Changes for page 附录一 ITIL 4中英文术语对照
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... ... @@ -1,435 +1,447 @@ 1 -A cceptancecriteria 验收标准1 +[[返回:第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] 2 2 3 -Agile 敏捷 4 4 5 - Architecturemanagementpractice架构管理实践Asset register 资产登记4 +====== ====== 6 6 7 -A vailability可用性6 +====== Acceptance criteria 验收标准 ====== 8 8 9 -A vailability managementpractice可用性管理实践8 +====== Agile 敏捷 ====== 10 10 11 - Baseline基线10 +====== Architecture management practice 架构管理实践Asset register 资产登记 ====== 12 12 13 - Bestpractice最佳实践12 +====== Availability 可用性 ====== 14 14 15 - Bigdata大数据14 +====== Availability management practice 可用性管理实践 ====== 16 16 17 -B usiness analysis practice业务分析实践16 +====== Baseline 基线 ====== 18 18 19 -B usinesscase商业论证18 +====== Best practice 最佳实践 ====== 20 20 21 -B usinessimpactnalysis(BIA)业务影响分析20 +====== Big data 大数据 ====== 22 22 23 -Business relationshipmanagement(BRM)业务关系管理22 +====== Business analysis practice 业务分析实践 ====== 24 24 25 - Call呼叫24 +====== Business case 商业论证 ====== 26 26 27 - Call/contactcentre呼叫中心26 +====== Business impact analysis (BIA)业务影响分析 ====== 28 28 29 - Capability能力28 +====== Business relationship management (BRM)业务关系管理 ====== 30 30 31 - capacityandperformancemanagement practice 容量和性能管理实践30 +====== Call 呼叫 ====== 32 32 33 -Ca pacityplanning容量计划32 +====== Call/contact centre 呼叫中心 ====== 34 34 35 -C hange变更34 +====== Capability 能力 ====== 36 36 37 - Change authority变更授权36 +====== capacity and performance management practice 容量和性能管理实践 ====== 38 38 39 -C hangecontrolpractice变更控制实践38 +====== Capacity planning 容量计划 ====== 40 40 41 -Change model变更模型40 +====== Change 变更 ====== 42 42 43 -Change schedule变更计划42 +====== Change authority 变更授权 ====== 44 44 45 -Cha rging计费44 +====== Change control practice 变更控制实践 ====== 46 46 47 -C loudcomputing云计算46 +====== Change model 变更模型 ====== 48 48 49 -C ompliance合规48 +====== Change schedule 变更计划 ====== 50 50 51 -C onfidentiality保密性50 +====== Charging 计费 ====== 52 52 53 -Co nfiguration配置52 +====== Cloud computing 云计算 ====== 54 54 55 -Co nfigurationitem(CI)配置项54 +====== Compliance 合规 ====== 56 56 57 -Confi guration managementdatabase(CMDB)配置管理数据库56 +====== Confidentiality 保密性 ====== 58 58 59 -Configuration management system(CMS)配置管理系统58 +====== Configuration 配置 ====== 60 60 61 -Configuration record配置记录60 +====== Configuration item(CI)配置项 ====== 62 62 63 -Con tinualimprovementpractice持续改进实践62 +====== Configuration management database(CMDB)配置管理数据库 ====== 64 64 64 +====== Configuration management system(CMS)配置管理系统 ====== 65 65 66 -Con tinuousdeployment持续部署66 +====== Configuration record 配置记录 ====== 67 67 68 -Continu ousintegration/continuous delivery持续集成 /持续部署68 +====== Continual improvement practice 持续改进实践 ====== 69 69 70 - Control控制70 +====== ====== 71 71 72 -Cost 成本72 +====== Continuous deployment 持续部署 ====== 73 73 74 -Co stcentre成本中心Co-create价值共创74 +====== Continuous integration/continuous delivery 持续集成 / 持续部署 ====== 75 75 76 -C riticalsuccessfactor(CSF)关键成功因素76 +====== Control 控制 ====== 77 77 78 -C ulture文化78 +====== Cost 成本 ====== 79 79 80 -C ustomer客户80 +====== Cost centre 成本中心Co-create 价值共创 ====== 81 81 82 -Custo merexperience(CX)客户体验82 +====== Critical success factor(CSF)关键成功因素 ====== 83 83 84 - Dashboard仪表板84 +====== Culture 文化 ====== 85 85 86 - Deliverand support交付和支持86 +====== Customer 客户 ====== 87 87 88 - Demand需求88 +====== Customer experience(CX)客户体验 ====== 89 89 90 -D eployment部署90 +====== Dashboard 仪表板 ====== 91 91 92 -De ploymentmanagementpractice部署管理实践92 +====== Deliver and support 交付和支持 ====== 93 93 94 -De signandtransition设计和转换94 +====== Demand 需求 ====== 95 95 96 -De signhinking设计思维96 +====== Deployment 部署 ====== 97 97 98 -De velopmentenvironment开发环境98 +====== Deployment management practice 部署管理实践 ====== 99 99 100 -De vOps开发运维一体化100 +====== Design and transition 设计和转换 ====== 101 101 102 -Dig italtransformation数字化转型102 +====== Design thinking 设计思维 ====== 103 103 104 -D isaster灾难104 +====== Development environment 开发环境 ====== 105 105 106 -D isaster recoveryplans灾难恢复计划106 +====== DevOps 开发运维一体化 ====== 107 107 108 -D river驱动108 +====== Digital transformation 数字化转型 ====== 109 109 110 - Effectiveness有效性110 +====== Disaster 灾难 ====== 111 111 112 - Efficiency效率112 +====== Disaster recovery plans 灾难恢复计划 ====== 113 113 114 - Emergencychange紧急变更114 +====== Driver 驱动 ====== 115 115 116 -En gage契动116 +====== Effectiveness 有效性 ====== 117 117 118 -E nvironment环境118 +====== Efficiency 效率 ====== 119 119 120 -Er ror错误120 +====== Emergency change 紧急变更 ====== 121 121 122 - Errorcontrol错误控制122 +====== Engage 契动 ====== 123 123 124 -E scalation升级124 +====== Environment 环境 ====== 125 125 126 -E vent事态126 +====== Error 错误 ====== 127 127 128 -E xternalcustomer外部客户128 +====== Error control 错误控制 ====== 129 129 130 - Failure失效130 +====== Escalation 升级 ====== 131 131 132 - Feedbackloop反馈环132 +====== Event 事态 ====== 133 133 134 - Fourdimensionsofservicemanagement服务管理四维模型134 +====== External customer 外部客户 ====== 135 135 136 +====== Failure 失效 ====== 136 136 137 - Goods货品138 +====== Feedback loop 反馈环 ====== 138 138 139 - Governance治理140 +====== Four dimensions of service management 服务管理四维模型 ====== 140 140 141 - Identity身份142 +====== ====== 142 142 143 - Improve改进144 +====== Goods 货品 ====== 144 144 145 - Incident事件146 +====== Governance 治理 ====== 146 146 147 -I ncidentmanagement事件管理148 +====== Identity 身份 ====== 148 148 149 -I nformation and technology信息和技术150 +====== Improve 改进 ====== 150 150 151 -In formation security managementpractice信息安全管理实践152 +====== Incident 事件 ====== 152 152 153 -In formationsecuritypolicy信息安全策略154 +====== Incident management 事件管理 ====== 154 154 155 -Infra structureandplatform managementpractice 基础设施和平台管理实践156 +====== Information and technology 信息和技术 ====== 156 156 157 -Inte grity完整性158 +====== Information security management practice 信息安全管理实践 ====== 158 158 159 -In ternalcustomer内部客户160 +====== Information security policy 信息安全策略 ====== 160 160 161 -Int ernetofThings物联网(IoT)162 +====== Infrastructure and platform management practice 基础设施和平台管理实践 ====== 162 162 163 - ITassetIT资产164 +====== Integrity 完整性 ====== 164 164 165 - ITasset managementpracticeIT资产管理实践166 +====== Internal customer 内部客户 ====== 166 166 167 - ITinfrastructure IT基础设施168 +====== Internet of Things 物联网(IoT) ====== 168 168 169 -IT se rviceIT服务170 +====== IT asset IT 资产 ====== 170 170 171 - ITILIT基础架构库(IT服务管理最佳实践)172 +====== IT asset management practice IT 资产管理实践 ====== 172 172 173 -IT ILguiding principlesITIL指导原则174 +====== IT infrastructure IT 基础设施 ====== 174 174 175 -IT ILservicevalue chainITIL服务价值链176 +====== IT service IT 服务 ====== 176 176 177 - Kanban看板178 +====== ITIL IT 基础架构库(IT 服务管理最佳实践) ====== 178 178 179 - Keyperformanceindicator(KPI)关键绩效指标180 +====== ITIL guiding principles ITIL 指导原则 ====== 180 180 181 - Knowledgemanagementpractice知识管理实践182 +====== ITIL service value chain ITIL 服务价值链 ====== 182 182 183 -Kn ownerror已知错误184 +====== Kanban 看板 ====== 184 184 185 - Lean精益186 +====== Key performance indicator(KPI)关键绩效指标 ====== 186 186 187 - Lifecycle生命周期188 +====== Knowledge management practice 知识管理实践 ====== 188 188 189 - Liveenvironment生产环境190 +====== Known error 已知错误 ====== 190 190 191 - Maintainability可维护性192 +====== Lean 精益 ====== 192 192 193 - Majorincident重大事件194 +====== Lifecycle 生命周期 ====== 194 194 195 - Managementsystem管理体系196 +====== Live environment 生产环境 ====== 196 196 197 -Mat urity成熟度198 +====== Maintainability 可维护性 ====== 198 198 199 -M eantime betweenfailures(MTBF)平均故障时间200 +====== Major incident 重大事件 ====== 200 200 201 -M eantimeorestoreservice(MTRS)平均修复时间202 +====== Management system 管理体系 ====== 202 202 203 -M easurementandreporting 测量和报告204 +====== Maturity 成熟度 ====== 204 204 205 -Met ric指标206 +====== Mean time between failures(MTBF)平均故障时间 ====== 206 206 208 +====== Mean time to restore service(MTRS)平均修复时间 ====== 207 207 208 -M inimumviableproduct(MVP)最小可行产品210 +====== Measurement and reporting 测量和报告 ====== 209 209 210 - Missionstatement任务描述212 +====== Metric 指标 ====== 211 211 212 - Model模型214 +====== ====== 213 213 214 -M odelling建模216 +====== Minimum viable product(MVP)最小可行产品 ====== 215 215 216 -Mon itoring监控218 +====== Mission statement 任务描述 ====== 217 217 218 -Mo nitoring andventmanagementpractice 监控和事态管理实践220 +====== Model 模型 ====== 219 219 220 - Obtain/build获取 / 构建222 +====== Modelling 建模 ====== 221 221 222 - Operation运维224 +====== Monitoring 监控 ====== 223 223 224 - Operationaltechnology运维技术226 +====== Monitoring and event management practice 监控和事态管理实践 ====== 225 225 226 -O rganization组织228 +====== Obtain/build 获取 / 构建 ====== 227 227 228 -Or ganizationalchangemanagement practice 组织变革管理实践230 +====== Operation 运维 ====== 229 229 230 -Or ganizationalresilience组织弹性232 +====== Operational technology 运维技术 ====== 231 231 232 -Organization alvelocity组织速率234 +====== Organization 组织 ====== 233 233 234 -Organization sandpeople 组织和人员236 +====== Organizational change management practice 组织变革管理实践 ====== 235 235 236 -O utcome成果238 +====== Organizational resilience 组织弹性 ====== 237 237 238 - Output输出Outsourcing外包240 +====== Organizational velocity 组织速率 ====== 239 239 240 - Partners andsuppliers合作伙伴和供应商242 +====== Organizations and people 组织和人员 ====== 241 241 242 - Partnership伙伴244 +====== Outcome 成果 ====== 243 243 244 - Performance性能246 +====== Output 输出Outsourcing 外包 ====== 245 245 246 -P ilot试运行248 +====== Partners and suppliers 合作伙伴和供应商 ====== 247 247 248 -P lan计划250 +====== Partnership 伙伴 ====== 249 249 250 -Po licy策略252 +====== Performance 性能 ====== 251 251 252 -P ortfoliomanagementpractice组合管理实践254 +====== Pilot 试运行 ====== 253 253 254 -P ost-implementationreview(PIR)实施后评审256 +====== Plan 计划 ====== 255 255 256 -P ractice实践258 +====== Policy 策略 ====== 257 257 258 -Pro blem问题260 +====== Portfolio management practice 组合管理实践 ====== 259 259 260 -P roblemmanagementpractice问题管理实践262 +====== Post-implementation review(PIR)实施后评审 ====== 261 261 262 -Pr ocedure规程264 +====== Practice 实践 ====== 263 263 264 -Pro cess流程266 +====== Problem 问题 ====== 265 265 266 -Pro duct生产268 +====== Problem management practice 问题管理实践 ====== 267 267 268 -Pro ductionenvironment生产环境270 +====== Procedure 规程 ====== 269 269 270 -Pro gramme项目群272 +====== Process 流程 ====== 271 271 272 -Pro ject项目274 +====== Product 生产 ====== 273 273 274 -Pro jectmanagementpractice项目管理实践276 +====== Production environment 生产环境 ====== 275 275 276 - Quickwin速赢278 +====== Programme 项目群 ====== 277 277 280 +====== Project 项目 ====== 278 278 279 - Record记录282 +====== Project management practice 项目管理实践 ====== 280 280 281 - Recovery恢复284 +====== Quick win 速赢 ====== 282 282 283 - Recoverypointobjective(RPO)恢复点目标286 +====== ====== 284 284 285 -Reco verytimeobjective(RTO)恢复时间目标288 +====== Record 记录 ====== 286 286 287 -Re lationship management practice关系管理实践290 +====== Recovery 恢复 ====== 288 288 289 -Re lease版本(发布)292 +====== Recovery point objective(RPO)恢复点目标 ====== 290 290 291 -Re leasemanagementpractice发布管理实践294 +====== Recovery time objective(RTO)恢复时间目标 ====== 292 292 293 -Rel iability可靠性296 +====== Relationship management practice 关系管理实践 ====== 294 294 295 -Re quest catalogue请求目录298 +====== Release 版本(发布) ====== 296 296 297 -Re questfor change(RFC)变更申请单300 +====== Release management practice 发布管理实践 ====== 298 298 299 -Re solution解决302 +====== Reliability 可靠性 ====== 300 300 301 -Resou rce资源304 +====== Request catalogue 请求目录 ====== 302 302 303 -Ret ire停用306 +====== Request for change(RFC)变更申请单 ====== 304 304 305 -R isk风险308 +====== Resolution 解决 ====== 306 306 307 - Riskassessment风险评估310 +====== Resource 资源 ====== 308 308 309 - Riskmanagementpractice风险管理实践312 +====== Retire 停用 ====== 310 310 311 - Service服务314 +====== Risk 风险 ====== 312 312 313 - Serviceaction服务动作316 +====== Risk assessment 风险评估 ====== 314 314 315 - Servicearchitecture服务架构318 +====== Risk management practice 风险管理实践 ====== 316 316 317 -Service catalogue服务目录320 +====== Service 服务 ====== 318 318 319 -Service catalogue managementpractice服务目录管理实践322 +====== Service action 服务动作 ====== 320 320 321 -Service c onfiguration management practice 服务配置管理实践324 +====== Service architecture 服务架构 ====== 322 322 323 -Service c onsumption服务消费326 +====== Service catalogue 服务目录 ====== 324 324 325 -Service c ontinuitymanagement practice 服务连续性管理实践328 +====== Service catalogue management practice 服务目录管理实践 ====== 326 326 327 -Service design practice 服务设计实践330 +====== Service configuration management practice 服务配置管理实践 ====== 328 328 329 -Service desk服务台332 +====== Service consumption 服务消费 ====== 330 330 331 -Service deskpractice 服务台实践334 +====== Service continuity management practice 服务连续性管理实践 ====== 332 332 333 -Service financial managementpractice 服务财务管理实践336 +====== Service design practice 服务设计实践 ====== 334 334 335 -Service level服务级别338 +====== Service desk 服务台 ====== 336 336 337 -Service levelagreement(SLA)服务级别协议340 +====== Service desk practice 服务台实践 ====== 338 338 339 -Service l evelmanagement practice 服务级别管理实践342 +====== Service financial management practice 服务财务管理实践 ====== 340 340 341 -Service management服务管理344 +====== Service level 服务级别 ====== 342 342 343 -Service offering服务供应346 +====== Service level agreement(SLA)服务级别协议 ====== 344 344 345 -Service owner 服务负责人348 +====== Service level management practice 服务级别管理实践 ====== 346 346 347 -Service portfolio服务组合350 +====== Service management 服务管理 ====== 348 348 352 +====== Service offering 服务供应 ====== 349 349 350 -Service provider 服务提供者354 +====== Service owner 服务负责人 ====== 351 351 352 -Service pro vision服务提供356 +====== Service portfolio 服务组合 ====== 353 353 354 - Servicerelationship服务关系358 +====== ====== 355 355 356 -Service r elationship management服务关系管理360 +====== Service provider 服务提供者 ====== 357 357 358 -Service r equest服务请求362 +====== Service provision 服务提供 ====== 359 359 360 -Service re quest managementpractice服务请求管理实践364 +====== Service relationship 服务关系 ====== 361 361 362 -Service validation and testing practice服务验证与测试366 +====== Service relationship management 服务关系管理 ====== 363 363 364 -Service valueystem(SVS)服务价值系统368 +====== Service request 服务请求 ====== 365 365 366 -S oftwaredevelopmentandmanagement practice软件开发和管理实践370 +====== Service request management practice 服务请求管理实践 ====== 367 367 368 -S ourcing发包372 +====== Service validation and testing practice 服务验证与测试 ====== 369 369 370 -S pecification规范374 +====== Service value system(SVS)服务价值系统 ====== 371 371 372 -S ponsor 发起人(赞助人)376 +====== Software development and management practice 软件开发和管理实践 ====== 373 373 374 -S takeholder利害干系人(利益相关者)378 +====== Sourcing 发包 ====== 375 375 376 -S tandard标准380 +====== Specification 规范 ====== 377 377 378 -S tandardchange标准变更382 +====== Sponsor 发起人(赞助人) ====== 379 379 380 -Sta tus状态384 +====== Stakeholder 利害干系人(利益相关者) ====== 381 381 382 -St rategy management practice战略管理实践386 +====== Standard 标准 ====== 383 383 384 -S upplier供应商388 +====== Standard change 标准变更 ====== 385 385 386 - Suppliermanagementpractice供应商管理实践390 +====== Status 状态 ====== 387 387 388 -S upportteam支持团队392 +====== Strategy management practice 战略管理实践 ====== 389 389 390 -S ystem系统394 +====== Supplier 供应商 ====== 391 391 392 -S ystemsthinking系统化思维396 +====== Supplier management practice 供应商管理实践 ====== 393 393 394 - Technicaldebt技术债务398 +====== Support team 支持团队 ====== 395 395 396 - Testnvironment测试环境400 +====== System 系统 ====== 397 397 398 - Thirdparty第三方402 +====== Systems thinking 系统化思维 ====== 399 399 400 -Th roughput吞吐量404 +====== Technical debt 技术债务 ====== 401 401 402 -T ransaction转换406 +====== Test environment 测试环境 ====== 403 403 404 - Usecase用例408 +====== Third party 第三方 ====== 405 405 406 - User用户410 +====== Throughput 吞吐量 ====== 407 407 408 - Utility功用412 +====== Transaction 转换 ====== 409 409 410 - Utilityrequirements功用需求414 +====== Use case 用例 ====== 411 411 412 -User experience(UX)用户体验416 +====== User 用户 ====== 413 413 414 - Validation验证418 +====== Utility 功用 ====== 415 415 416 - Value价值420 +====== Utility requirements 功用需求 ====== 417 417 418 - Valuestream价值流422 +====== User experience(UX)用户体验 ====== 419 419 424 +====== Validation 验证 ====== 420 420 421 -Value streams and processes价值流和流程426 +====== Value 价值 ====== 422 422 423 -V ision愿景428 +====== Value stream 价值流 ====== 424 424 425 - Warranty功效430 +====== Value streams and processes 价值流和流程 ====== 426 426 427 - Warrantyrequirements功效需求432 +====== Vision 愿景 ====== 428 428 429 -Wa terfall method瀑布式方法434 +====== Warranty 功效 ====== 430 430 431 -W ork instruction工作指导书436 +====== Warranty requirements 功效需求 ====== 432 432 433 -W orkaround规避措施(临时解决方案)438 +====== Waterfall method 瀑布式方法 ====== 434 434 435 -Workforce and talent management practice 劳动力和人才管理实践 440 +====== Work instruction 工作指导书 ====== 441 + 442 +====== Workaround 规避措施(临时解决方案) ====== 443 + 444 +====== Workforce and talent management practice 劳动力和人才管理实践 ====== 445 + 446 + 447 +[[返回:第4章 ITIL4 学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] [[ 阅读下一页>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/%E9%99%84%E5%BD%95%E4%BA%8C%20ITIL%204%E7%9A%84%E8%A1%8C%E4%B8%9A%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]]