Last modified by superadmin on 2025/04/14, 18:33
From version < 2.1 >
edited by leeb chi
on 2020/05/13, 02:45
To version < 139.1 >
edited by superadmin
on 2024/04/13, 16:19
< >
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1 -ITIL4
1 +ITIL 4 中文知识库
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1 -XWiki.chileeb
1 +XWiki.superadmin
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1 -{{box cssClass="floatinginfobox"}}
2 -{{velocity}}
3 -{{html clean="false"}}
4 -## Chrome's XSS Auditor blocks the preview action if:
5 -## * the submitted content has an iframe with an external URL
6 -## * the preview action displays the submitted iframe
7 -## The workaround is to make sure the submitted content (the macro markers) don't match the preview HTML.
8 -## See XWIKI-14818: Preview triggers ERR_BLOCKED_BY_XSS_AUDITOR in Chrome
9 -#set ($iframe = 'iframe')
10 -<$iframe src="https://www.youtube.com/embed/9QTWrZ7OfzI" title="YouTube video of XWiki" role="presentation" allowfullscreen></$iframe>
11 -{{/html}}
12 -{{/velocity}}
13 -{{/box}}
1 +(% class="box infomessage" id="H59826709ITIL8BA48BC13001ITIL57F98BAD6216ITIL80038BD597006C42FF0C5EFA8BAE53C252A07531300AITIL4670D52A17BA174068BA48BC180038BD563075357300B4E3B7F16-957F6CB380015E084EB263887684ITIL4Foundation8BA48BC157F98BAD8BFE7A0BFF0C53EF70B951FB4E8689E38BE660C5" %)
2 +(((
3 +参加由《ITIL 4 服务管理认证考试指南》主编和官方评选“中国区优秀讲师”-长河老师亲授的ITIL 4 Foundation认证培训课程，点击**[[ITIL认证>>http://www.itilchina.cn/achotsao/vip_doc/13354653.html]]**了解详情
4 +)))
14 14  
15 -= Welcome to your wiki =
6 +自 1999 年 ITIL v2 引入中国以来，国内 IT 组织经历了从隔岸观花到投身其中的思想和行动的转变过程。很多企业通过自我学习或在咨询和培训公司的指导下，成功落地了 ITIL 的部分或大部分流程和工具，并调整了原有的岗位职能以适用新的 IT 服务管理模式，不少组织还通过了 IT 服务管理国际标准 ISO20000 的认证。
16 16  
17 -XWiki is the best tool to organize your knowledge. A //wiki// is organized in a hierarchy of //pages//. You can create multiple wikis, each with its own set of pages.
8 +现在，ITIL 已经成为了 IT 服务管理业界事实上的“标准”，每一位 IT 服务管理人员要想高质量地交付 IT 服务，通过学习 ITIL 理论和实践知识并获取一张国际公认的 ITIL 基础级甚至专家级证书已成为标配。据不完全统计，中国已经拥有国际 ITIL 证书的人数超过 5 万人。尤其在 IT 服务管理职场上，ITIL 基础级证书成为了招聘 IT 运维管理人员的基础门槛。
18 18  
19 -XWiki can be used as a knowledge base (support, documentation, sales, etc.), for collaborative workspaces or even as a complete intranet.
20 20  
21 -= The basics =
11 +这里的所有资料都是免费的，你还可以在这里向广大ITIL爱好者们分享你的成功经验，让大家帮助大家，促进ITIL在国内更广泛的落地。 
22 22  
23 -To make the most out of your wiki, log-in and:
13 +~-~-~-~-~-~-~-~--
24 24  
25 -Use the {{velocity}}$services.icon.render('pencil'){{/velocity}} button above to //edit// this page and start customizing your wiki to your needs.
15 +**您在访问本知识库的过程中若遇到任何问题，请联系管理员Karen，微信18027379316，服务热线：400-806-0230。**
26 26  
27 -Use the {{velocity}}$services.icon.render('add'){{/velocity}} button above to //add// more pages to your wiki and create the //hierarchy// that best organizes your content.
28 28  
29 -Use the {{velocity}}$services.icon.render('home'){{/velocity}} breadcrumbs located above the title to //navigate// inside your pages. It's easy to get lost in a big wiki without them.
30 30  
31 -You can also use the [[Sandbox>>Sandbox.WebHome]] for more demo content and generally a place to experiment with your wiki's features.
32 32  
33 - {{box}}Learn more on how to use XWiki with the {{velocity}}[[Getting Started Guide>>http://www.xwiki.org/xwiki/bin/view/Documentation/UserGuide/GettingStarted/WebHome?version=$xwiki.version]]{{/velocity}}.{{/box}}
20 +==== **ITIL4中文知识库 - 主目录** ====
34 34  
35 -(% class="row" %)
22 +
23 +
24 +===== [[**☝ ITIL 4官方核心著作系列：**>>https://www.itil4hub.cn/bin/view/ITIL%204%E4%B8%AD%E6%96%87%E7%9F%A5%E8%AF%86%E5%BA%93%E4%B8%BB%E7%9B%AE%E5%BD%95/ITIL%E5%AE%98%E6%96%B9%E6%A0%B8%E5%BF%83ITIL%204%E8%91%97%E4%BD%9C%E7%B3%BB%E5%88%97/]] =====
25 +
26 +
27 +(% style="text-align:center" %)
28 +[[image:1712708175132-776.png||height="184" width="350"]]
29 +
30 +
31 +
32 +* (((
33 +====== **[[《ITIL 4 基础理论》- 必读>>url:https://www.itil4hub.cn/bin/view/1.1 %E5%9F%BA%E6%9C%AC%E6%93%8D%E4%BD%9C/]]** ======
34 +)))
35 +* (((
36 +====== **[[《创建、交付和支持》 CDS>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E5%88%9B%E5%BB%BA%E3%80%81%E4%BA%A4%E4%BB%98%E5%92%8C%E6%94%AF%E6%8C%81%E3%80%8B CDS/]]** ======
37 +)))
38 +* (((
39 +====== **[[《驱动利益相关者价值》DSV>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E9%A9%B1%E5%8A%A8%E5%88%A9%E7%9B%8A%E7%9B%B8%E5%85%B3%E8%80%85%E4%BB%B7%E5%80%BC%E3%80%8BDSV/]]** ======
40 +)))
41 +* (((
42 +====== **[[《高速IT》HVIT>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E9%AB%98%E9%80%9FIT%E3%80%8BHVIT/]]** ======
43 +)))
44 +* (((
45 +====== **[[《指导、计划和改进》DPI>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E6%8C%87%E5%AF%BC%E3%80%81%E8%AE%A1%E5%88%92%E5%92%8C%E6%94%B9%E8%BF%9B%E3%80%8BDPI/]]** ======
46 +)))
47 +* (((
48 +====== **[[《数字化和IT战略》DITS>>url:https://www.itil4hub.cn/bin/view/ITIL 4%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E5%92%8CIT%E6%88%98%E7%95%A5%E3%80%8BDITS/]]** ======
49 +)))
50 +* (((
51 +====== **[[  ITIL 4通用管理实践>>url:https://www.itil4hub.cn/bin/view/%E9%80%9A%E7%94%A8%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%EF%BC%88%E6%B1%87%E6%80%BB14%E4%B8%AA%EF%BC%89/]]** ======
52 +)))
53 +* (((
54 +====== **[[  ITIL 4服务管理实践>>url:https://www.itil4hub.cn/bin/view/%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E6%B1%87%E6%80%BB%EF%BC%8817%E4%B8%AA%EF%BC%89/]]** ======
55 +)))
56 +* (((
57 +====== **[[  ITIL 4技术管理实践>>url:https://www.itil4hub.cn/bin/view/%E6%8A%80%E6%9C%AF%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E6%B1%87%E6%80%BB%EF%BC%883%E4%B8%AA%EF%BC%89/]]** ======
58 +)))
59 +
60 +
61 +
62 +
63 +* (((
64 +====== ======
65 +
66 +====== [[**☝ 国内权威ITIL 4培训教材：《ITIL4 服务管理认证考试指南》**>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/]] ======
67 +)))
68 +
69 +(% style="text-align:center" %)
70 +[[image:微信截图_20240411114924.png||alt="ITIL" height="296" width="250"]]
71 +
72 +
73 +
74 +* (((
75 +====== 前言 ======
76 +)))
77 +* (((
78 +====== 主编序 ======
79 +)))
80 +* (((
81 +====== 第1章 ITIL 4学习和实践导读 ======
82 +)))
83 +* (((
84 +====== 第2章 ITIL 4 核心学习内容 ======
85 +)))
86 +* (((
87 +====== 第3章 ITIL 4认证考试大纲和习题 ======
88 +)))
89 +* (((
90 +====== 第4章 ITIL 4学习与实践FAQ ======
91 +)))
92 +
93 +=== ===
94 +
95 +
96 +
97 +
98 +===== [[**☝ ITIL 4认证考试资料集（题库）**>>https://www.itil4hub.cn/bin/view/ITIL%204%E4%B8%AD%E6%96%87%E7%9F%A5%E8%AF%86%E5%BA%93%E4%B8%BB%E7%9B%AE%E5%BD%95/%E2%98%9D%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E8%B5%84%E6%96%99%E9%9B%86%EF%BC%88%E9%A2%98%E5%BA%93%EF%BC%89/]] =====
99 +
100 +
101 +(% style="text-align:center" %)
102 +[[image:1712714384645-759.png||height="254" width="350"]]
103 +
104 +
105 +* (((
106 +====== ITIL 4 Foundation模拟试题 ======
107 +)))
108 +* (((
109 +====== ITIL 4 Foundation考试技巧 ======
110 +)))
111 +* (((
112 +====== ITIL 4 Foundation（初级）认证 ======
113 +)))
114 +* (((
115 +====== ITIL 4中级-实践经理（PM）认证 ======
116 +)))
117 +* (((
118 +====== ITIL 4中级-战略领导者（SL）认证 ======
119 +)))
120 +* (((
121 +====== ITIL 4中级-管理专家（MP）认证 ======
122 +)))
123 +* (((
124 +====== ITIL 4大师级-ITIL Master认证 ======
125 +)))
126 +* (((
127 +====== 长河ITIL流程沙盘实战训练营 ======
128 +
129 +
130 +
131 +
132 +)))
133 +
134 +===== [[**☝ ITIL流程实践（流程设计方案）**>>https://www.itil4hub.cn/bin/view/ITIL%204%E4%B8%AD%E6%96%87%E7%9F%A5%E8%AF%86%E5%BA%93%E4%B8%BB%E7%9B%AE%E5%BD%95/%E2%98%9D%20ITIL%E6%B5%81%E7%A8%8B%E5%AE%9E%E8%B7%B5%EF%BC%88%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E6%96%B9%E6%A1%88%EF%BC%89/]] =====
135 +
136 +
137 +(% style="text-align:center" %)
138 +[[image:图片1.jpg||height="281" width="350"]]
139 +
140 +
141 +
142 +* (((
143 +====== ITIL 实施项目资料 ======
144 +)))
145 +* (((
146 +====== ITIL 实践案例集 ======
147 +
148 +====== ======
149 +
150 +
151 +
152 +
153 +)))
154 +
155 +===== [[**☝ IT服务管理学习/实践（视频）**>>https://www.itil4hub.cn/bin/view/ITIL%204%E4%B8%AD%E6%96%87%E7%9F%A5%E8%AF%86%E5%BA%93%E4%B8%BB%E7%9B%AE%E5%BD%95/%E2%98%9D%20IT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E5%AD%A6%E4%B9%A0%2F%E5%AE%9E%E8%B7%B5%EF%BC%88%E8%A7%86%E9%A2%91%EF%BC%89/]] =====
156 +
36 36  (((
37 -(% class="col-xs-12 col-sm-6" %)
38 -(((
39 -= Extend your wiki =
158 +====== ======
40 40  
41 -To extend the power and functionalities of your wiki with the features that //you// need, head over to the {{velocity}}[[Extension Manager>>path:$xwiki.getURL($services.model.createDocumentReference('wiki', 'XWiki', 'XWikiPreferences'), 'admin', 'editor=globaladmin&section=XWiki.Extensions')]]{{/velocity}} where you can search for and install extensions.
42 42  
43 -To browse through the 900+ community contributed extensions available for XWiki, head over to the [[Extensions Repository>>http://extensions.xwiki.org]].
161 +(% style="text-align:center" %)
162 +[[image:1712711722578-844.png||height="203" width="350"]]
163 +
164 +
165 +
166 +* (((
167 +====== ITIL学习与实践专题讲座视频 ======
44 44  )))
169 +* (((
170 +====== ITSM与iTop专题讲座视频 ======
171 +)))
172 +* (((
173 +====== ITSS学习与实践专题讲座视频 ======
174 +)))
175 +* (((
176 +====== DevOps数字化转型专题视频 ======
177 +)))
178 +* (((
179 +====== 信息安全专题讲座视频 ======
180 +)))
181 +* (((
182 +====== 项目管理专题讲座视频 ======
183 +)))
45 45  
46 -(% class="col-xs-12 col-sm-6" %)
47 47  (((
48 -= Create your application =
186 +* (((
187 +====== 服务管理综合技能专题视频 ======
49 49  
50 -Go beyond the available extensions and define the //structure// of your data based on //your// needs, creating //your// own applications with [[App Within Minutes>>AppWithinMinutes]] (AWM).
51 51  
52 -AWM will take care of making it easy for you and your users to create and manage the data.
190 +
191 +
53 53  )))
193 +
194 +===== **[[☝ 加入 ITIL先锋论坛 社区>>https://www.itil4hub.cn/bin/view/%E2%98%9D%20%E5%8F%82%E5%8A%A0ITIL%E5%85%88%E9%94%8B%E8%AE%BA%E5%9D%9B%E7%A4%BE%E5%8C%BA%E4%BA%A4%E6%B5%81/]]** =====
195 +
196 +
197 +(% style="text-align:center" %)
198 +[[image:eb81edf3e7e815885d07f19e1730ff7.png||height="131" width="200"]]
54 54  )))
200 +)))
201 +
202 +(((
203 +
204 +
205 +{{info}}
206 +ITIL 4中文知识库由ITIL先锋论坛主办。ITIL先锋论坛是国内最大的IT服务管理专业社区，自2010年底成立以来始终致力于以ITIL为代表的信息科学管理方法论在国内的推广与落地，目前已发展5万多名论坛会员、2万多名微博和微信粉丝、6万多篇文章，以及1万多份可供下载的学习和实践资料。ITIL先锋论坛在各位版主及广大网友的共同努力下，将继续为初学者提供入门的引领，为实践者提供落地的支撑，为IT服务管理业界提供沟通交流的平台。
207 +{{/info}}
208 +
209 +
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214 +
215 +
216 +
217 +
218 +)))
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