Wiki source code of 2.2.1.3 价值是如何产生的?
Last modified by superadmin on 2024/04/07, 12:45
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1 | (% class="wikigeneratedid" id="H8FD456DEFF1A4EF7503C4E0E7EC47EC7" %) | ||
2 | [[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.1%E4%BB%B7%E5%80%BC%E4%B8%8E%E7%BB%84%E7%BB%87/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.1%E4%BB%B7%E5%80%BC%E4%B8%8E%E7%BB%84%E7%BB%87/2.2.1.4%20%E4%BE%9B%E5%BA%94%E5%95%86%E5%92%8C%E6%B6%88%E8%B4%B9%E8%80%85%E5%85%B1%E5%88%9B%E4%BB%B7%E5%80%BC/]] | ||
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5 | [[image:2.2.1.3.png]] | ||
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8 | ===== **价值是如何产生的?** ===== | ||
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11 | ====== ====== | ||
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13 | * ((( | ||
14 | (% class="wikigeneratedid" id="H66FE7ECF67094E006BB565F695F4FF0C7EC47EC781EA8BA44E3A662F201C670D52A163D04F9B8005201DFF0C8BA44E3A4ED64EEC768489D28272662F54115BA262374F2090124EF7503CFF0C5C3150CF530588F988AB72696D41516C53F84EA44ED85230752862375BB695E853E34E0068373002" %) | ||
15 | 曾经有一段时间,组织自认为是“服务提供者”,认为他们的角色是向客户传递价值,就像包裹被物流公司交付到用户家门口一样。 | ||
16 | ))) | ||
17 | * ((( | ||
18 | (% class="wikigeneratedid" id="H6B6489C656FE5C06670D52A163D04F9B8005548C670D52A16D888D3980054E4B95F4768451737CFB89C64E3A53555411548C8FDC7A0B768451737CFB" %) | ||
19 | 此视图将服务提供者和服务消费者之间的关系视为单向和远程的关系 | ||
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22 | ))) | ||
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24 | (% class="wikigeneratedid" id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| ||
25 | ◆ 若服务提供者认为只是单向地向服务消费者提供了“货物或者服务”,这一想法是很危险的。这不但容易造成对服务消费者的轻视,也会造成服务提供者对组织内部以及服务价值链条上其他利益相关者的忽视。前者可能导致在信息与技术方面投入的乏力,而引起服务消费者获得的服务质量下降甚至是隐私的泄露。后者将导致无法形成共同的价值创造,使得组织缺失良好的文化氛围、高效的人员配备和能力、有力的合作伙伴和供应商等,导致服务的创建、交付和改进步履维艰。 | ||
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27 | (% class="wikigeneratedid" id="H25C64EF7503C768476F8517369825FF5662F4E8C7EA7800370B93002" %) | ||
28 | ◆ 价值的相关概念是二级考点。 | ||
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33 | [[返回本章节索引>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.1%E4%BB%B7%E5%80%BC%E4%B8%8E%E7%BB%84%E7%BB%87/]] [[阅读下一部分>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.2%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%85%B3%E9%94%AE%E6%A6%82%E5%BF%B5/2.2.1%E4%BB%B7%E5%80%BC%E4%B8%8E%E7%BB%84%E7%BB%87/2.2.1.4%20%E4%BE%9B%E5%BA%94%E5%95%86%E5%92%8C%E6%B6%88%E8%B4%B9%E8%80%85%E5%85%B1%E5%88%9B%E4%BB%B7%E5%80%BC/]] | ||
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