Wiki源代码3.3 考点分布

Version 8.1 by superadmin on 2024/03/28, 15:13

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8.1	1	(% class="wikigeneratedid" %)
	2	====== [[返回：第3章 ITIL4认证考试大纲和模拟试题>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%B8%89%E7%AB%A0%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E5%A4%A7%E7%BA%B2%E5%92%8C%E6%A8%A1%E6%8B%9F%E8%AF%95%E9%A2%98/]] 本节阅读结束 [[继续阅读第4章 ITIL学习与实践FAQ >>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] ======
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	4	(% class="wikigeneratedid" %)
	5	====== ======
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7.1	7	====== 下表概述了在考试中会涉及到的基本概念，以及这些概念的主要考核内容。BL1 级别（一级考点）的内容需要您回忆和辨别基本概念，BL2 级别（二级考点）的内容需要您理解这些复杂的概念。 ======
2.1	8
7.1	9	====== ======
2.1	10
8.1	11	====== 表3-2：ITIL 4基础级别认证考试考点表 ======
2.1	12
7.1	13	====== ======
2.1	14
7.1	15	\|(% style="width:280px" %)(((
	16	====== 学习内容 ======
	17	)))\|(% style="width:619px" %)(((
	18	====== 考核点 ======
	19	)))\|(% style="width:98px" %)(((
	20	====== 难度级别 ======
	21	)))\|(% style="width:80px" %)(((
	22	====== 考题数 ======
	23	)))
2.1	24	\|(% rowspan="3" style="width:280px" %)(((
7.1	25	====== ======
2.1	26
7.1	27	====== ======
2.1	28
7.1	29	====== ======
2.1	30
7.1	31	====== ======
2.1	32
7.1	33	====== ======
2.1	34
7.1	35	====== ======
2.1	36
7.1	37	====== 1.理解服务管理的关键概念 ======
4.1	38	)))\|(% style="width:619px" %)(((
7.1	39	====== 1.1 回忆和辨别以下定义： ======
2.1	40
7.1	41	====== a）服务 ======
2.1	42
7.1	43	====== b）功用 ======
2.1	44
7.1	45	====== c）功效 ======
3.1	46
7.1	47	====== d）客户 ======
3.1	48
7.1	49	====== e）用户 ======
3.1	50
7.1	51	====== f）服务管理 ======
3.1	52
7.1	53	====== g）发起人 ======
5.1	54	)))\|(% style="width:98px" %)(((
7.1	55	====== ======
2.1	56
7.1	57	====== BL1 ======
5.1	58	)))\|(% style="width:80px" %)(((
7.1	59	====== ======
2.1	60
7.1	61	====== 2 ======
2.1	62	)))
4.1	63	\|(% style="width:619px" %)(((
7.1	64	====== 1.2 描述利用服务创造价值的关键概念： ======
2.1	65
7.1	66	====== a）成本 ======
2.1	67
7.1	68	====== b）价值 ======
2.1	69
7.1	70	====== c）组织 ======
3.1	71
7.1	72	====== d）业务收益 ======
3.1	73
7.1	74	====== e）产出 ======
3.1	75
7.1	76	====== f）风险 ======
3.1	77
7.1	78	====== g）功用 ======
3.1	79
7.1	80	====== h）功效 ======
5.1	81	)))\|(% style="width:98px" %)(((
7.1	82	====== ======
2.1	83
7.1	84	====== ======
2.1	85
7.1	86	====== BL2 ======
5.1	87	)))\|(% style="width:80px" %)(((
7.1	88	====== ======
2.1	89
7.1	90	====== ======
2.1	91
7.1	92	====== 2 ======
2.1	93	)))
4.1	94	\|(% style="width:619px" %)(((
7.1	95	====== 1.3 描述服务关系的关键概念： ======
2.1	96
7.1	97	====== a）服务供应 ======
2.1	98
7.1	99	====== b）服务关系管理 ======
2.1	100
7.1	101	====== c）服务提供d）服务消费 ======
5.1	102	)))\|(% style="width:98px" %)(((
7.1	103	====== ======
2.1	104
7.1	105	====== BL2 ======
5.1	106	)))\|(% style="width:80px" %)(((
7.1	107	====== ======
2.1	108
7.1	109	====== 1 ======
2.1	110	)))
	111	\|(% rowspan="2" style="width:280px" %)(((
7.1	112	====== ======
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7.1	114	====== ======
2.1	115
7.1	116	====== ======
2.1	117
7.1	118	====== ======
2.1	119
7.1	120	====== 2.了解ITIL的指导原则如何帮助组织采用和适配服务管理 ======
	121	)))\|(% style="width:619px" %)(((
	122	====== 2.1 描述“指导原则”的本质、应用和相互作用 ======
	123	)))\|(% style="width:98px" %)(((
	124	====== BL2 ======
	125	)))\|(% style="width:80px" %)(((
	126	====== 1 ======
	127	)))
4.1	128	\|(% style="width:619px" %)(((
7.1	129	====== 2.2 解释指导原则的使用： ======
2.1	130
8.1	131	====== a）聚焦价值 ======
2.1	132
8.1	133	====== b）从你所处的地方开始 ======
2.1	134
8.1	135	====== c）基于反馈迭代推进 ======
2.1	136
7.1	137	====== d）协作和提升可视化程度 ======
2.1	138
8.1	139	====== e）通盘思考和工作 ======
2.1	140
8.1	141	====== f）保持简单实用 ======
2.1	142
7.1	143	====== g）优化与自动化 ======
5.1	144	)))\|(% style="width:98px" %)(((
7.1	145	====== ======
2.1	146
7.1	147	====== ======
2.1	148
7.1	149	====== ======
2.1	150
7.1	151	====== BL2 ======
5.1	152	)))\|(% style="width:80px" %)(((
7.1	153	====== ======
2.1	154
7.1	155	====== ======
2.1	156
7.1	157	====== ======
2.1	158
7.1	159	====== 5 ======
2.1	160	)))
	161
7.1	162	====== 续表 ======
2.1	163
7.1	164	====== ======
2.1	165
3.1	166	\|(% style="width:355px" %)(((
7.1	167	====== 学习内容 ======
	168	)))\|(% style="width:561px" %)(((
	169	====== 考核点 ======
	170	)))\|(% style="width:98px" %)(((
	171	====== 难度级别 ======
	172	)))\|(% style="width:63px" %)(((
	173	====== 考题数 ======
	174	)))
	175	\|(% style="width:355px" %)(((
	176	====== ======
2.1	177
7.1	178	====== ======
2.1	179
7.1	180	====== 3.理解服务管理的四个维度 ======
3.1	181	)))\|(% style="width:561px" %)(((
7.1	182	====== 3.1 描述服务管理的四个维度： a）组织和人员 ======
2.1	183
7.1	184	====== b）信息和技术 ======
2.1	185
7.1	186	====== c）合作伙伴和供应商d）价值流和流程 ======
2.1	187	)))\|(% style="width:98px" %)(((
7.1	188	====== ======
2.1	189
7.1	190	====== ======
2.1	191
7.1	192	====== BL2 ======
2.1	193	)))\|(% style="width:63px" %)(((
7.1	194	====== ======
2.1	195
7.1	196	====== ======
2.1	197
7.1	198	====== 2 ======
2.1	199	)))
3.1	200	\|(% style="width:355px" %)(((
7.1	201	====== ======
2.1	202
7.1	203	====== 4.了解ITIL服务价值系统的目的和组件 ======
3.1	204	)))\|(% style="width:561px" %)(((
7.1	205	====== ======
2.1	206
7.1	207	====== 4.1 描述ITIL服务价值系统 ======
2.1	208	)))\|(% style="width:98px" %)(((
7.1	209	====== ======
2.1	210
7.1	211	====== BL2 ======
2.1	212	)))\|(% style="width:63px" %)(((
7.1	213	====== ======
2.1	214
7.1	215	====== 1 ======
2.1	216	)))
3.1	217	\|(% style="width:355px" %)(((
7.1	218	====== ======
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7.1	222	====== ======
2.1	223
7.1	224	====== ======
2.1	225
7.1	226	====== ======
2.1	227
7.1	228	====== 5.了解服务价值链的活动，以及它们之间的相互关联。 ======
3.1	229	)))\|(% style="width:561px" %)(((
7.1	230	====== 1.描述服务价值链的相互关联特性及其如何支持价值流 ======
2.1	231
8.1	232	====== 2.描述每项价值链活动的目的 ======
2.1	233
7.1	234	====== a）计划 ======
2.1	235
8.1	236	====== b）改进 ======
2.1	237
8.1	238	====== c）契动 ======
2.1	239
7.1	240	====== d）设计和转换 ======
2.1	241
7.1	242	====== e）获取/构建 ======
2.1	243
7.1	244	====== f）交付和支持 ======
2.1	245
7.1	246	====== 注：每个价值链活动的输入输出不在考核范围 ======
2.1	247	)))\|(% style="width:98px" %)(((
7.1	248	====== ======
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7.1	250	====== ======
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2.1	253
7.1	254	====== ======
2.1	255
7.1	256	====== ======
2.1	257
7.1	258	====== BL2 BL2 ======
2.1	259	)))\|(% style="width:63px" %)(((
7.1	260	====== ======
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2.1	263
7.1	264	====== ======
2.1	265
7.1	266	====== ======
2.1	267
7.1	268	====== ======
2.1	269
7.1	270	====== 1 ======
2.1	271
7.1	272	====== 1 ======
2.1	273	)))
3.1	274	\|(% style="width:355px" %)(((
7.1	275	====== ======
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7.1	277	====== ======
2.1	278
7.1	279	====== ======
2.1	280
7.1	281	====== ======
2.1	282
7.1	283	====== ======
2.1	284
7.1	285	====== ======
2.1	286
7.1	287	====== ======
2.1	288
7.1	289	====== ======
2.1	290
7.1	291	====== 6.了解15个ITIL实践的目的和关键内容 ======
3.1	292	)))\|(% style="width:561px" %)(((
7.1	293	====== 6.1 考核以下ITIL实践的目的： ======
2.1	294
7.1	295	====== a）信息安全管理 ======
2.1	296
8.1	297	====== b）关系管理 ======
2.1	298
7.1	299	====== c）供应商管理 ======
2.1	300
8.1	301	====== d）IT资产管理 ======
2.1	302
7.1	303	====== e）监测和事态管理 ======
2.1	304
8.1	305	====== f）发布管理 ======
2.1	306
7.1	307	====== g）服务配置管理 ======
2.1	308
8.1	309	====== h）部署管理 ======
2.1	310
8.1	311	====== i）持续改进 ======
2.1	312
8.1	313	====== j）变更控制 ======
2.1	314
8.1	315	====== k）事件管理 ======
2.1	316
8.1	317	====== l）问题管理 ======
2.1	318
7.1	319	====== m）服务请求管理 ======
2.1	320
7.1	321	====== n）服务台 ======
2.1	322
7.1	323	====== o）服务级别管理 ======
2.1	324	)))\|(% style="width:98px" %)(((
7.1	325	====== ======
2.1	326
7.1	327	====== ======
2.1	328
7.1	329	====== ======
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7.1	339	====== ======
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7.1	341	====== ======
2.1	342
7.1	343	====== BL1 ======
2.1	344	)))\|(% style="width:63px" %)(((
7.1	345	====== ======
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7.1	349	====== ======
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7.1	359	====== ======
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7.1	361	====== ======
2.1	362
7.1	363	====== 5 ======
2.1	364	)))
	365
7.1	366	====== 续表 ======
2.1	367
7.1	368	====== ======
2.1	369
3.1	370	\|(% style="width:354px" %)(((
7.1	371	====== 学习内容 ======
	372	)))\|(% style="width:568px" %)(((
	373	====== 考核点 ======
	374	)))\|(% style="width:79px" %)(((
	375	====== 难度级别 ======
	376	)))\|(% style="width:76px" %)(((
	377	====== 考题数 ======
	378	)))
	379	\|(% style="width:354px" %)(((
	380	====== ======
2.1	381
7.1	382	====== ======
2.1	383
7.1	384	====== ======
2.1	385
7.1	386	====== ======
2.1	387
7.1	388	====== 6.了解15个ITIL实践的目的和关键内容 ======
3.1	389	)))\|(% style="width:568px" %)(((
7.1	390	====== 6.2 回忆和辨别以下ITIL术语的定义： ======
2.1	391
7.1	392	====== a）IT资产 ======
2.1	393
7.1	394	====== b）事态 ======
2.1	395
7.1	396	====== c）配置项 ======
2.1	397
7.1	398	====== d）变更 ======
2.1	399
7.1	400	====== e）事件 ======
2.1	401
7.1	402	====== f）问题 ======
2.1	403
7.1	404	====== g）已知错误 ======
2.1	405	)))\|(% style="width:79px" %)(((
7.1	406	====== ======
2.1	407
7.1	408	====== ======
2.1	409
7.1	410	====== ======
2.1	411
7.1	412	====== ======
2.1	413
7.1	414	====== BL1 ======
2.1	415	)))\|(% style="width:76px" %)(((
7.1	416	====== ======
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7.1	418	====== ======
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7.1	420	====== ======
2.1	421
7.1	422	====== ======
2.1	423
7.1	424	====== 2 ======
2.1	425	)))
3.1	426	\|(% style="width:354px" %)(((
7.1	427	====== ======
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7.1	429	====== ======
2.1	430
7.1	431	====== ======
2.1	432
7.1	433	====== ======
2.1	434
7.1	435	====== 7.理解7个ITIL实践 ======
3.1	436	)))\|(% style="width:568px" %)(((
8.1	437	====== 7.1 详细解释以下ITIL实践，不包括这些实践对服务价值链的支持方式： ======
2.1	438
8.1	439	====== a）持续改进，包括持续改进模式 ======
2.1	440
8.1	441	====== b）变更控制 ======
2.1	442
7.1	443	====== c）事件管理 ======
2.1	444
8.1	445	====== d）问题管理 ======
2.1	446
7.1	447	====== e）服务请求管理 ======
2.1	448
7.1	449	====== f）服务台 ======
2.1	450
7.1	451	====== g）服务级别管理 ======
2.1	452
7.1	453	====== 注：不考核ITIL实践对服务价值链的具体支持方式，目的是让培训讲师有更多的时间通过对这些实 ======
2.1	454
7.1	455	====== 践提供实际的指导，加深学员对这些实践的了解。 ======
2.1	456	)))\|(% style="width:79px" %)(((
7.1	457	====== ======
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7.1	459	====== ======
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7.1	461	====== ======
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2.1	464
7.1	465	====== ======
2.1	466
7.1	467	====== BL2 ======
2.1	468	)))\|(% style="width:76px" %)(((
7.1	469	====== ======
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7.1	477	====== ======
2.1	478
8.1	479	====== 1 ======
2.1	480	)))
	481
8.1	482	1.
7.1	483	11. (((
	484	====== 模拟试题一 ======
	485	)))
2.1	486
7.1	487	====== 略 ======
2.1	488
7.1	489	====== ======
2.1	490
7.1	491	1. (((
	492	====== ======
2.1	493
8.1	494	1.
7.1	495
	496	====== 模拟试题二 ======
	497	)))
	498
	499	====== 略 ======
8.1	500
	501
	502	[[返回：第3章 ITIL4认证考试大纲和模拟试题>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%B8%89%E7%AB%A0%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E5%A4%A7%E7%BA%B2%E5%92%8C%E6%A8%A1%E6%8B%9F%E8%AF%95%E9%A2%98/]] 本节阅读结束 [[继续阅读第4章 ITIL学习与实践FAQ >>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]

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