ITIL 4官方核心著作
Wiki source code of ITIL 4 中文知识库
Version 140.1 by superadmin on 2024/04/13, 16:23
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| author | version | line-number | content |
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30.1 | 1 | (% class="box infomessage" id="H59826709ITIL8BA48BC13001ITIL57F98BAD6216ITIL80038BD597006C42FF0C5EFA8BAE53C252A07531300AITIL4670D52A17BA174068BA48BC180038BD563075357300B4E3B7F16-957F6CB380015E084EB263887684ITIL4Foundation8BA48BC157F98BAD8BFE7A0BFF0C53EF70B951FB4E8689E38BE660C5" %) |
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112.1 | 3 | 参加由《ITIL 4 服务管理认证考试指南》主编和官方评选“中国区优秀讲师”-长河老师亲授的ITIL 4 Foundation认证培训课程，点击**[[ITIL认证>>http://www.itilchina.cn/achotsao/vip_doc/13354653.html]]**了解详情 |
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30.1 | 4 | ))) |
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1.1 | 5 | |
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10.1 | 6 | 自 1999 年 ITIL v2 引入中国以来，国内 IT 组织经历了从隔岸观花到投身其中的思想和行动的转变过程。很多企业通过自我学习或在咨询和培训公司的指导下，成功落地了 ITIL 的部分或大部分流程和工具，并调整了原有的岗位职能以适用新的 IT 服务管理模式，不少组织还通过了 IT 服务管理国际标准 ISO20000 的认证。 |
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1.1 | 7 | |
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10.1 | 8 | 现在，ITIL 已经成为了 IT 服务管理业界事实上的“标准”，每一位 IT 服务管理人员要想高质量地交付 IT 服务，通过学习 ITIL 理论和实践知识并获取一张国际公认的 ITIL 基础级甚至专家级证书已成为标配。据不完全统计，中国已经拥有国际 ITIL 证书的人数超过 5 万人。尤其在 IT 服务管理职场上，ITIL 基础级证书成为了招聘 IT 运维管理人员的基础门槛。 |
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26.1 | 11 | 这里的所有资料都是免费的，你还可以在这里向广大ITIL爱好者们分享你的成功经验，让大家帮助大家，促进ITIL在国内更广泛的落地。 |
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10.1 | 12 | |
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24.1 | 13 | ~-~-~-~-~-~-~-~-- |
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23.1 | 14 | |
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110.1 | 15 | **您在访问本知识库的过程中若遇到任何问题，请联系管理员Karen，微信18027379316，服务热线：400-806-0230。** |
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49.1 | 16 | |
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71.1 | 18 | |
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68.1 | 20 | ==== **ITIL4中文知识库 - 主目录** ==== |
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50.1 | 21 | |
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70.1 | 23 | |
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102.1 | 24 | ===== [[**☝ ITIL 4官方核心著作系列：**>>https://www.itil4hub.cn/bin/view/ITIL%204%E4%B8%AD%E6%96%87%E7%9F%A5%E8%AF%86%E5%BA%93%E4%B8%BB%E7%9B%AE%E5%BD%95/ITIL%E5%AE%98%E6%96%B9%E6%A0%B8%E5%BF%83ITIL%204%E8%91%97%E4%BD%9C%E7%B3%BB%E5%88%97/]] ===== |
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114.1 | 27 | (% style="text-align:center" %) |
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116.1 | 28 | [[image:1712708175132-776.png||height="184" width="350"]] |
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68.1 | 29 | |
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52.1 | 32 | * ((( |
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139.1 | 33 | ====== **[[《ITIL 4 基础理论》- 必读>>url:https://www.itil4hub.cn/bin/view/1.1 %E5%9F%BA%E6%9C%AC%E6%93%8D%E4%BD%9C/]]** ====== |
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52.1 | 34 | ))) |
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139.1 | 36 | ====== **[[《创建、交付和支持》 CDS>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E5%88%9B%E5%BB%BA%E3%80%81%E4%BA%A4%E4%BB%98%E5%92%8C%E6%94%AF%E6%8C%81%E3%80%8B CDS/]]** ====== |
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52.1 | 37 | ))) |
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139.1 | 39 | ====== **[[《驱动利益相关者价值》DSV>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E9%A9%B1%E5%8A%A8%E5%88%A9%E7%9B%8A%E7%9B%B8%E5%85%B3%E8%80%85%E4%BB%B7%E5%80%BC%E3%80%8BDSV/]]** ====== |
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52.1 | 40 | ))) |
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139.1 | 42 | ====== **[[《高速IT》HVIT>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E9%AB%98%E9%80%9FIT%E3%80%8BHVIT/]]** ====== |
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52.1 | 43 | ))) |
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139.1 | 45 | ====== **[[《指导、计划和改进》DPI>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E6%8C%87%E5%AF%BC%E3%80%81%E8%AE%A1%E5%88%92%E5%92%8C%E6%94%B9%E8%BF%9B%E3%80%8BDPI/]]** ====== |
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52.1 | 46 | ))) |
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139.1 | 48 | ====== **[[《数字化和IT战略》DITS>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E5%92%8CIT%E6%88%98%E7%95%A5%E3%80%8BDITS/]]** ====== |
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52.1 | 49 | ))) |
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139.1 | 51 | ====== **[[ ITIL 4通用管理实践>>url:https://www.itil4hub.cn/bin/view/%E9%80%9A%E7%94%A8%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%EF%BC%88%E6%B1%87%E6%80%BB14%E4%B8%AA%EF%BC%89/]]** ====== |
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52.1 | 52 | ))) |
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139.1 | 54 | ====== **[[ ITIL 4服务管理实践>>url:https://www.itil4hub.cn/bin/view/%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E6%B1%87%E6%80%BB%EF%BC%8817%E4%B8%AA%EF%BC%89/]]** ====== |
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52.1 | 55 | ))) |
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139.1 | 57 | ====== **[[ ITIL 4技术管理实践>>url:https://www.itil4hub.cn/bin/view/%E6%8A%80%E6%9C%AF%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E6%B1%87%E6%80%BB%EF%BC%883%E4%B8%AA%EF%BC%89/]]** ====== |
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138.1 | 58 | ))) |
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70.1 | 61 | |
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138.1 | 62 | * ((( |
| 63 | ====== ====== | ||
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| 65 | ====== [[**☝ 国内权威ITIL 4培训教材：《ITIL4 服务管理认证考试指南》**>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/]] ====== | ||
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52.1 | 66 | ))) |
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50.1 | 67 | |
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117.1 | 68 | (% style="text-align:center" %) |
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137.1 | 69 | [[image:微信截图_20240411114924.png||alt="ITIL" height="296" width="250"]] |
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117.1 | 70 | |
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52.1 | 73 | * ((( |
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140.1 | 74 | ====== **[[前言>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E5%89%8D%E8%A8%80/]]** ====== |
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| 76 | ====== ====== | ||
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92.1 | 77 | ))) |
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140.1 | 79 | ====== **[[主编序>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E4%B8%BB%E7%BC%96%E5%BA%8F/]]** ====== |
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92.1 | 81 | * ((( |
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140.1 | 82 | ====== **[[第1章 ITIL 4学习和实践导读>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/]]** ====== |
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52.1 | 83 | ))) |
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140.1 | 85 | ====== **[[第2章 ITIL 4 核心学习内容>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/]]** ====== |
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52.1 | 86 | ))) |
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140.1 | 88 | ====== **[[第3章 ITIL 4认证考试大纲和习题>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%B8%89%E7%AB%A0%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E5%A4%A7%E7%BA%B2%E5%92%8C%E6%A8%A1%E6%8B%9F%E8%AF%95%E9%A2%98/]]** ====== |
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52.1 | 89 | ))) |
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140.1 | 91 | ====== **[[第4章 ITIL 4学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]]** ====== |
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52.1 | 92 | ))) |
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140.1 | 93 | ))) |
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52.1 | 94 | |
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54.1 | 95 | === === |
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50.1 | 96 | |
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56.1 | 97 | |
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70.1 | 98 | |
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71.1 | 99 | |
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103.1 | 100 | ===== [[**☝ ITIL 4认证考试资料集（题库）**>>https://www.itil4hub.cn/bin/view/ITIL%204%E4%B8%AD%E6%96%87%E7%9F%A5%E8%AF%86%E5%BA%93%E4%B8%BB%E7%9B%AE%E5%BD%95/%E2%98%9D%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99%E9%9B%86%EF%BC%88%E9%A2%98%E5%BA%93%EF%BC%89/]] ===== |
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130.1 | 103 | (% style="text-align:center" %) |
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67.1 | 107 | * ((( |
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100.1 | 108 | ====== ITIL 4 Foundation模拟试题 ====== |
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67.1 | 109 | ))) |
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100.1 | 111 | ====== ITIL 4 Foundation考试技巧 ====== |
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67.1 | 112 | ))) |
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100.1 | 114 | ====== ITIL 4 Foundation（初级）认证 ====== |
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67.1 | 115 | ))) |
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100.1 | 117 | ====== ITIL 4中级-实践经理（PM）认证 ====== |
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67.1 | 118 | ))) |
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100.1 | 120 | ====== ITIL 4中级-战略领导者（SL）认证 ====== |
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67.1 | 121 | ))) |
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100.1 | 123 | ====== ITIL 4中级-管理专家（MP）认证 ====== |
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67.1 | 124 | ))) |
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100.1 | 126 | ====== ITIL 4大师级-ITIL Master认证 ====== |
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79.1 | 127 | ))) |
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100.1 | 129 | ====== 长河ITIL流程沙盘实战训练营 ====== |
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67.1 | 134 | ))) |
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105.1 | 136 | ===== [[**☝ ITIL流程实践（流程设计方案）**>>https://www.itil4hub.cn/bin/view/ITIL%204%E4%B8%AD%E6%96%87%E7%9F%A5%E8%AF%86%E5%BA%93%E4%B8%BB%E7%9B%AE%E5%BD%95/%E2%98%9D%20ITIL%E6%B5%81%E7%A8%8B%E5%AE%9E%E8%B7%B5%EF%BC%88%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%EF%BC%89/]] ===== |
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52.1 | 144 | * ((( |
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101.1 | 145 | ====== ITIL 实施项目资料 ====== |
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52.1 | 146 | ))) |
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101.1 | 148 | ====== ITIL 实践案例集 ====== |
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54.1 | 149 | |
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67.1 | 150 | ====== ====== |
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52.1 | 155 | ))) |
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104.1 | 157 | ===== [[**☝ IT服务管理学习/实践（视频）**>>https://www.itil4hub.cn/bin/view/ITIL%204%E4%B8%AD%E6%96%87%E7%9F%A5%E8%AF%86%E5%BA%93%E4%B8%BB%E7%9B%AE%E5%BD%95/%E2%98%9D%20IT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E5%AD%A6%E4%B9%A0%2F%E5%AE%9E%E8%B7%B5%EF%BC%88%E8%A7%86%E9%A2%91%EF%BC%89/]] ===== |
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52.1 | 168 | * ((( |
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100.1 | 169 | ====== ITIL学习与实践专题讲座视频 ====== |
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52.1 | 170 | ))) |
| 171 | * ((( | ||
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100.1 | 172 | ====== ITSM与iTop专题讲座视频 ====== |
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52.1 | 173 | ))) |
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100.1 | 175 | ====== ITSS学习与实践专题讲座视频 ====== |
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52.1 | 176 | ))) |
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100.1 | 178 | ====== DevOps数字化转型专题视频 ====== |
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52.1 | 179 | ))) |
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100.1 | 181 | ====== 信息安全专题讲座视频 ====== |
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52.1 | 182 | ))) |
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100.1 | 184 | ====== 项目管理专题讲座视频 ====== |
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52.1 | 185 | ))) |
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100.1 | 189 | ====== 服务管理综合技能专题视频 ====== |
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97.1 | 196 | ===== **[[☝ 加入 ITIL先锋论坛 社区>>https://www.itil4hub.cn/bin/view/%E2%98%9D%20%E5%8F%82%E5%8A%A0ITIL%E5%85%88%E9%94%8B%E8%AE%BA%E5%9D%9B%E7%A4%BE%E5%8C%BA%E4%BA%A4%E6%B5%81/]]** ===== |
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83.1 | 207 | {{info}} |
| 208 | ITIL 4中文知识库由ITIL先锋论坛主办。ITIL先锋论坛是国内最大的IT服务管理专业社区，自2010年底成立以来始终致力于以ITIL为代表的信息科学管理方法论在国内的推广与落地，目前已发展5万多名论坛会员、2万多名微博和微信粉丝、6万多篇文章，以及1万多份可供下载的学习和实践资料。ITIL先锋论坛在各位版主及广大网友的共同努力下，将继续为初学者提供入门的引领，为实践者提供落地的支撑，为IT服务管理业界提供沟通交流的平台。 | ||
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