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1 -[[返回：第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
1 +[[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
2 2  
3 3  
4 4  ====== ======
5 5  
6 -====== Acceptance criteria 验收标准 ======
6 +(% class="wikigeneratedid" id="HAcceptancecriteria9A8C6536680751C6" %)
7 +Acceptance criteria 验收标准
7 7  
8 -====== Agile 敏捷 ======
9 +(% class="wikigeneratedid" id="HAgile654F6377" %)
10 +Agile 敏捷
9 9  
10 -====== Architecture management practice 架构管理实践Asset register 资产登记 ======
12 +(% class="wikigeneratedid" id="HArchitecturemanagementpractice67B667847BA174065B9E8DF5Assetregister8D444EA7767B8BB0" %)
13 +Architecture management practice 架构管理实践Asset register 资产登记
11 11  
12 -====== Availability 可用性 ======
15 +(% class="wikigeneratedid" id="HAvailability53EF75286027" %)
16 +Availability 可用性
13 13  
14 -====== Availability management practice 可用性管理实践 ======
18 +(% class="wikigeneratedid" id="HAvailabilitymanagementpractice53EF752860277BA174065B9E8DF5" %)
19 +Availability management practice 可用性管理实践
15 15  
16 -====== Baseline 基线 ======
21 +(% class="wikigeneratedid" id="HBaseline57FA7EBF" %)
22 +Baseline 基线
17 17  
18 -====== Best practice 最佳实践 ======
24 +(% class="wikigeneratedid" id="HBestpractice67004F735B9E8DF5" %)
25 +Best practice 最佳实践
19 19  
20 -====== Big data 大数据 ======
27 +(% class="wikigeneratedid" id="HBigdata59276570636E" %)
28 +Big data 大数据
21 21  
22 -====== Business analysis practice 业务分析实践 ======
30 +(% class="wikigeneratedid" id="HBusinessanalysispractice4E1A52A1520667905B9E8DF5" %)
31 +Business analysis practice 业务分析实践
23 23  
24 -====== Business case 商业论证 ======
33 +(% class="wikigeneratedid" id="HBusinesscase55464E1A8BBA8BC1" %)
34 +Business case 商业论证
25 25  
26 -====== Business impact analysis （BIA）业务影响分析 ======
36 +(% class="wikigeneratedid" id="HBusinessimpactanalysisFF08BIAFF094E1A52A15F7154CD52066790" %)
37 +Business impact analysis （BIA）业务影响分析
27 27  
28 -====== Business relationship management （BRM）业务关系管理 ======
39 +(% class="wikigeneratedid" id="HBusinessrelationshipmanagementFF08BRMFF094E1A52A151737CFB7BA17406" %)
40 +Business relationship management （BRM）业务关系管理
29 29  
30 -====== Call 呼叫 ======
42 +(% class="wikigeneratedid" id="HCall547C53EB" %)
43 +Call 呼叫
31 31  
32 -====== Call/contact centre 呼叫中心 ======
45 +(% class="wikigeneratedid" id="HCall2Fcontactcentre547C53EB4E2D5FC3" %)
46 +Call/contact centre 呼叫中心
33 33  
34 -====== Capability 能力 ======
48 +(% class="wikigeneratedid" id="HCapability80FD529B" %)
49 +Capability 能力
35 35  
36 -====== capacity and performance management practice 容量和性能管理实践 ======
51 +(% class="wikigeneratedid" id="Hcapacityandperformancemanagementpractice5BB991CF548C602780FD7BA174065B9E8DF5" %)
52 +capacity and performance management practice 容量和性能管理实践
37 37  
38 -====== Capacity planning 容量计划 ======
54 +(% class="wikigeneratedid" id="HCapacityplanning5BB991CF8BA15212" %)
55 +Capacity planning 容量计划
39 39  
40 -====== Change 变更 ======
57 +(% class="wikigeneratedid" id="HChange53D866F4" %)
58 +Change 变更
41 41  
42 -====== Change authority 变更授权 ======
60 +(% class="wikigeneratedid" id="HChangeauthority53D866F463886743" %)
61 +Change authority 变更授权
43 43  
44 -====== Change control practice 变更控制实践 ======
63 +(% class="wikigeneratedid" id="HChangecontrolpractice53D866F463A752365B9E8DF5" %)
64 +Change control practice 变更控制实践
45 45  
46 -====== Change model 变更模型 ======
66 +(% class="wikigeneratedid" id="HChangemodel53D866F46A21578B" %)
67 +Change model 变更模型
47 47  
48 -====== Change schedule 变更计划 ======
69 +(% class="wikigeneratedid" id="HChangeschedule53D866F48BA15212" %)
70 +Change schedule 变更计划
49 49  
50 -====== Charging 计费 ======
72 +(% class="wikigeneratedid" id="HCharging8BA18D39" %)
73 +Charging 计费
51 51  
52 -====== Cloud computing 云计算 ======
75 +(% class="wikigeneratedid" id="HCloudcomputing4E918BA17B97" %)
76 +Cloud computing 云计算
53 53  
54 -====== Compliance 合规 ======
78 +(% class="wikigeneratedid" id="HCompliance540889C4" %)
79 +Compliance 合规
55 55  
56 -====== Confidentiality 保密性 ======
81 +(% class="wikigeneratedid" id="HConfidentiality4FDD5BC66027" %)
82 +Confidentiality 保密性
57 57  
58 -====== Configuration 配置 ======
84 +(% class="wikigeneratedid" id="HConfiguration914D7F6E" %)
85 +Configuration 配置
59 59  
60 -====== Configuration item（CI）配置项 ======
87 +(% class="wikigeneratedid" id="HConfigurationitemFF08CIFF09914D7F6E9879" %)
88 +Configuration item（CI）配置项
61 61  
62 -====== Configuration management database（CMDB）配置管理数据库 ======
90 +(% class="wikigeneratedid" id="HConfigurationmanagementdatabaseFF08CMDBFF09914D7F6E7BA174066570636E5E93" %)
91 +Configuration management database（CMDB）配置管理数据库
63 63  
64 -====== Configuration management system（CMS）配置管理系统 ======
93 +(% class="wikigeneratedid" id="HConfigurationmanagementsystemFF08CMSFF09914D7F6E7BA174067CFB7EDF" %)
94 +Configuration management system（CMS）配置管理系统
65 65  
66 -====== Configuration record 配置记录 ======
96 +(% class="wikigeneratedid" id="HConfigurationrecord914D7F6E8BB05F55" %)
97 +Configuration record 配置记录
67 67  
68 -====== Continual improvement practice 持续改进实践 ======
99 +(% class="wikigeneratedid" id="HContinualimprovementpractice63017EED65398FDB5B9E8DF5" %)
100 +Continual improvement practice 持续改进实践
69 69  
70 -====== ======
71 71  
72 -====== Continuous deployment 持续部署 ======
103 +(% class="wikigeneratedid" id="HContinuousdeployment63017EED90E87F72" %)
104 +Continuous deployment 持续部署
73 73  
74 -====== Continuous integration/continuous delivery 持续集成 / 持续部署 ======
106 +(% class="wikigeneratedid" id="HContinuousintegration2Fcontinuousdelivery63017EED96C66210A02F63017EED90E87F72" %)
107 +Continuous integration/continuous delivery 持续集成 / 持续部署
75 75  
76 -====== Control 控制 ======
109 +(% class="wikigeneratedid" id="HControl63A75236" %)
110 +Control 控制
77 77  
78 -====== Cost 成本 ======
112 +(% class="wikigeneratedid" id="HCost6210672C" %)
113 +Cost 成本
79 79  
80 -====== Cost centre 成本中心Co-create 价值共创 ======
115 +(% class="wikigeneratedid" id="HCostcentre6210672C4E2D5FC3Co-create4EF7503C5171521B" %)
116 +Cost centre 成本中心Co-create 价值共创
81 81  
82 -====== Critical success factor（CSF）关键成功因素 ======
118 +(% class="wikigeneratedid" id="HCriticalsuccessfactorFF08CSFFF095173952E6210529F56E07D20" %)
119 +Critical success factor（CSF）关键成功因素
83 83  
84 -====== Culture 文化 ======
121 +(% class="wikigeneratedid" id="HCulture65875316" %)
122 +Culture 文化
85 85  
86 -====== Customer 客户 ======
124 +(% class="wikigeneratedid" id="HCustomer5BA26237" %)
125 +Customer 客户
87 87  
88 -====== Customer experience（CX）客户体验 ======
127 +(% class="wikigeneratedid" id="HCustomerexperienceFF08CXFF095BA262374F539A8C" %)
128 +Customer experience（CX）客户体验
89 89  
90 -====== Dashboard 仪表板 ======
130 +(% class="wikigeneratedid" id="HDashboard4EEA8868677F" %)
131 +Dashboard 仪表板
91 91  
92 -====== Deliver and support 交付和支持 ======
133 +(% class="wikigeneratedid" id="HDeliverandsupport4EA44ED8548C652F6301" %)
134 +Deliver and support 交付和支持
93 93  
94 -====== Demand 需求 ======
136 +(% class="wikigeneratedid" id="HDemand97006C42" %)
137 +Demand 需求
95 95  
96 -====== Deployment 部署 ======
139 +(% class="wikigeneratedid" id="HDeployment90E87F72" %)
140 +Deployment 部署
97 97  
98 -====== Deployment management practice 部署管理实践 ======
142 +(% class="wikigeneratedid" id="HDeploymentmanagementpractice90E87F727BA174065B9E8DF5" %)
143 +Deployment management practice 部署管理实践
99 99  
100 -====== Design and transition 设计和转换 ======
145 +(% class="wikigeneratedid" id="HDesignandtransition8BBE8BA1548C8F6C6362" %)
146 +Design and transition 设计和转换
101 101  
102 -====== Design thinking 设计思维 ======
148 +(% class="wikigeneratedid" id="HDesignthinking8BBE8BA1601D7EF4" %)
149 +Design thinking 设计思维
103 103  
104 -====== Development environment 开发环境 ======
151 +(% class="wikigeneratedid" id="HDevelopmentenvironment5F0053D173AF5883" %)
152 +Development environment 开发环境
105 105  
106 -====== DevOps 开发运维一体化 ======
154 +(% class="wikigeneratedid" id="HDevOps5F0053D18FD07EF44E004F535316" %)
155 +DevOps 开发运维一体化
107 107  
108 -====== Digital transformation 数字化转型 ======
157 +(% class="wikigeneratedid" id="HDigitaltransformation65705B5753168F6C578B" %)
158 +Digital transformation 数字化转型
109 109  
110 -====== Disaster 灾难 ======
160 +(% class="wikigeneratedid" id="HDisaster707E96BE" %)
161 +Disaster 灾难
111 111  
112 -====== Disaster recovery plans 灾难恢复计划 ======
163 +(% class="wikigeneratedid" id="HDisasterrecoveryplans707E96BE6062590D8BA15212" %)
164 +Disaster recovery plans 灾难恢复计划
113 113  
114 -====== Driver 驱动 ======
166 +(% class="wikigeneratedid" id="HDriver9A7152A8" %)
167 +Driver 驱动
115 115  
116 -====== Effectiveness 有效性 ======
169 +(% class="wikigeneratedid" id="HEffectiveness670965486027" %)
170 +Effectiveness 有效性
117 117  
118 -====== Efficiency 效率 ======
172 +(% class="wikigeneratedid" id="HEfficiency65487387" %)
173 +Efficiency 效率
119 119  
120 -====== Emergency change 紧急变更 ======
175 +(% class="wikigeneratedid" id="HEmergencychange7D27602553D866F4" %)
176 +Emergency change 紧急变更
121 121  
122 -====== Engage 契动 ======
178 +(% class="wikigeneratedid" id="HEngage595152A8" %)
179 +Engage 契动
123 123  
124 -====== Environment 环境 ======
181 +(% class="wikigeneratedid" id="HEnvironment73AF5883" %)
182 +Environment 环境
125 125  
126 -====== Error 错误 ======
184 +(% class="wikigeneratedid" id="HError95198BEF" %)
185 +Error 错误
127 127  
128 -====== Error control 错误控制 ======
187 +(% class="wikigeneratedid" id="HErrorcontrol95198BEF63A75236" %)
188 +Error control 错误控制
129 129  
130 -====== Escalation 升级 ======
190 +(% class="wikigeneratedid" id="HEscalation53477EA7" %)
191 +Escalation 升级
131 131  
132 -====== Event 事态 ======
193 +(% class="wikigeneratedid" id="HEvent4E8B6001" %)
194 +Event 事态
133 133  
134 -====== External customer 外部客户 ======
196 +(% class="wikigeneratedid" id="HExternalcustomer591690E85BA26237" %)
197 +External customer 外部客户
135 135  
136 -====== Failure 失效 ======
199 +(% class="wikigeneratedid" id="HFailure59316548" %)
200 +Failure 失效
137 137  
138 -====== Feedback loop 反馈环 ======
202 +(% class="wikigeneratedid" id="HFeedbackloop53CD998873AF" %)
203 +Feedback loop 反馈环
139 139  
140 -====== Four dimensions of service management 服务管理四维模型 ======
205 +(% class="wikigeneratedid" id="HFourdimensionsofservicemanagement670D52A17BA1740656DB7EF46A21578B" %)
206 +Four dimensions of service management 服务管理四维模型
141 141  
142 -====== ======
143 143  
144 -====== Goods 货品 ======
209 +(% class="wikigeneratedid" id="HGoods8D2754C1" %)
210 +Goods 货品
145 145  
146 -====== Governance 治理 ======
212 +(% class="wikigeneratedid" id="HGovernance6CBB7406" %)
213 +Governance 治理
147 147  
148 -====== Identity 身份 ======
215 +(% class="wikigeneratedid" id="HIdentity8EAB4EFD" %)
216 +Identity 身份
149 149  
150 -====== Improve 改进 ======
218 +(% class="wikigeneratedid" id="HImprove65398FDB" %)
219 +Improve 改进
151 151  
152 -====== Incident 事件 ======
221 +(% class="wikigeneratedid" id="HIncident4E8B4EF6" %)
222 +Incident 事件
153 153  
154 -====== Incident management 事件管理 ======
224 +(% class="wikigeneratedid" id="HIncidentmanagement4E8B4EF67BA17406" %)
225 +Incident management 事件管理
155 155  
156 -====== Information and technology 信息和技术 ======
227 +(% class="wikigeneratedid" id="HInformationandtechnology4FE1606F548C6280672F" %)
228 +Information and technology 信息和技术
157 157  
158 -====== Information security management practice 信息安全管理实践 ======
230 +(% class="wikigeneratedid" id="HInformationsecuritymanagementpractice4FE1606F5B8951687BA174065B9E8DF5" %)
231 +Information security management practice 信息安全管理实践
159 159  
160 -====== Information security policy 信息安全策略 ======
233 +(% class="wikigeneratedid" id="HInformationsecuritypolicy4FE1606F5B8951687B567565" %)
234 +Information security policy 信息安全策略
161 161  
162 -====== Infrastructure and platform management practice 基础设施和平台管理实践 ======
236 +(% class="wikigeneratedid" id="HInfrastructureandplatformmanagementpractice57FA78408BBE65BD548C5E7353F07BA174065B9E8DF5" %)
237 +Infrastructure and platform management practice 基础设施和平台管理实践
163 163  
164 -====== Integrity 完整性 ======
239 +(% class="wikigeneratedid" id="HIntegrity5B8C65746027" %)
240 +Integrity 完整性
165 165  
166 -====== Internal customer 内部客户 ======
242 +(% class="wikigeneratedid" id="HInternalcustomer518590E85BA26237" %)
243 +Internal customer 内部客户
167 167  
168 -====== Internet of Things 物联网（IoT） ======
245 +(% class="wikigeneratedid" id="HInternetofThings726980547F51FF08IoTFF09" %)
246 +Internet of Things 物联网（IoT）
169 169  
170 -====== IT asset IT 资产 ======
248 +(% class="wikigeneratedid" id="HITassetIT8D444EA7" %)
249 +IT asset IT 资产
171 171  
172 -====== IT asset management practice IT 资产管理实践 ======
251 +(% class="wikigeneratedid" id="HITassetmanagementpracticeIT8D444EA77BA174065B9E8DF5" %)
252 +IT asset management practice IT 资产管理实践
173 173  
174 -====== IT infrastructure IT 基础设施 ======
254 +(% class="wikigeneratedid" id="HITinfrastructureIT57FA78408BBE65BD" %)
255 +IT infrastructure IT 基础设施
175 175  
176 -====== IT service IT 服务 ======
257 +(% class="wikigeneratedid" id="HITserviceIT670D52A1" %)
258 +IT service IT 服务
177 177  
178 -====== ITIL IT 基础架构库（IT 服务管理最佳实践） ======
260 +(% class="wikigeneratedid" id="HITILIT57FA784067B667845E93FF08IT670D52A17BA1740667004F735B9E8DF5FF09" %)
261 +ITIL IT 基础架构库（IT 服务管理最佳实践）
179 179  
180 -====== ITIL guiding principles ITIL 指导原则 ======
263 +(% class="wikigeneratedid" id="HITILguidingprinciplesITIL63075BFC539F5219" %)
264 +ITIL guiding principles ITIL 指导原则
181 181  
182 -====== ITIL service value chain ITIL 服务价值链 ======
266 +(% class="wikigeneratedid" id="HITILservicevaluechainITIL670D52A14EF7503C94FE" %)
267 +ITIL service value chain ITIL 服务价值链
183 183  
184 -====== Kanban 看板 ======
269 +(% class="wikigeneratedid" id="HKanban770B677F" %)
270 +Kanban 看板
185 185  
186 -====== Key performance indicator（KPI）关键绩效指标 ======
272 +(% class="wikigeneratedid" id="HKeyperformanceindicatorFF08KPIFF095173952E7EE9654863076807" %)
273 +Key performance indicator（KPI）关键绩效指标
187 187  
188 -====== Knowledge management practice 知识管理实践 ======
275 +(% class="wikigeneratedid" id="HKnowledgemanagementpractice77E58BC67BA174065B9E8DF5" %)
276 +Knowledge management practice 知识管理实践
189 189  
190 -====== Known error 已知错误 ======
278 +(% class="wikigeneratedid" id="HKnownerror5DF277E595198BEF" %)
279 +Known error 已知错误
191 191  
192 -====== Lean 精益 ======
281 +(% class="wikigeneratedid" id="HLean7CBE76CA" %)
282 +Lean 精益
193 193  
194 -====== Lifecycle 生命周期 ======
284 +(% class="wikigeneratedid" id="HLifecycle751F547D5468671F" %)
285 +Lifecycle 生命周期
195 195  
196 -====== Live environment 生产环境 ======
287 +(% class="wikigeneratedid" id="HLiveenvironment751F4EA773AF5883" %)
288 +Live environment 生产环境
197 197  
198 -====== Maintainability 可维护性 ======
290 +(% class="wikigeneratedid" id="HMaintainability53EF7EF462A46027" %)
291 +Maintainability 可维护性
199 199  
200 -====== Major incident 重大事件 ======
293 +(% class="wikigeneratedid" id="HMajorincident91CD59274E8B4EF6" %)
294 +Major incident 重大事件
201 201  
202 -====== Management system 管理体系 ======
296 +(% class="wikigeneratedid" id="HManagementsystem7BA174064F537CFB" %)
297 +Management system 管理体系
203 203  
204 -====== Maturity 成熟度 ======
299 +(% class="wikigeneratedid" id="HMaturity6210719F5EA6" %)
300 +Maturity 成熟度
205 205  
206 -====== Mean time between failures（MTBF）平均故障时间 ======
302 +(% class="wikigeneratedid" id="HMeantimebetweenfailuresFF08MTBFFF095E7357476545969C65F695F4" %)
303 +Mean time between failures（MTBF）平均故障时间
207 207  
208 -====== Mean time to restore service（MTRS）平均修复时间 ======
305 +(% class="wikigeneratedid" id="HMeantimetorestoreserviceFF08MTRSFF095E7357474FEE590D65F695F4" %)
306 +Mean time to restore service（MTRS）平均修复时间
209 209  
210 -====== Measurement and reporting 测量和报告 ======
308 +(% class="wikigeneratedid" id="HMeasurementandreporting6D4B91CF548C62A5544A" %)
309 +Measurement and reporting 测量和报告
211 211  
212 -====== Metric 指标 ======
311 +(% class="wikigeneratedid" id="HMetric63076807" %)
312 +Metric 指标
213 213  
214 -====== ======
215 215  
216 -====== Minimum viable product（MVP）最小可行产品 ======
315 +(% class="wikigeneratedid" id="HMinimumviableproductFF08MVPFF0967005C0F53EF884C4EA754C1" %)
316 +Minimum viable product（MVP）最小可行产品
217 217  
218 -====== Mission statement 任务描述 ======
318 +(% class="wikigeneratedid" id="HMissionstatement4EFB52A163CF8FF0" %)
319 +Mission statement 任务描述
219 219  
220 -====== Model 模型 ======
321 +(% class="wikigeneratedid" id="HModel6A21578B" %)
322 +Model 模型
221 221  
222 -====== Modelling 建模 ======
324 +(% class="wikigeneratedid" id="HModelling5EFA6A21" %)
325 +Modelling 建模
223 223  
224 -====== Monitoring 监控 ======
327 +(% class="wikigeneratedid" id="HMonitoring76D163A7" %)
328 +Monitoring 监控
225 225  
226 -====== Monitoring and event management practice 监控和事态管理实践 ======
330 +(% class="wikigeneratedid" id="HMonitoringandeventmanagementpractice76D163A7548C4E8B60017BA174065B9E8DF5" %)
331 +Monitoring and event management practice 监控和事态管理实践
227 227  
228 -====== Obtain/build 获取 / 构建 ======
333 +(% class="wikigeneratedid" id="HObtain2Fbuild83B753D62F67845EFA" %)
334 +Obtain/build 获取 / 构建
229 229  
230 -====== Operation 运维 ======
336 +(% class="wikigeneratedid" id="HOperation8FD07EF4" %)
337 +Operation 运维
231 231  
232 -====== Operational technology 运维技术 ======
339 +(% class="wikigeneratedid" id="HOperationaltechnology8FD07EF46280672F" %)
340 +Operational technology 运维技术
233 233  
234 -====== Organization 组织 ======
342 +(% class="wikigeneratedid" id="HOrganization7EC47EC7" %)
343 +Organization 组织
235 235  
236 -====== Organizational change management practice 组织变革管理实践 ======
345 +(% class="wikigeneratedid" id="HOrganizationalchangemanagementpractice7EC47EC753D897697BA174065B9E8DF5" %)
346 +Organizational change management practice 组织变革管理实践
237 237  
238 -====== Organizational resilience 组织弹性 ======
348 +(% class="wikigeneratedid" id="HOrganizationalresilience7EC47EC75F396027" %)
349 +Organizational resilience 组织弹性
239 239  
240 -====== Organizational velocity 组织速率 ======
351 +(% class="wikigeneratedid" id="HOrganizationalvelocity7EC47EC7901F7387" %)
352 +Organizational velocity 组织速率
241 241  
242 -====== Organizations and people 组织和人员 ======
354 +(% class="wikigeneratedid" id="HOrganizationsandpeople7EC47EC7548C4EBA5458" %)
355 +Organizations and people 组织和人员
243 243  
244 -====== Outcome 成果 ======
357 +(% class="wikigeneratedid" id="HOutcome6210679C" %)
358 +Outcome 成果
245 245  
246 -====== Output 输出Outsourcing 外包 ======
360 +(% class="wikigeneratedid" id="HOutput8F9351FAOutsourcing59165305" %)
361 +Output 输出Outsourcing 外包
247 247  
248 -====== Partners and suppliers 合作伙伴和供应商 ======
363 +(% class="wikigeneratedid" id="HPartnersandsuppliers54084F5C4F194F34548C4F9B5E945546" %)
364 +Partners and suppliers 合作伙伴和供应商
249 249  
250 -====== Partnership 伙伴 ======
366 +(% class="wikigeneratedid" id="HPartnership4F194F34" %)
367 +Partnership 伙伴
251 251  
252 -====== Performance 性能 ======
369 +(% class="wikigeneratedid" id="HPerformance602780FD" %)
370 +Performance 性能
253 253  
254 -====== Pilot 试运行 ======
372 +(% class="wikigeneratedid" id="HPilot8BD58FD0884C" %)
373 +Pilot 试运行
255 255  
256 -====== Plan 计划 ======
375 +(% class="wikigeneratedid" id="HPlan8BA15212" %)
376 +Plan 计划
257 257  
258 -====== Policy 策略 ======
378 +(% class="wikigeneratedid" id="HPolicy7B567565" %)
379 +Policy 策略
259 259  
260 -====== Portfolio management practice 组合管理实践 ======
381 +(% class="wikigeneratedid" id="HPortfoliomanagementpractice7EC454087BA174065B9E8DF5" %)
382 +Portfolio management practice 组合管理实践
261 261  
262 -====== Post-implementation review（PIR）实施后评审 ======
384 +(% class="wikigeneratedid" id="HPost-implementationreviewFF08PIRFF095B9E65BD540E8BC45BA1" %)
385 +Post-implementation review（PIR）实施后评审
263 263  
264 -====== Practice 实践 ======
387 +(% class="wikigeneratedid" id="HPractice5B9E8DF5" %)
388 +Practice 实践
265 265  
266 -====== Problem 问题 ======
390 +(% class="wikigeneratedid" id="HProblem95EE9898" %)
391 +Problem 问题
267 267  
268 -====== Problem management practice 问题管理实践 ======
393 +(% class="wikigeneratedid" id="HProblemmanagementpractice95EE98987BA174065B9E8DF5" %)
394 +Problem management practice 问题管理实践
269 269  
270 -====== Procedure 规程 ======
396 +(% class="wikigeneratedid" id="HProcedure89C47A0B" %)
397 +Procedure 规程
271 271  
272 -====== Process 流程 ======
399 +(% class="wikigeneratedid" id="HProcess6D417A0B" %)
400 +Process 流程
273 273  
274 -====== Product 生产 ======
402 +(% class="wikigeneratedid" id="HProduct751F4EA7" %)
403 +Product 生产
275 275  
276 -====== Production environment 生产环境 ======
405 +(% class="wikigeneratedid" id="HProductionenvironment751F4EA773AF5883" %)
406 +Production environment 生产环境
277 277  
278 -====== Programme 项目群 ======
408 +(% class="wikigeneratedid" id="HProgramme987976EE7FA4" %)
409 +Programme 项目群
279 279  
280 -====== Project 项目 ======
411 +(% class="wikigeneratedid" id="HProject987976EE" %)
412 +Project 项目
281 281  
282 -====== Project management practice 项目管理实践 ======
414 +(% class="wikigeneratedid" id="HProjectmanagementpractice987976EE7BA174065B9E8DF5" %)
415 +Project management practice 项目管理实践
283 283  
284 -====== Quick win 速赢 ======
417 +(% class="wikigeneratedid" id="HQuickwin901F8D62" %)
418 +Quick win 速赢
285 285  
286 -====== ======
287 287  
288 -====== Record 记录 ======
421 +(% class="wikigeneratedid" id="HRecord8BB05F55" %)
422 +Record 记录
289 289  
290 -====== Recovery 恢复 ======
424 +(% class="wikigeneratedid" id="HRecovery6062590D" %)
425 +Recovery 恢复
291 291  
292 -====== Recovery point objective（RPO）恢复点目标 ======
427 +(% class="wikigeneratedid" id="HRecoverypointobjectiveFF08RPOFF096062590D70B976EE6807" %)
428 +Recovery point objective（RPO）恢复点目标
293 293  
294 -====== Recovery time objective（RTO）恢复时间目标 ======
430 +(% class="wikigeneratedid" id="HRecoverytimeobjectiveFF08RTOFF096062590D65F695F476EE6807" %)
431 +Recovery time objective（RTO）恢复时间目标
295 295  
296 -====== Relationship management practice 关系管理实践 ======
433 +(% class="wikigeneratedid" id="HRelationshipmanagementpractice51737CFB7BA174065B9E8DF5" %)
434 +Relationship management practice 关系管理实践
297 297  
298 -====== Release 版本（发布） ======
436 +(% class="wikigeneratedid" id="HRelease7248672CFF0853D15E03FF09" %)
437 +Release 版本（发布）
299 299  
300 -====== Release management practice 发布管理实践 ======
439 +(% class="wikigeneratedid" id="HReleasemanagementpractice53D15E037BA174065B9E8DF5" %)
440 +Release management practice 发布管理实践
301 301  
302 -====== Reliability 可靠性 ======
442 +(% class="wikigeneratedid" id="HReliability53EF97606027" %)
443 +Reliability 可靠性
303 303  
304 -====== Request catalogue 请求目录 ======
445 +(% class="wikigeneratedid" id="HRequestcatalogue8BF76C4276EE5F55" %)
446 +Request catalogue 请求目录
305 305  
306 -====== Request for change（RFC）变更申请单 ======
448 +(% class="wikigeneratedid" id="HRequestforchangeFF08RFCFF0953D866F475338BF75355" %)
449 +Request for change（RFC）变更申请单
307 307  
308 -====== Resolution 解决 ======
451 +(% class="wikigeneratedid" id="HResolution89E351B3" %)
452 +Resolution 解决
309 309  
310 -====== Resource 资源 ======
454 +(% class="wikigeneratedid" id="HResource8D446E90" %)
455 +Resource 资源
311 311  
312 -====== Retire 停用 ======
457 +(% class="wikigeneratedid" id="HRetire505C7528" %)
458 +Retire 停用
313 313  
314 -====== Risk 风险 ======
460 +(% class="wikigeneratedid" id="HRisk98CE9669" %)
461 +Risk 风险
315 315  
316 -====== Risk assessment 风险评估 ======
463 +(% class="wikigeneratedid" id="HRiskassessment98CE96698BC44F30" %)
464 +Risk assessment 风险评估
317 317  
318 -====== Risk management practice 风险管理实践 ======
466 +(% class="wikigeneratedid" id="HRiskmanagementpractice98CE96697BA174065B9E8DF5" %)
467 +Risk management practice 风险管理实践
319 319  
320 -====== Service 服务 ======
469 +(% class="wikigeneratedid" id="HService670D52A1" %)
470 +Service 服务
321 321  
322 -====== Service action 服务动作 ======
472 +(% class="wikigeneratedid" id="HServiceaction670D52A152A84F5C" %)
473 +Service action 服务动作
323 323  
324 -====== Service architecture 服务架构 ======
475 +(% class="wikigeneratedid" id="HServicearchitecture670D52A167B66784" %)
476 +Service architecture 服务架构
325 325  
326 -====== Service catalogue 服务目录 ======
478 +(% class="wikigeneratedid" id="HServicecatalogue670D52A176EE5F55" %)
479 +Service catalogue 服务目录
327 327  
328 -====== Service catalogue management practice 服务目录管理实践 ======
481 +(% class="wikigeneratedid" id="HServicecataloguemanagementpractice670D52A176EE5F557BA174065B9E8DF5" %)
482 +Service catalogue management practice 服务目录管理实践
329 329  
330 -====== Service configuration management practice 服务配置管理实践 ======
484 +(% class="wikigeneratedid" id="HServiceconfigurationmanagementpractice670D52A1914D7F6E7BA174065B9E8DF5" %)
485 +Service configuration management practice 服务配置管理实践
331 331  
332 -====== Service consumption 服务消费 ======
487 +(% class="wikigeneratedid" id="HServiceconsumption670D52A16D888D39" %)
488 +Service consumption 服务消费
333 333  
334 -====== Service continuity management practice 服务连续性管理实践 ======
490 +(% class="wikigeneratedid" id="HServicecontinuitymanagementpractice670D52A18FDE7EED60277BA174065B9E8DF5" %)
491 +Service continuity management practice 服务连续性管理实践
335 335  
336 -====== Service design practice 服务设计实践 ======
493 +(% class="wikigeneratedid" id="HServicedesignpractice670D52A18BBE8BA15B9E8DF5" %)
494 +Service design practice 服务设计实践
337 337  
338 -====== Service desk 服务台 ======
496 +(% class="wikigeneratedid" id="HServicedesk670D52A153F0" %)
497 +Service desk 服务台
339 339  
340 -====== Service desk practice 服务台实践 ======
499 +(% class="wikigeneratedid" id="HServicedeskpractice670D52A153F05B9E8DF5" %)
500 +Service desk practice 服务台实践
341 341  
342 -====== Service financial management practice 服务财务管理实践 ======
502 +(% class="wikigeneratedid" id="HServicefinancialmanagementpractice670D52A18D2252A17BA174065B9E8DF5" %)
503 +Service financial management practice 服务财务管理实践
343 343  
344 -====== Service level 服务级别 ======
505 +(% class="wikigeneratedid" id="HServicelevel670D52A17EA7522B" %)
506 +Service level 服务级别
345 345  
346 -====== Service level agreement（SLA）服务级别协议 ======
508 +(% class="wikigeneratedid" id="HServicelevelagreementFF08SLAFF09670D52A17EA7522B534F8BAE" %)
509 +Service level agreement（SLA）服务级别协议
347 347  
348 -====== Service level management practice 服务级别管理实践 ======
511 +(% class="wikigeneratedid" id="HServicelevelmanagementpractice670D52A17EA7522B7BA174065B9E8DF5" %)
512 +Service level management practice 服务级别管理实践
349 349  
350 -====== Service management 服务管理 ======
514 +(% class="wikigeneratedid" id="HServicemanagement670D52A17BA17406" %)
515 +Service management 服务管理
351 351  
352 -====== Service offering 服务供应 ======
517 +(% class="wikigeneratedid" id="HServiceoffering670D52A14F9B5E94" %)
518 +Service offering 服务供应
353 353  
354 -====== Service owner 服务负责人 ======
520 +(% class="wikigeneratedid" id="HServiceowner670D52A18D1F8D234EBA" %)
521 +Service owner 服务负责人
355 355  
356 -====== Service portfolio 服务组合 ======
523 +(% class="wikigeneratedid" id="HServiceportfolio670D52A17EC45408" %)
524 +Service portfolio 服务组合
357 357  
358 -====== ======
359 359  
360 -====== Service provider 服务提供者 ======
527 +(% class="wikigeneratedid" id="HServiceprovider670D52A163D04F9B8005" %)
528 +Service provider 服务提供者
361 361  
362 -====== Service provision 服务提供 ======
530 +(% class="wikigeneratedid" id="HServiceprovision670D52A163D04F9B" %)
531 +Service provision 服务提供
363 363  
364 -====== Service relationship 服务关系 ======
533 +(% class="wikigeneratedid" id="HServicerelationship670D52A151737CFB" %)
534 +Service relationship 服务关系
365 365  
366 -====== Service relationship management 服务关系管理 ======
536 +(% class="wikigeneratedid" id="HServicerelationshipmanagement670D52A151737CFB7BA17406" %)
537 +Service relationship management 服务关系管理
367 367  
368 -====== Service request 服务请求 ======
539 +(% class="wikigeneratedid" id="HServicerequest670D52A18BF76C42" %)
540 +Service request 服务请求
369 369  
370 -====== Service request management practice 服务请求管理实践 ======
542 +(% class="wikigeneratedid" id="HServicerequestmanagementpractice670D52A18BF76C427BA174065B9E8DF5" %)
543 +Service request management practice 服务请求管理实践
371 371  
372 -====== Service validation and testing practice 服务验证与测试 ======
545 +(% class="wikigeneratedid" id="HServicevalidationandtestingpractice670D52A19A8C8BC14E0E6D4B8BD5" %)
546 +Service validation and testing practice 服务验证与测试
373 373  
374 -====== Service value system（SVS）服务价值系统 ======
548 +(% class="wikigeneratedid" id="HServicevaluesystemFF08SVSFF09670D52A14EF7503C7CFB7EDF" %)
549 +Service value system（SVS）服务价值系统
375 375  
376 -====== Software development and management practice 软件开发和管理实践 ======
551 +(% class="wikigeneratedid" id="HSoftwaredevelopmentandmanagementpractice8F6F4EF65F0053D1548C7BA174065B9E8DF5" %)
552 +Software development and management practice 软件开发和管理实践
377 377  
378 -====== Sourcing 发包 ======
554 +(% class="wikigeneratedid" id="HSourcing53D15305" %)
555 +Sourcing 发包
379 379  
380 -====== Specification 规范 ======
557 +(% class="wikigeneratedid" id="HSpecification89C48303" %)
558 +Specification 规范
381 381  
382 -====== Sponsor 发起人（赞助人） ======
560 +(% class="wikigeneratedid" id="HSponsor53D18D774EBAFF088D5E52A94EBAFF09" %)
561 +Sponsor 发起人（赞助人）
383 383  
384 -====== Stakeholder 利害干系人（利益相关者） ======
563 +(% class="wikigeneratedid" id="HStakeholder52295BB35E727CFB4EBAFF08522976CA76F851738005FF09" %)
564 +Stakeholder 利害干系人（利益相关者）
385 385  
386 -====== Standard 标准 ======
566 +(% class="wikigeneratedid" id="HStandard680751C6" %)
567 +Standard 标准
387 387  
388 -====== Standard change 标准变更 ======
569 +(% class="wikigeneratedid" id="HStandardchange680751C653D866F4" %)
570 +Standard change 标准变更
389 389  
390 -====== Status 状态 ======
572 +(% class="wikigeneratedid" id="HStatus72B66001" %)
573 +Status 状态
391 391  
392 -====== Strategy management practice 战略管理实践 ======
575 +(% class="wikigeneratedid" id="HStrategymanagementpractice621875657BA174065B9E8DF5" %)
576 +Strategy management practice 战略管理实践
393 393  
394 -====== Supplier 供应商 ======
578 +(% class="wikigeneratedid" id="HSupplier4F9B5E945546" %)
579 +Supplier 供应商
395 395  
396 -====== Supplier management practice 供应商管理实践 ======
581 +(% class="wikigeneratedid" id="HSuppliermanagementpractice4F9B5E9455467BA174065B9E8DF5" %)
582 +Supplier management practice 供应商管理实践
397 397  
398 -====== Support team 支持团队 ======
584 +(% class="wikigeneratedid" id="HSupportteam652F630156E2961F" %)
585 +Support team 支持团队
399 399  
400 -====== System 系统 ======
587 +(% class="wikigeneratedid" id="HSystem7CFB7EDF" %)
588 +System 系统
401 401  
402 -====== Systems thinking 系统化思维 ======
590 +(% class="wikigeneratedid" id="HSystemsthinking7CFB7EDF5316601D7EF4" %)
591 +Systems thinking 系统化思维
403 403  
404 -====== Technical debt 技术债务 ======
593 +(% class="wikigeneratedid" id="HTechnicaldebt6280672F503A52A1" %)
594 +Technical debt 技术债务
405 405  
406 -====== Test environment 测试环境 ======
596 +(% class="wikigeneratedid" id="HTestenvironment6D4B8BD573AF5883" %)
597 +Test environment 测试环境
407 407  
408 -====== Third party 第三方 ======
599 +(% class="wikigeneratedid" id="HThirdparty7B2C4E0965B9" %)
600 +Third party 第三方
409 409  
410 -====== Throughput 吞吐量 ======
602 +(% class="wikigeneratedid" id="HThroughput541E541091CF" %)
603 +Throughput 吞吐量
411 411  
412 -====== Transaction 转换 ======
605 +(% class="wikigeneratedid" id="HTransaction8F6C6362" %)
606 +Transaction 转换
413 413  
414 -====== Use case 用例 ======
608 +(% class="wikigeneratedid" id="HUsecase75284F8B" %)
609 +Use case 用例
415 415  
416 -====== User 用户 ======
611 +(% class="wikigeneratedid" id="HUser75286237" %)
612 +User 用户
417 417  
418 -====== Utility 功用 ======
614 +(% class="wikigeneratedid" id="HUtility529F7528" %)
615 +Utility 功用
419 419  
420 -====== Utility requirements 功用需求 ======
617 +(% class="wikigeneratedid" id="HUtilityrequirements529F752897006C42" %)
618 +Utility requirements 功用需求
421 421  
422 -====== User experience(UX）用户体验 ======
620 +(% class="wikigeneratedid" id="HUserexperience28UXFF09752862374F539A8C" %)
621 +User experience(UX）用户体验
423 423  
424 -====== Validation 验证 ======
623 +(% class="wikigeneratedid" id="HValidation9A8C8BC1" %)
624 +Validation 验证
425 425  
426 -====== Value 价值 ======
626 +(% class="wikigeneratedid" id="HValue4EF7503C" %)
627 +Value 价值
427 427  
428 -====== Value stream 价值流 ======
629 +(% class="wikigeneratedid" id="HValuestream4EF7503C6D41" %)
630 +Value stream 价值流
429 429  
430 -====== Value streams and processes 价值流和流程 ======
632 +(% class="wikigeneratedid" id="HValuestreamsandprocesses4EF7503C6D41548C6D417A0B" %)
633 +Value streams and processes 价值流和流程
431 431  
432 -====== Vision 愿景 ======
635 +(% class="wikigeneratedid" id="HVision613F666F" %)
636 +Vision 愿景
433 433  
434 -====== Warranty 功效 ======
638 +(% class="wikigeneratedid" id="HWarranty529F6548" %)
639 +Warranty 功效
435 435  
436 -====== Warranty requirements 功效需求 ======
641 +(% class="wikigeneratedid" id="HWarrantyrequirements529F654897006C42" %)
642 +Warranty requirements 功效需求
437 437  
438 -====== Waterfall method 瀑布式方法 ======
644 +(% class="wikigeneratedid" id="HWaterfallmethod70115E035F0F65B96CD5" %)
645 +Waterfall method 瀑布式方法
439 439  
440 -====== Work instruction 工作指导书 ======
647 +(% class="wikigeneratedid" id="HWorkinstruction5DE54F5C63075BFC4E66" %)
648 +Work instruction 工作指导书
441 441  
442 -====== Workaround 规避措施（临时解决方案） ======
650 +(% class="wikigeneratedid" id="HWorkaround89C4907F63AA65BDFF084E3465F689E351B365B96848FF09" %)
651 +Workaround 规避措施（临时解决方案）
443 443  
444 -====== Workforce and talent management practice 劳动力和人才管理实践 ======
653 +(% class="wikigeneratedid" id="HWorkforceandtalentmanagementpractice52B352A8529B548C4EBA624D7BA174065B9E8DF5" %)
654 +Workforce and talent management practice 劳动力和人才管理实践
445 445  
446 446  
447 -[[返回：第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
657 +[[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]  [[ 阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]
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