="wikigeneratedid" id="HServiceconfigurationmanagementpractice670D52A1914D7F6E7BA174065B9E8DF5" %) |
| 485 | Service configuration management practice 服务配置管理实践 | ||
| |
1.1 | 486 | |
| |
4.1 | 487 | (% class="wikigeneratedid" id="HServiceconsumption670D52A16D888D39" %) |
| 488 | Service consumption 服务消费 | ||
| |
1.1 | 489 | |
| |
4.1 | 490 | (% class="wikigeneratedid" id="HServicecontinuitymanagementpractice670D52A18FDE7EED60277BA174065B9E8DF5" %) |
| 491 | Service continuity management practice 服务连续性管理实践 | ||
| |
1.1 | 492 | |
| |
4.1 | 493 | (% class="wikigeneratedid" id="HServicedesignpractice670D52A18BBE8BA15B9E8DF5" %) |
| 494 | Service design practice 服务设计实践 | ||
| |
1.1 | 495 | |
| |
4.1 | 496 | (% class="wikigeneratedid" id="HServicedesk670D52A153F0" %) |
| 497 | Service desk 服务台 | ||
| |
1.1 | 498 | |
| |
4.1 | 499 | (% class="wikigeneratedid" id="HServicedeskpractice670D52A153F05B9E8DF5" %) |
| 500 | Service desk practice 服务台实践 | ||
| |
1.1 | 501 | |
| |
4.1 | 502 | (% class="wikigeneratedid" id="HServicefinancialmanagementpractice670D52A18D2252A17BA174065B9E8DF5" %) |
| 503 | Service financial management practice 服务财务管理实践 | ||
| |
1.1 | 504 | |
| |
4.1 | 505 | (% class="wikigeneratedid" id="HServicelevel670D52A17EA7522B" %) |
| 506 | Service level 服务级别 | ||
| |
1.1 | 507 | |
| |
4.1 | 508 | (% class="wikigeneratedid" id="HServicelevelagreementFF08SLAFF09670D52A17EA7522B534F8BAE" %) |
| 509 | Service level agreement（SLA）服务级别协议 | ||
| |
1.1 | 510 | |
| |
4.1 | 511 | (% class="wikigeneratedid" id="HServicelevelmanagementpractice670D52A17EA7522B7BA174065B9E8DF5" %) |
| 512 | Service level management practice 服务级别管理实践 | ||
| |
1.1 | 513 | |
| |
4.1 | 514 | (% class="wikigeneratedid" id="HServicemanagement670D52A17BA17406" %) |
| 515 | Service management 服务管理 | ||
| |
1.1 | 516 | |
| |
4.1 | 517 | (% class="wikigeneratedid" id="HServiceoffering670D52A14F9B5E94" %) |
| 518 | Service offering 服务供应 | ||
| |
1.1 | 519 | |
| |
4.1 | 520 | (% class="wikigeneratedid" id="HServiceowner670D52A18D1F8D234EBA" %) |
| 521 | Service owner 服务负责人 | ||
| |
1.1 | 522 | |
| |
4.1 | 523 | (% class="wikigeneratedid" id="HServiceportfolio670D52A17EC45408" %) |
| 524 | Service portfolio 服务组合 | ||
| |
1.1 | 525 | |
| 526 | |||
| |
4.1 | 527 | (% class="wikigeneratedid" id="HServiceprovider670D52A163D04F9B8005" %) |
| 528 | Service provider 服务提供者 | ||
| |
1.1 | 529 | |
| |
4.1 | 530 | (% class="wikigeneratedid" id="HServiceprovision670D52A163D04F9B" %) |
| 531 | Service provision 服务提供 | ||
| |
1.1 | 532 | |
| |
4.1 | 533 | (% class="wikigeneratedid" id="HServicerelationship670D52A151737CFB" %) |
| 534 | Service relationship 服务关系 | ||
| |
1.1 | 535 | |
| |
4.1 | 536 | (% class="wikigeneratedid" id="HServicerelationshipmanagement670D52A151737CFB7BA17406" %) |
| 537 | Service relationship management 服务关系管理 | ||
| |
1.1 | 538 | |
| |
4.1 | 539 | (% class="wikigeneratedid" id="HServicerequest670D52A18BF76C42" %) |
| 540 | Service request 服务请求 | ||
| |
1.1 | 541 | |
| |
4.1 | 542 | (% class="wikigeneratedid" id="HServicerequestmanagementpractice670D52A18BF76C427BA174065B9E8DF5" %) |
| 543 | Service request management practice 服务请求管理实践 | ||
| |
1.1 | 544 | |
| |
4.1 | 545 | (% class="wikigeneratedid" id="HServicevalidationandtestingpractice670D52A19A8C8BC14E0E6D4B8BD5" %) |
| 546 | Service validation and testing practice 服务验证与测试 | ||
| |
1.1 | 547 | |
| |
4.1 | 548 | (% class="wikigeneratedid" id="HServicevaluesystemFF08SVSFF09670D52A14EF7503C7CFB7EDF" %) |
| 549 | Service value system（SVS）服务价值系统 | ||
| |
1.1 | 550 | |
| |
4.1 | 551 | (% class="wikigeneratedid" id="HSoftwaredevelopmentandmanagementpractice8F6F4EF65F0053D1548C7BA174065B9E8DF5" %) |
| 552 | Software development and management practice 软件开发和管理实践 | ||
| |
1.1 | 553 | |
| |
4.1 | 554 | (% class="wikigeneratedid" id="HSourcing53D15305" %) |
| 555 | Sourcing 发包 | ||
| |
1.1 | 556 | |
| |
4.1 | 557 | (% class="wikigeneratedid" id="HSpecification89C48303" %) |
| 558 | Specification 规范 | ||
| |
1.1 | 559 | |
| |
4.1 | 560 | (% class="wikigeneratedid" id="HSponsor53D18D774EBAFF088D5E52A94EBAFF09" %) |
| 561 | Sponsor 发起人（赞助人） | ||
| |
1.1 | 562 | |
| |
4.1 | 563 | (% class="wikigeneratedid" id="HStakeholder52295BB35E727CFB4EBAFF08522976CA76F851738005FF09" %) |
| 564 | Stakeholder 利害干系人（利益相关者） | ||
| |
1.1 | 565 | |
| |
4.1 | 566 | (% class="wikigeneratedid" id="HStandard680751C6" %) |
| 567 | Standard 标准 | ||
| |
1.1 | 568 | |
| |
4.1 | 569 | (% class="wikigeneratedid" id="HStandardchange680751C653D866F4" %) |
| 570 | Standard change 标准变更 | ||
| |
1.1 | 571 | |
| |
4.1 | 572 | (% class="wikigeneratedid" id="HStatus72B66001" %) |
| 573 | Status 状态 | ||
| |
1.1 | 574 | |
| |
4.1 | 575 | (% class="wikigeneratedid" id="HStrategymanagementpractice621875657BA174065B9E8DF5" %) |
| 576 | Strategy management practice 战略管理实践 | ||
| |
1.1 | 577 | |
| |
4.1 | 578 | (% class="wikigeneratedid" id="HSupplier4F9B5E945546" %) |
| 579 | Supplier 供应商 | ||
| |
1.1 | 580 | |
| |
4.1 | 581 | (% class="wikigeneratedid" id="HSuppliermanagementpractice4F9B5E9455467BA174065B9E8DF5" %) |
| 582 | Supplier management practice 供应商管理实践 | ||
| |
1.1 | 583 | |
| |
4.1 | 584 | (% class="wikigeneratedid" id="HSupportteam652F630156E2961F" %) |
| 585 | Support team 支持团队 | ||
| |
1.1 | 586 | |
| |
4.1 | 587 | (% class="wikigeneratedid" id="HSystem7CFB7EDF" %) |
| 588 | System 系统 | ||
| |
1.1 | 589 | |
| |
4.1 | 590 | (% class="wikigeneratedid" id="HSystemsthinking7CFB7EDF5316601D7EF4" %) |
| 591 | Systems thinking 系统化思维 | ||
| |
1.1 | 592 | |
| |
4.1 | 593 | (% class="wikigeneratedid" id="HTechnicaldebt6280672F503A52A1" %) |
| 594 | Technical debt 技术债务 | ||
| |
1.1 | 595 | |
| |
4.1 | 596 | (% class="wikigeneratedid" id="HTestenvironment6D4B8BD573AF5883" %) |
| 597 | Test environment 测试环境 | ||
| |
1.1 | 598 | |
| |
4.1 | 599 | (% class="wikigeneratedid" id="HThirdparty7B2C4E0965B9" %) |
| 600 | Third party 第三方 | ||
| |
1.1 | 601 | |
| |
4.1 | 602 | (% class="wikigeneratedid" id="HThroughput541E541091CF" %) |
| 603 | Throughput 吞吐量 | ||
| |
1.1 | 604 | |
| |
4.1 | 605 | (% class="wikigeneratedid" id="HTransaction8F6C6362" %) |
| 606 | Transaction 转换 | ||
| |
1.1 | 607 | |
| |
4.1 | 608 | (% class="wikigeneratedid" id="HUsecase75284F8B" %) |
| 609 | Use case 用例 | ||
| |
1.1 | 610 | |
| |
4.1 | 611 | (% class="wikigeneratedid" id="HUser75286237" %) |
| 612 | User 用户 | ||
| |
1.1 | 613 | |
| |
4.1 | 614 | (% class="wikigeneratedid" id="HUtility529F7528" %) |
| 615 | Utility 功用 | ||
| |
1.1 | 616 | |
| |
4.1 | 617 | (% class="wikigeneratedid" id="HUtilityrequirements529F752897006C42" %) |
| 618 | Utility requirements 功用需求 | ||
| |
1.1 | 619 | |
| |
4.1 | 620 | (% class="wikigeneratedid" id="HUserexperience28UXFF09752862374F539A8C" %) |
| 621 | User experience(UX）用户体验 | ||
| |
1.1 | 622 | |
| |
4.1 | 623 | (% class="wikigeneratedid" id="HValidation9A8C8BC1" %) |
| 624 | Validation 验证 | ||
| |
1.1 | 625 | |
| |
4.1 | 626 | (% class="wikigeneratedid" id="HValue4EF7503C" %) |
| 627 | Value 价值 | ||
| |
1.1 | 628 | |
| |
4.1 | 629 | (% class="wikigeneratedid" id="HValuestream4EF7503C6D41" %) |
| 630 | Value stream 价值流 | ||
| |
1.1 | 631 | |
| |
4.1 | 632 | (% class="wikigeneratedid" id="HValuestreamsandprocesses4EF7503C6D41548C6D417A0B" %) |
| 633 | Value streams and processes 价值流和流程 | ||
| |
1.1 | 634 | |
| |
4.1 | 635 | (% class="wikigeneratedid" id="HVision613F666F" %) |
| 636 | Vision 愿景 | ||
| |
1.1 | 637 | |
| |
4.1 | 638 | (% class="wikigeneratedid" id="HWarranty529F6548" %) |
| 639 | Warranty 功效 | ||
| |
1.1 | 640 | |
| |
4.1 | 641 | (% class="wikigeneratedid" id="HWarrantyrequirements529F654897006C42" %) |
| 642 | Warranty requirements 功效需求 | ||
| |
1.1 | 643 | |
| |
4.1 | 644 | (% class="wikigeneratedid" id="HWaterfallmethod70115E035F0F65B96CD5" %) |
| 645 | Waterfall method 瀑布式方法 | ||
| |
1.1 | 646 | |
| |
4.1 | 647 | (% class="wikigeneratedid" id="HWorkinstruction5DE54F5C63075BFC4E66" %) |
| 648 | Work instruction 工作指导书 | ||
| |
2.1 | 649 | |
| |
4.1 | 650 | (% class="wikigeneratedid" id="HWorkaround89C4907F63AA65BDFF084E3465F689E351B365B96848FF09" %) |
| 651 | Workaround 规避措施（临时解决方案） | ||
| |
2.1 | 652 | |
| |
4.1 | 653 | (% class="wikigeneratedid" id="HWorkforceandtalentmanagementpractice52B352A8529B548C4EBA624D7BA174065B9E8DF5" %) |
| 654 | Workforce and talent management practice 劳动力和人才管理实践 | ||
| |
2.1 | 655 | |
| 656 | |||
| |
5.1 | 657 | [[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] [[ 阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] |