Version 48.1 by superadmin on 2026/02/21, 10:06
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1 [[ITIL 第5版的知识体系怎么读>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20%E7%AC%AC5%E7%89%88%E7%9A%84%E7%9F%A5%E8%AF%86%E4%BD%93%E7%B3%BB%E6%80%8E%E4%B9%88%E8%AF%BB/]]
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3 [[人与 AI 协作：ITIL 第5版谈人工智能，重点不在工具，而在治理与能力边界>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E4%BA%BA%E4%B8%8E%20AI%20%E5%8D%8F%E4%BD%9C%EF%BC%9AITIL%20%E7%AC%AC5%E7%89%88%E8%B0%88%E4%BA%BA%E5%B7%A5%E6%99%BA%E8%83%BD%EF%BC%8C%E9%87%8D%E7%82%B9%E4%B8%8D%E5%9C%A8%E5%B7%A5%E5%85%B7%EF%BC%8C%E8%80%8C%E5%9C%A8%E6%B2%BB%E7%90%86%E4%B8%8E%E8%83%BD%E5%8A%9B%E8%BE%B9%E7%95%8C/]]
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5 [[Design：以人为中心不是口号，ITIL v5如何把设计思维放进框架>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/Design%EF%BC%9A%E4%BB%A5%E4%BA%BA%E4%B8%BA%E4%B8%AD%E5%BF%83%E4%B8%8D%E6%98%AF%E5%8F%A3%E5%8F%B7%EF%BC%8CITIL%20v5%E5%A6%82%E4%BD%95%E6%8A%8A%E8%AE%BE%E8%AE%A1%E6%80%9D%E7%BB%B4%E6%94%BE%E8%BF%9B%E6%A1%86%E6%9E%B6%20/]]
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7 [[ITIL v5中价值系统五件套：指导原则、治理、价值链、实践、持续改进如何联动>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%E4%B8%AD%E4%BB%B7%E5%80%BC%E7%B3%BB%E7%BB%9F%E4%BA%94%E4%BB%B6%E5%A5%97%EF%BC%9A%E6%8C%87%E5%AF%BC%E5%8E%9F%E5%88%99%E3%80%81%E6%B2%BB%E7%90%86%E3%80%81%E4%BB%B7%E5%80%BC%E9%93%BE%E3%80%81%E5%AE%9E%E8%B7%B5%E3%80%81%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B%E5%A6%82%E4%BD%95%E8%81%94%E5%8A%A8/]]
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9 [[价值链模式：为什么 ITIL 第5版要告诉你“常见作模型长什么样”>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E4%BB%B7%E5%80%BC%E9%93%BE%E6%A8%A1%E5%BC%8F%EF%BC%9A%E4%B8%BA%E4%BB%80%E4%B9%88%20ITIL%20%E7%AC%AC5%E7%89%88%E8%A6%81%E5%91%8A%E8%AF%89%E4%BD%A0%E2%80%9C%E5%B8%B8%E8%A7%81%E6%93%8D%E4%BD%9C%E6%A8%A1%E5%9E%8B%E9%95%BF%E4%BB%80%E4%B9%88%E6%A0%B7%E2%80%9D/]]
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11 [[AI 治理：为什么 ITIL 第5版把 AI 治理单拎出来讲>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/AI%20%E6%B2%BB%E7%90%86%EF%BC%9A%E4%B8%BA%E4%BB%80%E4%B9%88%20ITIL%20%E7%AC%AC5%E7%89%88%E6%8A%8A%20AI%20%E6%B2%BB%E7%90%86%E5%8D%95%E6%8B%8E%E5%87%BA%E6%9D%A5%E8%AE%B2/]]
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13 [[ITIL v5：价值流映射怎么做——从一次端到端体验出发，画出第一张图>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A%E4%BB%B7%E5%80%BC%E6%B5%81%E6%98%A0%E5%B0%84%E6%80%8E%E4%B9%88%E5%81%9A%E2%80%94%E2%80%94%E4%BB%8E%E4%B8%80%E6%AC%A1%E7%AB%AF%E5%88%B0%E7%AB%AF%E4%BD%93%E9%AA%8C%E5%87%BA%E5%8F%91%EF%BC%8C%E7%94%BB%E5%87%BA%E7%AC%AC%E4%B8%80%E5%BC%A0%E5%9B%BE/]]
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15 [[ITIL v5证书共存窗口期：对个人和企业分别意味着什么>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%E8%AF%81%E4%B9%A6%E5%85%B1%E5%AD%98%E7%AA%97%E5%8F%A3%E6%9C%9F%EF%BC%9A%E5%AF%B9%E4%B8%AA%E4%BA%BA%E5%92%8C%E4%BC%81%E4%B8%9A%E5%88%86%E5%88%AB%E6%84%8F%E5%91%B3%E7%9D%80%E4%BB%80%E4%B9%88/]]
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17 [[ITIL v5：九个核心认证模块加一个AI扩展，ITIL 第5版怎么选课才不走弯路>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A%E4%B9%9D%E4%B8%AA%E6%A0%B8%E5%BF%83%E8%AE%A4%E8%AF%81%E6%A8%A1%E5%9D%97%E5%8A%A0%E4%B8%80%E4%B8%AAAI%E6%89%A9%E5%B1%95%EF%BC%8CITIL%20%E7%AC%AC5%E7%89%88%E6%80%8E%E4%B9%88%E9%80%89%E8%AF%BE%E6%89%8D%E4%B8%8D%E8%B5%B0%E5%BC%AF%E8%B7%AF/]]
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19 [[ITIL v5：6C AI能力模型先别背，用它做一次“AI用例体检”>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A6C%20AI%E8%83%BD%E5%8A%9B%E6%A8%A1%E5%9E%8B%E5%85%88%E5%88%AB%E8%83%8C%EF%BC%8C%E7%94%A8%E5%AE%83%E5%81%9A%E4%B8%80%E6%AC%A1%E2%80%9CAI%E7%94%A8%E4%BE%8B%E4%BD%93%E6%A3%80%E2%80%9D/]]
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21 [[ITIL v5：数据质量不是口号，AI时代逼着你重做数据治理>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A%E6%95%B0%E6%8D%AE%E8%B4%A8%E9%87%8F%E4%B8%8D%E6%98%AF%E5%8F%A3%E5%8F%B7%EF%BC%8CAI%E6%97%B6%E4%BB%A3%E9%80%BC%E7%9D%80%E4%BD%A0%E9%87%8D%E5%81%9A%E6%95%B0%E6%8D%AE%E6%B2%BB%E7%90%86/]]
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23 [[ITIL v5：Discover不是“收需求”，ITIL 第5版为什么把洞察放在第一步>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%20ITIL%20v5%EF%BC%9ADiscover%E4%B8%8D%E6%98%AF%E2%80%9C%E6%94%B6%E9%9C%80%E6%B1%82%E2%80%9D%EF%BC%8CITIL%20%E7%AC%AC5%E7%89%88%E4%B8%BA%E4%BB%80%E4%B9%88%E6%8A%8A%E6%B4%9E%E5%AF%9F%E6%94%BE%E5%9C%A8%E7%AC%AC%E4%B8%80%E6%AD%A5/]]
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25 [[ITIL v5核心突破：当“服务管理”遇见“产品思维”会发生什么>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%E6%A0%B8%E5%BF%83%E7%AA%81%E7%A0%B4%EF%BC%9A%E5%BD%93%E2%80%9C%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E2%80%9D%E9%81%87%E8%A7%81%E2%80%9C%E4%BA%A7%E5%93%81%E6%80%9D%E7%BB%B4%E2%80%9D%E4%BC%9A%E5%8F%91%E7%94%9F%E4%BB%80%E4%B9%88/]]
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27 [[ITIL v5认证体系全解析：九个模块背后的职业成长路径>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%E8%AE%A4%E8%AF%81%E4%BD%93%E7%B3%BB%E5%85%A8%E8%A7%A3%E6%9E%90%EF%BC%9A%E4%B9%9D%E4%B8%AA%E6%A8%A1%E5%9D%97%E8%83%8C%E5%90%8E%E7%9A%84%E8%81%8C%E4%B8%9A%E6%88%90%E9%95%BF%E8%B7%AF%E5%BE%84/]]
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29 [[ITIL v5组织维度新突破：为什么“安全文化”成了数字化管理的基石>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%E7%BB%84%E7%BB%87%E7%BB%B4%E5%BA%A6%E6%96%B0%E7%AA%81%E7%A0%B4%EF%BC%9A%E4%B8%BA%E4%BB%80%E4%B9%88%E2%80%9C%E5%AE%89%E5%85%A8%E6%96%87%E5%8C%96%E2%80%9D%E6%88%90%E4%BA%86%E6%95%B0%E5%AD%97%E5%8C%96%E7%AE%A1%E7%90%86%E7%9A%84%E5%9F%BA%E7%9F%B3/]]
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31 [[ITIL v5数据质量新要求：没有好数据，AI与自动化都是空谈>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%E6%95%B0%E6%8D%AE%E8%B4%A8%E9%87%8F%E6%96%B0%E8%A6%81%E6%B1%82%EF%BC%9A%E6%B2%A1%E6%9C%89%E5%A5%BD%E6%95%B0%E6%8D%AE%EF%BC%8CAI%E4%B8%8E%E8%87%AA%E5%8A%A8%E5%8C%96%E9%83%BD%E6%98%AF%E7%A9%BA%E8%B0%88/]]
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33 [[流程写得再漂亮也没用：ITIL v5 这次更像在教你把“体系”跑起来>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E6%B5%81%E7%A8%8B%E5%86%99%E5%BE%97%E5%86%8D%E6%BC%82%E4%BA%AE%E4%B9%9F%E6%B2%A1%E7%94%A8%EF%BC%9AITIL%20v5%20%E8%BF%99%E6%AC%A1%E6%9B%B4%E5%83%8F%E5%9C%A8%E6%95%99%E4%BD%A0%E6%8A%8A%E2%80%9C%E4%BD%93%E7%B3%BB%E2%80%9D%E8%B7%91%E8%B5%B7%E6%9D%A5/]]
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35 [[别急着全面推行：ITIL v5 真正落地，靠的不是一口气而是节奏感>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E5%88%AB%E6%80%A5%E7%9D%80%E5%85%A8%E9%9D%A2%E6%8E%A8%E8%A1%8C%EF%BC%9AITIL%20v5%20%E7%9C%9F%E6%AD%A3%E8%90%BD%E5%9C%B0%EF%BC%8C%E9%9D%A0%E7%9A%84%E4%B8%8D%E6%98%AF%E4%B8%80%E5%8F%A3%E6%B0%94%E8%80%8C%E6%98%AF%E8%8A%82%E5%A5%8F%E6%84%9F/]]
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37 [[服务目录别再像仓库清单：ITIL v5 这次更像在教你把“请求”做成一条顺路>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E6%9C%8D%E5%8A%A1%E7%9B%AE%E5%BD%95%E5%88%AB%E5%86%8D%E5%83%8F%E4%BB%93%E5%BA%93%E6%B8%85%E5%8D%95%EF%BC%9AITIL%20v5%20%E8%BF%99%E6%AC%A1%E6%9B%B4%E5%83%8F%E5%9C%A8%E6%95%99%E4%BD%A0%E6%8A%8A%E2%80%9C%E8%AF%B7%E6%B1%82%E2%80%9D%E5%81%9A%E6%88%90%E4%B8%80%E6%9D%A1%E9%A1%BA%E8%B7%AF/]]
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39 [[发布越来越快，用户却越来越烦：ITIL v5 其实是在提醒你把“部署”变成可控交付>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E5%8F%91%E5%B8%83%E8%B6%8A%E6%9D%A5%E8%B6%8A%E5%BF%AB%EF%BC%8C%E7%94%A8%E6%88%B7%E5%8D%B4%E8%B6%8A%E6%9D%A5%E8%B6%8A%E7%83%A6%EF%BC%9AITIL%20v5%20%E5%85%B6%E5%AE%9E%E6%98%AF%E5%9C%A8%E6%8F%90%E9%86%92%E4%BD%A0%E6%8A%8A%E2%80%9C%E9%83%A8%E7%BD%B2%E2%80%9D%E5%8F%98%E6%88%90%E5%8F%AF%E6%8E%A7%E4%BA%A4%E4%BB%98/]]
40
41 [[别把BRM当“传话筒”：ITIL v5 里关系管理的价值，是把误解成本降到最低>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E5%88%AB%E6%8A%8ABRM%E5%BD%93%E2%80%9C%E4%BC%A0%E8%AF%9D%E7%AD%92%E2%80%9D%EF%BC%9AITIL%20v5%20%E9%87%8C%E5%85%B3%E7%B3%BB%E7%AE%A1%E7%90%86%E7%9A%84%E4%BB%B7%E5%80%BC%EF%BC%8C%E6%98%AF%E6%8A%8A%E8%AF%AF%E8%A7%A3%E6%88%90%E6%9C%AC%E9%99%8D%E5%88%B0%E6%9C%80%E4%BD%8E/]]
42
43 [[安全别只当卡口：ITIL v5 在讲的，是让速度和风险之间有一条可执行的边界>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E5%AE%89%E5%85%A8%E5%88%AB%E5%8F%AA%E5%BD%93%E5%8D%A1%E5%8F%A3%EF%BC%9AITIL%20v5%20%E5%9C%A8%E8%AE%B2%E7%9A%84%EF%BC%8C%E6%98%AF%E8%AE%A9%E9%80%9F%E5%BA%A6%E5%92%8C%E9%A3%8E%E9%99%A9%E4%B9%8B%E9%97%B4%E6%9C%89%E4%B8%80%E6%9D%A1%E5%8F%AF%E6%89%A7%E8%A1%8C%E7%9A%84%E8%BE%B9%E7%95%8C/]]
44
45 (((
46 [[ITIL 第5版 为什么一定要引入“产品与服务生命周期”？别急着说它推翻了价值链>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20%E7%AC%AC5%E7%89%88%20%E4%B8%BA%E4%BB%80%E4%B9%88%E4%B8%80%E5%AE%9A%E8%A6%81%E5%BC%95%E5%85%A5%E2%80%9C%E4%BA%A7%E5%93%81%E4%B8%8E%E6%9C%8D%E5%8A%A1%E7%94%9F%E5%91%BD%E5%91%A8%E6%9C%9F%E2%80%9D%EF%BC%9F%E5%88%AB%E6%80%A5%E7%9D%80%E8%AF%B4%E5%AE%83%E6%8E%A8%E7%BF%BB%E4%BA%86%E4%BB%B7%E5%80%BC%E9%93%BE/]]
47 )))
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