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16 16  **您在访问本知识库的过程中若遇到任何问题，请联系管理员Karen，微信18027379316。**
17 17  
18 18  
19 -=== **ITIL4中文知识库-主目录** ===
19 += **ITIL4中文知识库-主目录** =
20 20  
21 21  
22 -==== **☝ ITIL 4官方核心著作系列：** ====
22 +== **☝ ITIL 4官方核心著作系列：** ==
23 23  
24 24  * (((
25 -===== [[① 《ITIL 4 基础理论》- 必读>>url:https://www.itil4hub.cn/bin/view/1.1%20%E5%9F%BA%E6%9C%AC%E6%93%8D%E4%BD%9C/]] =====
25 +=== [[① 《ITIL 4 基础理论》- 必读>>url:https://www.itil4hub.cn/bin/view/1.1%20%E5%9F%BA%E6%9C%AC%E6%93%8D%E4%BD%9C/]] ===
26 26  )))
27 27  * (((
28 -===== [[② 《创建、交付和支持》 CDS>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E5%88%9B%E5%BB%BA%E3%80%81%E4%BA%A4%E4%BB%98%E5%92%8C%E6%94%AF%E6%8C%81%E3%80%8B%20CDS/]] =====
28 +=== [[② 《创建、交付和支持》 CDS>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E5%88%9B%E5%BB%BA%E3%80%81%E4%BA%A4%E4%BB%98%E5%92%8C%E6%94%AF%E6%8C%81%E3%80%8B%20CDS/]] ===
29 29  )))
30 30  * (((
31 -===== [[③ 《驱动利益相关者价值》DSV>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E9%A9%B1%E5%8A%A8%E5%88%A9%E7%9B%8A%E7%9B%B8%E5%85%B3%E8%80%85%E4%BB%B7%E5%80%BC%E3%80%8BDSV/]] =====
31 +=== [[③ 《驱动利益相关者价值》DSV>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E9%A9%B1%E5%8A%A8%E5%88%A9%E7%9B%8A%E7%9B%B8%E5%85%B3%E8%80%85%E4%BB%B7%E5%80%BC%E3%80%8BDSV/]] ===
32 32  )))
33 33  * (((
34 -===== [[④ 《高速IT》HVIT>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E9%AB%98%E9%80%9FIT%E3%80%8BHVIT/]] =====
34 +=== [[④ 《高速IT》HVIT>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E9%AB%98%E9%80%9FIT%E3%80%8BHVIT/]] ===
35 35  )))
36 36  * (((
37 -===== [[⑤ 《指导、计划和改进》DPI>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E6%8C%87%E5%AF%BC%E3%80%81%E8%AE%A1%E5%88%92%E5%92%8C%E6%94%B9%E8%BF%9B%E3%80%8BDPI/]] =====
37 +=== [[⑤ 《指导、计划和改进》DPI>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E6%8C%87%E5%AF%BC%E3%80%81%E8%AE%A1%E5%88%92%E5%92%8C%E6%94%B9%E8%BF%9B%E3%80%8BDPI/]] ===
38 38  )))
39 39  * (((
40 -===== [[⑥ 《数字化和IT战略》DITS>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E5%92%8CIT%E6%88%98%E7%95%A5%E3%80%8BDITS/]] =====
40 +=== [[⑥ 《数字化和IT战略》DITS>>url:https://www.itil4hub.cn/bin/view/ITIL%204%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E5%92%8CIT%E6%88%98%E7%95%A5%E3%80%8BDITS/]] ===
41 41  )))
42 42  * (((
43 -===== ⑦  ITIL 4通用管理实践 =====
43 +=== ⑦  ITIL 4通用管理实践 ===
44 44  )))
45 45  * (((
46 -===== ⑧  ITIL 4服务管理实践 =====
46 +=== ⑧  ITIL 4服务管理实践 ===
47 47  )))
48 48  * (((
49 -===== ⑨  ITIL 4技术管理实践 =====
49 +=== ⑨  ITIL 4技术管理实践 ===
50 50  
51 51  
52 52  
53 53  )))
54 54  
55 -==== **☝ 国内权威ITIL 4培训教材：《ITIL4 服务管理认证考试指南》** ====
55 +== ☝ 国内权威ITIL 4培训教材：《ITIL4 服务管理认证考试指南》 ==
56 56  
57 57  * (((
58 -===== [[第1章 ITIL 4学习和实践导读>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/]] =====
58 +=== [[第1章 ITIL 4学习和实践导读>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/]] ===
59 59  )))
60 60  * (((
61 -===== [[第2章 ITIL 4 核心学习内容>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/]] =====
61 +=== [[第2章 ITIL 4 核心学习内容>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/]] ===
62 62  )))
63 63  * (((
64 -===== [[第3章 ITIL 4认证考试大纲和模拟试题>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%B8%89%E7%AB%A0%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E5%A4%A7%E7%BA%B2%E5%92%8C%E6%A8%A1%E6%8B%9F%E8%AF%95%E9%A2%98/]] =====
64 +=== [[第3章 ITIL 4认证考试大纲和模拟试题>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%B8%89%E7%AB%A0%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E5%A4%A7%E7%BA%B2%E5%92%8C%E6%A8%A1%E6%8B%9F%E8%AF%95%E9%A2%98/]] ===
65 65  )))
66 66  * (((
67 -===== [[第4章 ITIL 4学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] =====
67 +=== [[第4章 ITIL 4学习与实践FAQ>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] ===
68 68  )))
69 69  
70 +(% class="wikigeneratedid" %)
70 70  === ===
71 71  
73 +(% class="wikigeneratedid" %)
74 +== ☝ ITIL 4认证考试资料集（习题） ==
72 72  
73 -==== **☝ ITIL 4认证考试资料集（习题）** ====
74 -
75 75  * (((
76 -===== [[ITIL 4 Foundation考点汇总>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20Foundation%E8%80%83%E7%82%B9%E6%B1%87%E6%80%BB/]] =====
77 +=== [[ITIL 4 Foundation考点汇总>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20Foundation%E8%80%83%E7%82%B9%E6%B1%87%E6%80%BB/]] ===
77 77  
78 -===== [[ITIL 4 Foundation考试须知>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20Foundation%E8%80%83%E8%AF%95%E9%A1%BB%E7%9F%A5/]] =====
79 +=== [[ITIL 4 Foundation考试须知>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%20Foundation%E8%80%83%E8%AF%95%E9%A1%BB%E7%9F%A5/]] ===
79 79  
80 -===== [[ITIL 4基础级别认证考试模拟试卷（一）>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%E5%9F%BA%E7%A1%80%E7%BA%A7%E5%88%AB%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%A8%A1%E6%8B%9F%E8%AF%95%E5%8D%B7%EF%BC%88%E4%B8%80%EF%BC%89/]] =====
81 +=== [[ITIL 4基础级别认证考试模拟试卷（一）>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%E5%9F%BA%E7%A1%80%E7%BA%A7%E5%88%AB%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%A8%A1%E6%8B%9F%E8%AF%95%E5%8D%B7%EF%BC%88%E4%B8%80%EF%BC%89/]] ===
81 81  
82 -===== [[ITIL 4基础级别认证考试模拟试卷（三）>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL/]] =====
83 +=== [[ITIL 4基础级别认证考试模拟试卷（三）>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL/]] ===
83 83  
84 -===== [[ITIL 4基础级别认证考试模拟试卷（二）>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%E5%9F%BA%E7%A1%80%E7%BA%A7%E5%88%AB%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%A8%A1%E6%8B%9F%E8%AF%95%E5%8D%B7%EF%BC%88%E4%BA%8C%EF%BC%89/]] =====
85 +=== [[ITIL 4基础级别认证考试模拟试卷（二）>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%204%E5%9F%BA%E7%A1%80%E7%BA%A7%E5%88%AB%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%A8%A1%E6%8B%9F%E8%AF%95%E5%8D%B7%EF%BC%88%E4%BA%8C%EF%BC%89/]] ===
85 85  
86 -===== [[ITIL Master认证详细指南>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%20Master%E8%AE%A4%E8%AF%81%E8%AF%A6%E7%BB%86%E6%8C%87%E5%8D%97/]] =====
87 +=== [[ITIL Master认证详细指南>>url:https://www.itil4hub.cn/bin/view/ITIL4%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99/ITIL%20Master%E8%AE%A4%E8%AF%81%E8%AF%A6%E7%BB%86%E6%8C%87%E5%8D%97/]] ===
87 87  
88 88  
89 89  
90 90  )))
91 91  
92 -==== **☝ ITIL流程实践（流程设计方案）** ====
93 +== ☝ ITIL流程实践（流程设计方案） ==
93 93  
94 94  * (((
95 -===== [[①  ITIL实施项目资料>>url:https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/]] =====
96 +=== [[①  ITIL实施项目资料>>url:https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/ITIL%E5%AE%9E%E6%96%BD%E9%A1%B9%E7%9B%AE%E8%B5%84%E6%96%99/]] ===
96 96  )))
97 97  * (((
98 -===== [[②  ITIL实践案例集>>url:https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] =====
99 +=== [[②  ITIL实践案例集>>url:https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/]] ===
99 99  
100 100  
101 101  
102 102  )))
103 103  
104 -==== **☝ IT服务管理学习/实践（视频）** ====
105 +== ☝ IT服务管理学习/实践（视频） ==
105 105  
106 106  * (((
107 -===== [[①  ITIL学习与实践专题讲座视频>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/]] =====
108 +=== [[①  ITIL学习与实践专题讲座视频>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/]] ===
108 108  )))
109 109  * (((
110 -===== [[②  ITSM与iTop专题讲座视频>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/2%20%20ITSM%E4%B8%8E%E5%BC%80%E6%BA%90iTop%E4%B8%93%E9%A2%98%E7%9B%B4%E6%92%AD%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/]] =====
111 +=== [[②  ITSM与iTop专题讲座视频>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/2%20%20ITSM%E4%B8%8E%E5%BC%80%E6%BA%90iTop%E4%B8%93%E9%A2%98%E7%9B%B4%E6%92%AD%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/]] ===
111 111  )))
112 112  * (((
113 -===== [[③  ITSS学习与实践专题讲座视频>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/]] =====
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114 114  )))
115 115  * (((
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117 117  )))
118 118  * (((
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120 120  )))
121 121  * (((
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123 123  )))
124 124  * (((
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126 126  
127 127  
128 128  
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