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1 -[[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
1 +[[返回：第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
2 2  
3 3  
4 4  ====== ======
5 5  
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6 +====== Acceptance criteria 验收标准 ======
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8 +====== Agile 敏捷 ======
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10 +====== Architecture management practice 架构管理实践Asset register 资产登记 ======
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15 -(% class="wikigeneratedid" id="HAvailability53EF75286027" %)
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12 +====== Availability 可用性 ======
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16 +====== Baseline 基线 ======
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70 +====== ======
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136 +====== Failure 失效 ======
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140 +====== Four dimensions of service management 服务管理四维模型 ======
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142 +====== ======
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144 +====== Goods 货品 ======
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146 +====== Governance 治理 ======
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214 +====== ======
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325 -Modelling 建模
222 +====== Modelling 建模 ======
326 326  
327 -(% class="wikigeneratedid" id="HMonitoring76D163A7" %)
328 -Monitoring 监控
224 +====== Monitoring 监控 ======
329 329  
330 -(% class="wikigeneratedid" id="HMonitoringandeventmanagementpractice76D163A7548C4E8B60017BA174065B9E8DF5" %)
331 -Monitoring and event management practice 监控和事态管理实践
226 +====== Monitoring and event management practice 监控和事态管理实践 ======
332 332  
333 -(% class="wikigeneratedid" id="HObtain2Fbuild83B753D62F67845EFA" %)
334 -Obtain/build 获取 / 构建
228 +====== Obtain/build 获取 / 构建 ======
335 335  
336 -(% class="wikigeneratedid" id="HOperation8FD07EF4" %)
337 -Operation 运维
230 +====== Operation 运维 ======
338 338  
339 -(% class="wikigeneratedid" id="HOperationaltechnology8FD07EF46280672F" %)
340 -Operational technology 运维技术
232 +====== Operational technology 运维技术 ======
341 341  
342 -(% class="wikigeneratedid" id="HOrganization7EC47EC7" %)
343 -Organization 组织
234 +====== Organization 组织 ======
344 344  
345 -(% class="wikigeneratedid" id="HOrganizationalchangemanagementpractice7EC47EC753D897697BA174065B9E8DF5" %)
346 -Organizational change management practice 组织变革管理实践
236 +====== Organizational change management practice 组织变革管理实践 ======
347 347  
348 -(% class="wikigeneratedid" id="HOrganizationalresilience7EC47EC75F396027" %)
349 -Organizational resilience 组织弹性
238 +====== Organizational resilience 组织弹性 ======
350 350  
351 -(% class="wikigeneratedid" id="HOrganizationalvelocity7EC47EC7901F7387" %)
352 -Organizational velocity 组织速率
240 +====== Organizational velocity 组织速率 ======
353 353  
354 -(% class="wikigeneratedid" id="HOrganizationsandpeople7EC47EC7548C4EBA5458" %)
355 -Organizations and people 组织和人员
242 +====== Organizations and people 组织和人员 ======
356 356  
357 -(% class="wikigeneratedid" id="HOutcome6210679C" %)
358 -Outcome 成果
244 +====== Outcome 成果 ======
359 359  
360 -(% class="wikigeneratedid" id="HOutput8F9351FAOutsourcing59165305" %)
361 -Output 输出Outsourcing 外包
246 +====== Output 输出Outsourcing 外包 ======
362 362  
363 -(% class="wikigeneratedid" id="HPartnersandsuppliers54084F5C4F194F34548C4F9B5E945546" %)
364 -Partners and suppliers 合作伙伴和供应商
248 +====== Partners and suppliers 合作伙伴和供应商 ======
365 365  
366 -(% class="wikigeneratedid" id="HPartnership4F194F34" %)
367 -Partnership 伙伴
250 +====== Partnership 伙伴 ======
368 368  
369 -(% class="wikigeneratedid" id="HPerformance602780FD" %)
370 -Performance 性能
252 +====== Performance 性能 ======
371 371  
372 -(% class="wikigeneratedid" id="HPilot8BD58FD0884C" %)
373 -Pilot 试运行
254 +====== Pilot 试运行 ======
374 374  
375 -(% class="wikigeneratedid" id="HPlan8BA15212" %)
376 -Plan 计划
256 +====== Plan 计划 ======
377 377  
378 -(% class="wikigeneratedid" id="HPolicy7B567565" %)
379 -Policy 策略
258 +====== Policy 策略 ======
380 380  
381 -(% class="wikigeneratedid" id="HPortfoliomanagementpractice7EC454087BA174065B9E8DF5" %)
382 -Portfolio management practice 组合管理实践
260 +====== Portfolio management practice 组合管理实践 ======
383 383  
384 -(% class="wikigeneratedid" id="HPost-implementationreviewFF08PIRFF095B9E65BD540E8BC45BA1" %)
385 -Post-implementation review（PIR）实施后评审
262 +====== Post-implementation review（PIR）实施后评审 ======
386 386  
387 -(% class="wikigeneratedid" id="HPractice5B9E8DF5" %)
388 -Practice 实践
264 +====== Practice 实践 ======
389 389  
390 -(% class="wikigeneratedid" id="HProblem95EE9898" %)
391 -Problem 问题
266 +====== Problem 问题 ======
392 392  
393 -(% class="wikigeneratedid" id="HProblemmanagementpractice95EE98987BA174065B9E8DF5" %)
394 -Problem management practice 问题管理实践
268 +====== Problem management practice 问题管理实践 ======
395 395  
396 -(% class="wikigeneratedid" id="HProcedure89C47A0B" %)
397 -Procedure 规程
270 +====== Procedure 规程 ======
398 398  
399 -(% class="wikigeneratedid" id="HProcess6D417A0B" %)
400 -Process 流程
272 +====== Process 流程 ======
401 401  
402 -(% class="wikigeneratedid" id="HProduct751F4EA7" %)
403 -Product 生产
274 +====== Product 生产 ======
404 404  
405 -(% class="wikigeneratedid" id="HProductionenvironment751F4EA773AF5883" %)
406 -Production environment 生产环境
276 +====== Production environment 生产环境 ======
407 407  
408 -(% class="wikigeneratedid" id="HProgramme987976EE7FA4" %)
409 -Programme 项目群
278 +====== Programme 项目群 ======
410 410  
411 -(% class="wikigeneratedid" id="HProject987976EE" %)
412 -Project 项目
280 +====== Project 项目 ======
413 413  
414 -(% class="wikigeneratedid" id="HProjectmanagementpractice987976EE7BA174065B9E8DF5" %)
415 -Project management practice 项目管理实践
282 +====== Project management practice 项目管理实践 ======
416 416  
417 -(% class="wikigeneratedid" id="HQuickwin901F8D62" %)
418 -Quick win 速赢
284 +====== Quick win 速赢 ======
419 419  
286 +====== ======
420 420  
421 -(% class="wikigeneratedid" id="HRecord8BB05F55" %)
422 -Record 记录
288 +====== Record 记录 ======
423 423  
424 -(% class="wikigeneratedid" id="HRecovery6062590D" %)
425 -Recovery 恢复
290 +====== Recovery 恢复 ======
426 426  
427 -(% class="wikigeneratedid" id="HRecoverypointobjectiveFF08RPOFF096062590D70B976EE6807" %)
428 -Recovery point objective（RPO）恢复点目标
292 +====== Recovery point objective（RPO）恢复点目标 ======
429 429  
430 -(% class="wikigeneratedid" id="HRecoverytimeobjectiveFF08RTOFF096062590D65F695F476EE6807" %)
431 -Recovery time objective（RTO）恢复时间目标
294 +====== Recovery time objective（RTO）恢复时间目标 ======
432 432  
433 -(% class="wikigeneratedid" id="HRelationshipmanagementpractice51737CFB7BA174065B9E8DF5" %)
434 -Relationship management practice 关系管理实践
296 +====== Relationship management practice 关系管理实践 ======
435 435  
436 -(% class="wikigeneratedid" id="HRelease7248672CFF0853D15E03FF09" %)
437 -Release 版本（发布）
298 +====== Release 版本（发布） ======
438 438  
439 -(% class="wikigeneratedid" id="HReleasemanagementpractice53D15E037BA174065B9E8DF5" %)
440 -Release management practice 发布管理实践
300 +====== Release management practice 发布管理实践 ======
441 441  
442 -(% class="wikigeneratedid" id="HReliability53EF97606027" %)
443 -Reliability 可靠性
302 +====== Reliability 可靠性 ======
444 444  
445 -(% class="wikigeneratedid" id="HRequestcatalogue8BF76C4276EE5F55" %)
446 -Request catalogue 请求目录
304 +====== Request catalogue 请求目录 ======
447 447  
448 -(% class="wikigeneratedid" id="HRequestforchangeFF08RFCFF0953D866F475338BF75355" %)
449 -Request for change（RFC）变更申请单
306 +====== Request for change（RFC）变更申请单 ======
450 450  
451 -(% class="wikigeneratedid" id="HResolution89E351B3" %)
452 -Resolution 解决
308 +====== Resolution 解决 ======
453 453  
454 -(% class="wikigeneratedid" id="HResource8D446E90" %)
455 -Resource 资源
310 +====== Resource 资源 ======
456 456  
457 -(% class="wikigeneratedid" id="HRetire505C7528" %)
458 -Retire 停用
312 +====== Retire 停用 ======
459 459  
460 -(% class="wikigeneratedid" id="HRisk98CE9669" %)
461 -Risk 风险
314 +====== Risk 风险 ======
462 462  
463 -(% class="wikigeneratedid" id="HRiskassessment98CE96698BC44F30" %)
464 -Risk assessment 风险评估
316 +====== Risk assessment 风险评估 ======
465 465  
466 -(% class="wikigeneratedid" id="HRiskmanagementpractice98CE96697BA174065B9E8DF5" %)
467 -Risk management practice 风险管理实践
318 +====== Risk management practice 风险管理实践 ======
468 468  
469 -(% class="wikigeneratedid" id="HService670D52A1" %)
470 -Service 服务
320 +====== Service 服务 ======
471 471  
472 -(% class="wikigeneratedid" id="HServiceaction670D52A152A84F5C" %)
473 -Service action 服务动作
322 +====== Service action 服务动作 ======
474 474  
475 -(% class="wikigeneratedid" id="HServicearchitecture670D52A167B66784" %)
476 -Service architecture 服务架构
324 +====== Service architecture 服务架构 ======
477 477  
478 -(% class="wikigeneratedid" id="HServicecatalogue670D52A176EE5F55" %)
479 -Service catalogue 服务目录
326 +====== Service catalogue 服务目录 ======
480 480  
481 -(% class="wikigeneratedid" id="HServicecataloguemanagementpractice670D52A176EE5F557BA174065B9E8DF5" %)
482 -Service catalogue management practice 服务目录管理实践
328 +====== Service catalogue management practice 服务目录管理实践 ======
483 483  
484 -(% class="wikigeneratedid" id="HServiceconfigurationmanagementpractice670D52A1914D7F6E7BA174065B9E8DF5" %)
485 -Service configuration management practice 服务配置管理实践
330 +====== Service configuration management practice 服务配置管理实践 ======
486 486  
487 -(% class="wikigeneratedid" id="HServiceconsumption670D52A16D888D39" %)
488 -Service consumption 服务消费
332 +====== Service consumption 服务消费 ======
489 489  
490 -(% class="wikigeneratedid" id="HServicecontinuitymanagementpractice670D52A18FDE7EED60277BA174065B9E8DF5" %)
491 -Service continuity management practice 服务连续性管理实践
334 +====== Service continuity management practice 服务连续性管理实践 ======
492 492  
493 -(% class="wikigeneratedid" id="HServicedesignpractice670D52A18BBE8BA15B9E8DF5" %)
494 -Service design practice 服务设计实践
336 +====== Service design practice 服务设计实践 ======
495 495  
496 -(% class="wikigeneratedid" id="HServicedesk670D52A153F0" %)
497 -Service desk 服务台
338 +====== Service desk 服务台 ======
498 498  
499 -(% class="wikigeneratedid" id="HServicedeskpractice670D52A153F05B9E8DF5" %)
500 -Service desk practice 服务台实践
340 +====== Service desk practice 服务台实践 ======
501 501  
502 -(% class="wikigeneratedid" id="HServicefinancialmanagementpractice670D52A18D2252A17BA174065B9E8DF5" %)
503 -Service financial management practice 服务财务管理实践
342 +====== Service financial management practice 服务财务管理实践 ======
504 504  
505 -(% class="wikigeneratedid" id="HServicelevel670D52A17EA7522B" %)
506 -Service level 服务级别
344 +====== Service level 服务级别 ======
507 507  
508 -(% class="wikigeneratedid" id="HServicelevelagreementFF08SLAFF09670D52A17EA7522B534F8BAE" %)
509 -Service level agreement（SLA）服务级别协议
346 +====== Service level agreement（SLA）服务级别协议 ======
510 510  
511 -(% class="wikigeneratedid" id="HServicelevelmanagementpractice670D52A17EA7522B7BA174065B9E8DF5" %)
512 -Service level management practice 服务级别管理实践
348 +====== Service level management practice 服务级别管理实践 ======
513 513  
514 -(% class="wikigeneratedid" id="HServicemanagement670D52A17BA17406" %)
515 -Service management 服务管理
350 +====== Service management 服务管理 ======
516 516  
517 -(% class="wikigeneratedid" id="HServiceoffering670D52A14F9B5E94" %)
518 -Service offering 服务供应
352 +====== Service offering 服务供应 ======
519 519  
520 -(% class="wikigeneratedid" id="HServiceowner670D52A18D1F8D234EBA" %)
521 -Service owner 服务负责人
354 +====== Service owner 服务负责人 ======
522 522  
523 -(% class="wikigeneratedid" id="HServiceportfolio670D52A17EC45408" %)
524 -Service portfolio 服务组合
356 +====== Service portfolio 服务组合 ======
525 525  
358 +====== ======
526 526  
527 -(% class="wikigeneratedid" id="HServiceprovider670D52A163D04F9B8005" %)
528 -Service provider 服务提供者
360 +====== Service provider 服务提供者 ======
529 529  
530 -(% class="wikigeneratedid" id="HServiceprovision670D52A163D04F9B" %)
531 -Service provision 服务提供
362 +====== Service provision 服务提供 ======
532 532  
533 -(% class="wikigeneratedid" id="HServicerelationship670D52A151737CFB" %)
534 -Service relationship 服务关系
364 +====== Service relationship 服务关系 ======
535 535  
536 -(% class="wikigeneratedid" id="HServicerelationshipmanagement670D52A151737CFB7BA17406" %)
537 -Service relationship management 服务关系管理
366 +====== Service relationship management 服务关系管理 ======
538 538  
539 -(% class="wikigeneratedid" id="HServicerequest670D52A18BF76C42" %)
540 -Service request 服务请求
368 +====== Service request 服务请求 ======
541 541  
542 -(% class="wikigeneratedid" id="HServicerequestmanagementpractice670D52A18BF76C427BA174065B9E8DF5" %)
543 -Service request management practice 服务请求管理实践
370 +====== Service request management practice 服务请求管理实践 ======
544 544  
545 -(% class="wikigeneratedid" id="HServicevalidationandtestingpractice670D52A19A8C8BC14E0E6D4B8BD5" %)
546 -Service validation and testing practice 服务验证与测试
372 +====== Service validation and testing practice 服务验证与测试 ======
547 547  
548 -(% class="wikigeneratedid" id="HServicevaluesystemFF08SVSFF09670D52A14EF7503C7CFB7EDF" %)
549 -Service value system（SVS）服务价值系统
374 +====== Service value system（SVS）服务价值系统 ======
550 550  
551 -(% class="wikigeneratedid" id="HSoftwaredevelopmentandmanagementpractice8F6F4EF65F0053D1548C7BA174065B9E8DF5" %)
552 -Software development and management practice 软件开发和管理实践
376 +====== Software development and management practice 软件开发和管理实践 ======
553 553  
554 -(% class="wikigeneratedid" id="HSourcing53D15305" %)
555 -Sourcing 发包
378 +====== Sourcing 发包 ======
556 556  
557 -(% class="wikigeneratedid" id="HSpecification89C48303" %)
558 -Specification 规范
380 +====== Specification 规范 ======
559 559  
560 -(% class="wikigeneratedid" id="HSponsor53D18D774EBAFF088D5E52A94EBAFF09" %)
561 -Sponsor 发起人（赞助人）
382 +====== Sponsor 发起人（赞助人） ======
562 562  
563 -(% class="wikigeneratedid" id="HStakeholder52295BB35E727CFB4EBAFF08522976CA76F851738005FF09" %)
564 -Stakeholder 利害干系人（利益相关者）
384 +====== Stakeholder 利害干系人（利益相关者） ======
565 565  
566 -(% class="wikigeneratedid" id="HStandard680751C6" %)
567 -Standard 标准
386 +====== Standard 标准 ======
568 568  
569 -(% class="wikigeneratedid" id="HStandardchange680751C653D866F4" %)
570 -Standard change 标准变更
388 +====== Standard change 标准变更 ======
571 571  
572 -(% class="wikigeneratedid" id="HStatus72B66001" %)
573 -Status 状态
390 +====== Status 状态 ======
574 574  
575 -(% class="wikigeneratedid" id="HStrategymanagementpractice621875657BA174065B9E8DF5" %)
576 -Strategy management practice 战略管理实践
392 +====== Strategy management practice 战略管理实践 ======
577 577  
578 -(% class="wikigeneratedid" id="HSupplier4F9B5E945546" %)
579 -Supplier 供应商
394 +====== Supplier 供应商 ======
580 580  
581 -(% class="wikigeneratedid" id="HSuppliermanagementpractice4F9B5E9455467BA174065B9E8DF5" %)
582 -Supplier management practice 供应商管理实践
396 +====== Supplier management practice 供应商管理实践 ======
583 583  
584 -(% class="wikigeneratedid" id="HSupportteam652F630156E2961F" %)
585 -Support team 支持团队
398 +====== Support team 支持团队 ======
586 586  
587 -(% class="wikigeneratedid" id="HSystem7CFB7EDF" %)
588 -System 系统
400 +====== System 系统 ======
589 589  
590 -(% class="wikigeneratedid" id="HSystemsthinking7CFB7EDF5316601D7EF4" %)
591 -Systems thinking 系统化思维
402 +====== Systems thinking 系统化思维 ======
592 592  
593 -(% class="wikigeneratedid" id="HTechnicaldebt6280672F503A52A1" %)
594 -Technical debt 技术债务
404 +====== Technical debt 技术债务 ======
595 595  
596 -(% class="wikigeneratedid" id="HTestenvironment6D4B8BD573AF5883" %)
597 -Test environment 测试环境
406 +====== Test environment 测试环境 ======
598 598  
599 -(% class="wikigeneratedid" id="HThirdparty7B2C4E0965B9" %)
600 -Third party 第三方
408 +====== Third party 第三方 ======
601 601  
602 -(% class="wikigeneratedid" id="HThroughput541E541091CF" %)
603 -Throughput 吞吐量
410 +====== Throughput 吞吐量 ======
604 604  
605 -(% class="wikigeneratedid" id="HTransaction8F6C6362" %)
606 -Transaction 转换
412 +====== Transaction 转换 ======
607 607  
608 -(% class="wikigeneratedid" id="HUsecase75284F8B" %)
609 -Use case 用例
414 +====== Use case 用例 ======
610 610  
611 -(% class="wikigeneratedid" id="HUser75286237" %)
612 -User 用户
416 +====== User 用户 ======
613 613  
614 -(% class="wikigeneratedid" id="HUtility529F7528" %)
615 -Utility 功用
418 +====== Utility 功用 ======
616 616  
617 -(% class="wikigeneratedid" id="HUtilityrequirements529F752897006C42" %)
618 -Utility requirements 功用需求
420 +====== Utility requirements 功用需求 ======
619 619  
620 -(% class="wikigeneratedid" id="HUserexperience28UXFF09752862374F539A8C" %)
621 -User experience(UX）用户体验
422 +====== User experience(UX）用户体验 ======
622 622  
623 -(% class="wikigeneratedid" id="HValidation9A8C8BC1" %)
624 -Validation 验证
424 +====== Validation 验证 ======
625 625  
626 -(% class="wikigeneratedid" id="HValue4EF7503C" %)
627 -Value 价值
426 +====== Value 价值 ======
628 628  
629 -(% class="wikigeneratedid" id="HValuestream4EF7503C6D41" %)
630 -Value stream 价值流
428 +====== Value stream 价值流 ======
631 631  
632 -(% class="wikigeneratedid" id="HValuestreamsandprocesses4EF7503C6D41548C6D417A0B" %)
633 -Value streams and processes 价值流和流程
430 +====== Value streams and processes 价值流和流程 ======
634 634  
635 -(% class="wikigeneratedid" id="HVision613F666F" %)
636 -Vision 愿景
432 +====== Vision 愿景 ======
637 637  
638 -(% class="wikigeneratedid" id="HWarranty529F6548" %)
639 -Warranty 功效
434 +====== Warranty 功效 ======
640 640  
641 -(% class="wikigeneratedid" id="HWarrantyrequirements529F654897006C42" %)
642 -Warranty requirements 功效需求
436 +====== Warranty requirements 功效需求 ======
643 643  
644 -(% class="wikigeneratedid" id="HWaterfallmethod70115E035F0F65B96CD5" %)
645 -Waterfall method 瀑布式方法
438 +====== Waterfall method 瀑布式方法 ======
646 646  
647 -(% class="wikigeneratedid" id="HWorkinstruction5DE54F5C63075BFC4E66" %)
648 -Work instruction 工作指导书
440 +====== Work instruction 工作指导书 ======
649 649  
650 -(% class="wikigeneratedid" id="HWorkaround89C4907F63AA65BDFF084E3465F689E351B365B96848FF09" %)
651 -Workaround 规避措施（临时解决方案）
442 +====== Workaround 规避措施（临时解决方案） ======
652 652  
653 -(% class="wikigeneratedid" id="HWorkforceandtalentmanagementpractice52B352A8529B548C4EBA624D7BA174065B9E8DF5" %)
654 -Workforce and talent management practice 劳动力和人才管理实践
444 +====== Workforce and talent management practice 劳动力和人才管理实践 ======
655 655  
656 656  
657 -[[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
447 +[[返回：第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
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