Wiki源代码ITIL 实践案例集
Version 211.1 by superadmin on 2025/01/13, 16:27
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6 | ====== [[返回:ITIL流程实践(流程设计方案)>>https://itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/]] ====== | ||
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13 | ==== [[某银行ITIL实施案例>>url:https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/1%20%E6%9F%90%E9%93%B6%E8%A1%8CITIL%E5%AE%9E%E6%96%BD%E6%A1%88%E4%BE%8B/]] ==== | ||
14 | ))) | ||
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17 | ==== [[中国联通业务支撑运营ITSM平台实施案例分析>>url:https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%B8%AD%E5%9B%BD%E8%81%94%E9%80%9A%E4%B8%9A%E5%8A%A1%E6%94%AF%E6%92%91%E8%BF%90%E8%90%A5ITSM%E5%B9%B3%E5%8F%B0%E5%AE%9E%E6%96%BD%E6%A1%88%E4%BE%8B%E5%88%86%E6%9E%90/]] ==== | ||
18 | ))) | ||
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21 | ==== [[广州汽车集团公司ITIL工具实施案例>>url:https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%B9%BF%E5%B7%9E%E6%B1%BD%E8%BD%A6%E9%9B%86%E5%9B%A2%E5%85%AC%E5%8F%B8ITIL%E5%B7%A5%E5%85%B7%E5%AE%9E%E6%96%BD%E6%A1%88%E4%BE%8B/]] ==== | ||
22 | ))) | ||
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24 | ((( | ||
25 | ==== [[某大型航空公司ITSM系统实施案例分享>>url:https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E5%A4%A7%E5%9E%8B%E8%88%AA%E7%A9%BA%E5%85%AC%E5%8F%B8ITSM%E7%B3%BB%E7%BB%9F%E5%AE%9E%E6%96%BD%E6%A1%88%E4%BE%8B%E5%88%86%E4%BA%AB/]] ==== | ||
26 | |||
27 | ===== [[2023年度金融行业IT运维数据治理调研报告>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/2023%E5%B9%B4%E5%BA%A6%E9%87%91%E8%9E%8D%E8%A1%8C%E4%B8%9AIT%E8%BF%90%E7%BB%B4%E6%95%B0%E6%8D%AE%E6%B2%BB%E7%90%86%E8%B0%83%E7%A0%94%E6%8A%A5%E5%91%8A/]] ===== | ||
28 | |||
29 | ===== [[ITIL成熟度等级评估表(信息技术基础设施库运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/ITIL%E6%88%90%E7%86%9F%E5%BA%A6%E7%AD%89%E7%BA%A7%E8%AF%84%E4%BC%B0%E8%A1%A8%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E5%9F%BA%E7%A1%80%E8%AE%BE%E6%96%BD%E5%BA%93%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
30 | |||
31 | ===== [[制造业中小型企业数字化水平自测表 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%88%B6%E9%80%A0%E4%B8%9A%E4%B8%AD%E5%B0%8F%E5%9E%8B%E4%BC%81%E4%B8%9A%E6%95%B0%E5%AD%97%E5%8C%96%E6%B0%B4%E5%B9%B3%E8%87%AA%E6%B5%8B%E8%A1%A8%20%28IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
32 | |||
33 | ===== [[咱们聊聊这个IT服务管理的超级攻略(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%92%B1%E4%BB%AC%E8%81%8A%E8%81%8A%E8%BF%99%E4%B8%AAIT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E8%B6%85%E7%BA%A7%E6%94%BB%E7%95%A5%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
34 | |||
35 | ===== [[超级实用的IT运维项目月度服务报告模板(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E8%B6%85%E7%BA%A7%E5%AE%9E%E7%94%A8%E7%9A%84IT%E8%BF%90%E7%BB%B4%E9%A1%B9%E7%9B%AE%E6%9C%88%E5%BA%A6%E6%9C%8D%E5%8A%A1%E6%8A%A5%E5%91%8A%E6%A8%A1%E6%9D%BF%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
36 | |||
37 | ===== [[构建高速ITIL关键驱动因素的实施策略白皮书(信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9E%84%E5%BB%BA%E9%AB%98%E9%80%9FITIL%E5%85%B3%E9%94%AE%E9%A9%B1%E5%8A%A8%E5%9B%A0%E7%B4%A0%E7%9A%84%E5%AE%9E%E6%96%BD%E7%AD%96%E7%95%A5%E7%99%BD%E7%9A%AE%E4%B9%A6%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
38 | |||
39 | ===== [[流程化基础技能:高效能教练在IT运维管理中的应用>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%B5%81%E7%A8%8B%E5%8C%96%E5%9F%BA%E7%A1%80%E6%8A%80%E8%83%BD%EF%BC%9A%E9%AB%98%E6%95%88%E8%83%BD%E6%95%99%E7%BB%83%E5%9C%A8IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E4%B8%AD%E7%9A%84%E5%BA%94%E7%94%A8/]] ===== | ||
40 | |||
41 | ===== [[中国信息技术基础架构运维市场研究报告(正本)(信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%B8%AD%E5%9B%BD%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E5%9F%BA%E7%A1%80%E6%9E%B6%E6%9E%84%E8%BF%90%E7%BB%B4%E5%B8%82%E5%9C%BA%E7%A0%94%E7%A9%B6%E6%8A%A5%E5%91%8A%EF%BC%88%E6%AD%A3%E6%9C%AC%EF%BC%89%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
42 | |||
43 | ===== [[中国IT智能运维领域市场权威分析综述(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%B8%AD%E5%9B%BDIT%E6%99%BA%E8%83%BD%E8%BF%90%E7%BB%B4%E9%A2%86%E5%9F%9F%E5%B8%82%E5%9C%BA%E6%9D%83%E5%A8%81%E5%88%86%E6%9E%90%E7%BB%BC%E8%BF%B0%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
44 | |||
45 | ===== [[中国IT市场数字化转型方法论白皮书(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%B8%AD%E5%9B%BDIT%E5%B8%82%E5%9C%BA%E6%95%B0%E5%AD%97%E5%8C%96%E8%BD%AC%E5%9E%8B%E6%96%B9%E6%B3%95%E8%AE%BA%E7%99%BD%E7%9A%AE%E4%B9%A6%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
46 | |||
47 | ===== [[中国智能运维市场发展研究报告(最新版)(信息技术运维管理领域)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%B8%AD%E5%9B%BD%E6%99%BA%E8%83%BD%E8%BF%90%E7%BB%B4%E5%B8%82%E5%9C%BA%E5%8F%91%E5%B1%95%E7%A0%94%E7%A9%B6%E6%8A%A5%E5%91%8A%EF%BC%88%E6%9C%80%E6%96%B0%E7%89%88%EF%BC%89%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E9%A2%86%E5%9F%9F%EF%BC%89/]] ===== | ||
48 | |||
49 | ===== [[关于重要IT系统变更及投产管理的实施细则(某金融机构)(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%85%B3%E4%BA%8E%E9%87%8D%E8%A6%81IT%E7%B3%BB%E7%BB%9F%E5%8F%98%E6%9B%B4%E5%8F%8A%E6%8A%95%E4%BA%A7%E7%AE%A1%E7%90%86%E7%9A%84%E5%AE%9E%E6%96%BD%E7%BB%86%E5%88%99%EF%BC%88%E6%9F%90%E9%87%91%E8%9E%8D%E6%9C%BA%E6%9E%84%EF%BC%89%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
50 | |||
51 | ===== [[IT运维管理领域中CMDB的完整实施案例研究>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E9%A2%86%E5%9F%9F%E4%B8%ADCMDB%E7%9A%84%E5%AE%8C%E6%95%B4%E5%AE%9E%E6%96%BD%E6%A1%88%E4%BE%8B%E7%A0%94%E7%A9%B6/]] ===== | ||
52 | |||
53 | ===== [[IT运维季度服务报告-XX年XX项目>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/IT%E8%BF%90%E7%BB%B4%E5%AD%A3%E5%BA%A6%E6%9C%8D%E5%8A%A1%E6%8A%A5%E5%91%8A-XX%E5%B9%B4XX%E9%A1%B9%E7%9B%AE/]] ===== | ||
54 | |||
55 | ===== [[IT运维年终工作总结报告(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/IT%E8%BF%90%E7%BB%B4%E5%B9%B4%E7%BB%88%E5%B7%A5%E4%BD%9C%E6%80%BB%E7%BB%93%E6%8A%A5%E5%91%8A%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
56 | |||
57 | ===== [[IT运维项目服务报告样本(季度报告)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/IT%E8%BF%90%E7%BB%B4%E9%A1%B9%E7%9B%AE%E6%9C%8D%E5%8A%A1%E6%8A%A5%E5%91%8A%E6%A0%B7%E6%9C%AC%EF%BC%88%E5%AD%A3%E5%BA%A6%E6%8A%A5%E5%91%8A%EF%BC%89/]] ===== | ||
58 | |||
59 | ===== [[国家电网公司信息系统建转运实施细则(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%9B%BD%E5%AE%B6%E7%94%B5%E7%BD%91%E5%85%AC%E5%8F%B8%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%BB%BA%E8%BD%AC%E8%BF%90%E5%AE%9E%E6%96%BD%E7%BB%86%E5%88%99%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
60 | |||
61 | ===== [[某公司信息技术运维服务报告模板(信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E5%85%AC%E5%8F%B8%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E6%8A%A5%E5%91%8A%E6%A8%A1%E6%9D%BF%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
62 | |||
63 | ===== [[某项目IT驻场运维服务方案(总体) (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E9%A1%B9%E7%9B%AEIT%E9%A9%BB%E5%9C%BA%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E6%96%B9%E6%A1%88%EF%BC%88%E6%80%BB%E4%BD%93%EF%BC%89%20%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
64 | ))) | ||
65 | |||
66 | ===== [[IT运维管理领域某运维项目应用运维能力模型研究>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E9%A2%86%E5%9F%9F%E6%9F%90%E8%BF%90%E7%BB%B4%E9%A1%B9%E7%9B%AE%E5%BA%94%E7%94%A8%E8%BF%90%E7%BB%B4%E8%83%BD%E5%8A%9B%E6%A8%A1%E5%9E%8B%E7%A0%94%E7%A9%B6/]] ===== | ||
67 | |||
68 | ===== [[信息系统建设转维护管理流程(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E5%BB%BA%E8%AE%BE%E8%BD%AC%E7%BB%B4%E6%8A%A4%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
69 | |||
70 | ===== [[探秘银行私有云:IT运维管理的行业报告>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%8E%A2%E7%A7%98%E9%93%B6%E8%A1%8C%E7%A7%81%E6%9C%89%E4%BA%91%EF%BC%9AIT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E7%9A%84%E8%A1%8C%E4%B8%9A%E6%8A%A5%E5%91%8A/]] ===== | ||
71 | |||
72 | ===== [[ITIL4专家级认证培训课程简介 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/ITIL4%E4%B8%93%E5%AE%B6%E7%BA%A7%E8%AE%A4%E8%AF%81%E5%9F%B9%E8%AE%AD%E8%AF%BE%E7%A8%8B%E7%AE%80%E4%BB%8B%20%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
73 | |||
74 | ===== [[信息技术部门实现数字化运营的策略探讨(信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E9%83%A8%E9%97%A8%E5%AE%9E%E7%8E%B0%E6%95%B0%E5%AD%97%E5%8C%96%E8%BF%90%E8%90%A5%E7%9A%84%E7%AD%96%E7%95%A5%E6%8E%A2%E8%AE%A8%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
75 | |||
76 | ===== [[IT运维流程设计与实施的挑战性分析(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/IT%E8%BF%90%E7%BB%B4%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E4%B8%8E%E5%AE%9E%E6%96%BD%E7%9A%84%E6%8C%91%E6%88%98%E6%80%A7%E5%88%86%E6%9E%90%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
77 | |||
78 | ===== [[从传统供应链向数字化产业链的转型(信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BB%8E%E4%BC%A0%E7%BB%9F%E4%BE%9B%E5%BA%94%E9%93%BE%E5%90%91%E6%95%B0%E5%AD%97%E5%8C%96%E4%BA%A7%E4%B8%9A%E9%93%BE%E7%9A%84%E8%BD%AC%E5%9E%8B%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
79 | |||
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81 | |||
82 | ===== [[企业数字化转型的端到端规划与实施研究(信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BC%81%E4%B8%9A%E6%95%B0%E5%AD%97%E5%8C%96%E8%BD%AC%E5%9E%8B%E7%9A%84%E7%AB%AF%E5%88%B0%E7%AB%AF%E8%A7%84%E5%88%92%E4%B8%8E%E5%AE%9E%E6%96%BD%E7%A0%94%E7%A9%B6%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
83 | |||
84 | ===== [[企业数字化转型新路径的探索:低代码平台解决方案(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BC%81%E4%B8%9A%E6%95%B0%E5%AD%97%E5%8C%96%E8%BD%AC%E5%9E%8B%E6%96%B0%E8%B7%AF%E5%BE%84%E7%9A%84%E6%8E%A2%E7%B4%A2%EF%BC%9A%E4%BD%8E%E4%BB%A3%E7%A0%81%E5%B9%B3%E5%8F%B0%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
85 | |||
86 | ===== [[绿色数据中心的实践案例研究(IT运维管理领域)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E7%BB%BF%E8%89%B2%E6%95%B0%E6%8D%AE%E4%B8%AD%E5%BF%83%E7%9A%84%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B%E7%A0%94%E7%A9%B6%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E9%A2%86%E5%9F%9F%EF%BC%89/]] ===== | ||
87 | |||
88 | ===== [[人工智能在IT运维管理中的大型模型技术应用>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BA%BA%E5%B7%A5%E6%99%BA%E8%83%BD%E5%9C%A8IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E4%B8%AD%E7%9A%84%E5%A4%A7%E5%9E%8B%E6%A8%A1%E5%9E%8B%E6%8A%80%E6%9C%AF%E5%BA%94%E7%94%A8/]] ===== | ||
89 | |||
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91 | |||
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93 | |||
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95 | |||
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97 | |||
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99 | |||
100 | ===== [[IBM的AI运维管理多维度能力构建策略(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/IBM%E7%9A%84AI%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E5%A4%9A%E7%BB%B4%E5%BA%A6%E8%83%BD%E5%8A%9B%E6%9E%84%E5%BB%BA%E7%AD%96%E7%95%A5%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
101 | |||
102 | ===== [[信息技术巡检详尽清单与工具构建(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E5%B7%A1%E6%A3%80%E8%AF%A6%E5%B0%BD%E6%B8%85%E5%8D%95%E4%B8%8E%E5%B7%A5%E5%85%B7%E6%9E%84%E5%BB%BA%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
103 | |||
104 | ===== [[构建数字化运营模式的IT基础架构(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9E%84%E5%BB%BA%E6%95%B0%E5%AD%97%E5%8C%96%E8%BF%90%E8%90%A5%E6%A8%A1%E5%BC%8F%E7%9A%84IT%E5%9F%BA%E7%A1%80%E6%9E%B6%E6%9E%84%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
105 | |||
106 | ===== [[信息技术系统安全运维服务技术方案(招标文件)(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E7%B3%BB%E7%BB%9F%E5%AE%89%E5%85%A8%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E6%8A%80%E6%9C%AF%E6%96%B9%E6%A1%88%EF%BC%88%E6%8B%9B%E6%A0%87%E6%96%87%E4%BB%B6%EF%BC%89%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
107 | |||
108 | ===== [[信息技术运维数据治理与人工智能运维支持系统(AIOPS)的交互式支撑能力架构 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E6%95%B0%E6%8D%AE%E6%B2%BB%E7%90%86%E4%B8%8E%E4%BA%BA%E5%B7%A5%E6%99%BA%E8%83%BD%E8%BF%90%E7%BB%B4%E6%94%AF%E6%8C%81%E7%B3%BB%E7%BB%9F(AIOPS)%E7%9A%84%E4%BA%A4%E4%BA%92%E5%BC%8F%E6%94%AF%E6%92%91%E8%83%BD%E5%8A%9B%E6%9E%B6%E6%9E%84%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
109 | |||
110 | ===== [[平台即服务(PaaS)与人工智能运维(AIOps)在数字化运营中的应用路径探讨(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%B9%B3%E5%8F%B0%E5%8D%B3%E6%9C%8D%E5%8A%A1%EF%BC%88PaaS%EF%BC%89%E4%B8%8E%E4%BA%BA%E5%B7%A5%E6%99%BA%E8%83%BD%E8%BF%90%E7%BB%B4%EF%BC%88AIOps%EF%BC%89%E5%9C%A8%E6%95%B0%E5%AD%97%E5%8C%96%E8%BF%90%E8%90%A5%E4%B8%AD%E7%9A%84%E5%BA%94%E7%94%A8%E8%B7%AF%E5%BE%84%E6%8E%A2%E8%AE%A8%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
111 | |||
112 | ===== [[分享超大规模IT系统运维稳定性保障的经验 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%88%86%E4%BA%AB%E8%B6%85%E5%A4%A7%E8%A7%84%E6%A8%A1IT%E7%B3%BB%E7%BB%9F%E8%BF%90%E7%BB%B4%E7%A8%B3%E5%AE%9A%E6%80%A7%E4%BF%9D%E9%9A%9C%E7%9A%84%E7%BB%8F%E9%AA%8C%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
113 | |||
114 | ===== [[华为云灾难恢复(DR)解决方案(核心内容) (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%8D%8E%E4%B8%BA%E4%BA%91%E7%81%BE%E9%9A%BE%E6%81%A2%E5%A4%8D%EF%BC%88DR%EF%BC%89%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88%EF%BC%88%E6%A0%B8%E5%BF%83%E5%86%85%E5%AE%B9%EF%BC%89%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
115 | |||
116 | ===== [[针对某信息技术运维外包项目的服务方案详述(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E9%92%88%E5%AF%B9%E6%9F%90%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E5%A4%96%E5%8C%85%E9%A1%B9%E7%9B%AE%E7%9A%84%E6%9C%8D%E5%8A%A1%E6%96%B9%E6%A1%88%E8%AF%A6%E8%BF%B0%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
117 | |||
118 | ===== [[电子政务系统数据容灾备份构建方案 (信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E7%94%B5%E5%AD%90%E6%94%BF%E5%8A%A1%E7%B3%BB%E7%BB%9F%E6%95%B0%E6%8D%AE%E5%AE%B9%E7%81%BE%E5%A4%87%E4%BB%BD%E6%9E%84%E5%BB%BA%E6%96%B9%E6%A1%88%20(%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
119 | |||
120 | ===== [[某金融公司基础设施IT运维管理体系的实践之旅 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E9%87%91%E8%9E%8D%E5%85%AC%E5%8F%B8%E5%9F%BA%E7%A1%80%E8%AE%BE%E6%96%BDIT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E4%BD%93%E7%B3%BB%E7%9A%84%E5%AE%9E%E8%B7%B5%E4%B9%8B%E6%97%85%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
121 | |||
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123 | |||
124 | ===== [[关于某校园网络构建及信息技术运维管理服务项目之投标文件(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%85%B3%E4%BA%8E%E6%9F%90%E6%A0%A1%E5%9B%AD%E7%BD%91%E7%BB%9C%E6%9E%84%E5%BB%BA%E5%8F%8A%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E6%9C%8D%E5%8A%A1%E9%A1%B9%E7%9B%AE%E4%B9%8B%E6%8A%95%E6%A0%87%E6%96%87%E4%BB%B6%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
125 | |||
126 | ===== [[某学校网络无线项目投标文件 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E5%AD%A6%E6%A0%A1%E7%BD%91%E7%BB%9C%E6%97%A0%E7%BA%BF%E9%A1%B9%E7%9B%AE%E6%8A%95%E6%A0%87%E6%96%87%E4%BB%B6%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
127 | |||
128 | ===== [[某医院信息技术运维采购与安装投标书技术章节 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E5%8C%BB%E9%99%A2%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E9%87%87%E8%B4%AD%E4%B8%8E%E5%AE%89%E8%A3%85%E6%8A%95%E6%A0%87%E4%B9%A6%E6%8A%80%E6%9C%AF%E7%AB%A0%E8%8A%82%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
129 | |||
130 | ===== [[在可观察性时代,如何有效利用运维大数据 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%9C%A8%E5%8F%AF%E8%A7%82%E5%AF%9F%E6%80%A7%E6%97%B6%E4%BB%A3%EF%BC%8C%E5%A6%82%E4%BD%95%E6%9C%89%E6%95%88%E5%88%A9%E7%94%A8%E8%BF%90%E7%BB%B4%E5%A4%A7%E6%95%B0%E6%8D%AE%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
131 | |||
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133 | |||
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137 | |||
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139 | |||
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141 | |||
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143 | |||
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145 | |||
146 | ===== [[迅速掌握ITIL4基础要点 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E8%BF%85%E9%80%9F%E6%8E%8C%E6%8F%A1ITIL4%E5%9F%BA%E7%A1%80%E8%A6%81%E7%82%B9%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
147 | |||
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149 | |||
150 | ===== [[COBIT标准最新版解析(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/COBIT%E6%A0%87%E5%87%86%E6%9C%80%E6%96%B0%E7%89%88%E8%A7%A3%E6%9E%90%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
151 | |||
152 | ===== [[COBIT框架概述与方法论(2019)(信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/COBIT%E6%A1%86%E6%9E%B6%E6%A6%82%E8%BF%B0%E4%B8%8E%E6%96%B9%E6%B3%95%E8%AE%BA%EF%BC%882019%EF%BC%89%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
153 | |||
154 | ===== [[COBIT框架治理及管理目标(2019版)(信息技术运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/COBIT%E6%A1%86%E6%9E%B6%E6%B2%BB%E7%90%86%E5%8F%8A%E7%AE%A1%E7%90%86%E7%9B%AE%E6%A0%87%EF%BC%882019%E7%89%88%EF%BC%89%EF%BC%88%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
155 | |||
156 | ===== [[COBIT设计指南:信息技术治理解决方案(2019年版)(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/COBIT%E8%AE%BE%E8%AE%A1%E6%8C%87%E5%8D%97%EF%BC%9A%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%B2%BB%E7%90%86%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88%EF%BC%882019%E5%B9%B4%E7%89%88%EF%BC%89%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
157 | |||
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159 | |||
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161 | |||
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163 | |||
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167 | |||
168 | ===== [[某机构信息技术资产运维管理操作规程(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E6%9C%BA%E6%9E%84%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%B5%84%E4%BA%A7%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E6%93%8D%E4%BD%9C%E8%A7%84%E7%A8%8B%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
169 | |||
170 | ===== [[某机构信息中心综合IT运维管理规范体系 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E6%9C%BA%E6%9E%84%E4%BF%A1%E6%81%AF%E4%B8%AD%E5%BF%83%E7%BB%BC%E5%90%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E8%A7%84%E8%8C%83%E4%BD%93%E7%B3%BB%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
171 | |||
172 | ===== [[信息技术咨询服务项目实施方法论(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E5%92%A8%E8%AF%A2%E6%9C%8D%E5%8A%A1%E9%A1%B9%E7%9B%AE%E5%AE%9E%E6%96%BD%E6%96%B9%E6%B3%95%E8%AE%BA%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
173 | |||
174 | ===== [[基于ITIL理念的IT服务管理转型(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%9F%BA%E4%BA%8EITIL%E7%90%86%E5%BF%B5%E7%9A%84IT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%BD%AC%E5%9E%8B%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
175 | |||
176 | ===== [[从传统信息技术运维向信息技术服务管理(ITSM)的转变(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BB%8E%E4%BC%A0%E7%BB%9F%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E5%90%91%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%EF%BC%88ITSM%EF%BC%89%E7%9A%84%E8%BD%AC%E5%8F%98%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
177 | |||
178 | ===== [[某企业ISO20000-2018信息技术服务管理完整指南(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E4%BC%81%E4%B8%9AISO20000-2018%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E5%AE%8C%E6%95%B4%E6%8C%87%E5%8D%97%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
179 | |||
180 | ===== [[关于某客户IT服务管理现状的调研评估分析报告(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%85%B3%E4%BA%8E%E6%9F%90%E5%AE%A2%E6%88%B7IT%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%8E%B0%E7%8A%B6%E7%9A%84%E8%B0%83%E7%A0%94%E8%AF%84%E4%BC%B0%E5%88%86%E6%9E%90%E6%8A%A5%E5%91%8A%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
181 | |||
182 | ===== [[某组织的信息技术运维管理事件处理流程(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E6%9F%90%E7%BB%84%E7%BB%87%E7%9A%84%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E4%BA%8B%E4%BB%B6%E5%A4%84%E7%90%86%E6%B5%81%E7%A8%8B%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
183 | |||
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185 | |||
186 | ===== [[软件资产治理标准操作程序(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E8%BD%AF%E4%BB%B6%E8%B5%84%E4%BA%A7%E6%B2%BB%E7%90%86%E6%A0%87%E5%87%86%E6%93%8D%E4%BD%9C%E7%A8%8B%E5%BA%8F%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
187 | |||
188 | ===== [[信息系统运维管理岗位职责与责任界定(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E7%B3%BB%E7%BB%9F%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E5%B2%97%E4%BD%8D%E8%81%8C%E8%B4%A3%E4%B8%8E%E8%B4%A3%E4%BB%BB%E7%95%8C%E5%AE%9A%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
189 | |||
190 | ===== [[云计算环境下IT运维服务的变革与绩效提升(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BA%91%E8%AE%A1%E7%AE%97%E7%8E%AF%E5%A2%83%E4%B8%8BIT%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E7%9A%84%E5%8F%98%E9%9D%A9%E4%B8%8E%E7%BB%A9%E6%95%88%E6%8F%90%E5%8D%87%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
191 | |||
192 | ===== [[人工智能运维服务(AIOPS)与信息技术运维服务管理实践(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BA%BA%E5%B7%A5%E6%99%BA%E8%83%BD%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%EF%BC%88AIOPS%EF%BC%89%E4%B8%8E%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
193 | |||
194 | ===== [[COBIT 2019 实施指南:信息技术治理解决方案 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/COBIT%202019%20%E5%AE%9E%E6%96%BD%E6%8C%87%E5%8D%97%EF%BC%9A%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%B2%BB%E7%90%86%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88%20%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
195 | |||
196 | ===== [[ITIL运维管理平台功能概述 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/ITIL%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E5%B9%B3%E5%8F%B0%E5%8A%9F%E8%83%BD%E6%A6%82%E8%BF%B0%20%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
197 | |||
198 | ===== [[运用ITIL理念构建高品质的IT运维服务 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E8%BF%90%E7%94%A8ITIL%E7%90%86%E5%BF%B5%E6%9E%84%E5%BB%BA%E9%AB%98%E5%93%81%E8%B4%A8%E7%9A%84IT%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%20%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
199 | |||
200 | ===== [[华为信息技术服务:用户满意度在信息技术服务协议中的管理 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%8D%8E%E4%B8%BA%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%EF%BC%9A%E7%94%A8%E6%88%B7%E6%BB%A1%E6%84%8F%E5%BA%A6%E5%9C%A8%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%E5%8D%8F%E8%AE%AE%E4%B8%AD%E7%9A%84%E7%AE%A1%E7%90%86%20%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
201 | |||
202 | ===== [[华为信息技术服务管理流程设计(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E5%8D%8E%E4%B8%BA%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%EF%BC%88IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%EF%BC%89/]] ===== | ||
203 | |||
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205 | |||
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207 | |||
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209 | |||
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211 | |||
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213 | |||
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215 | |||
216 | ===== [[信息技术服务管理实践经验交流 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E7%BB%8F%E9%AA%8C%E4%BA%A4%E6%B5%81%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
217 | |||
218 | ===== [[信息技术运维管理标准操作程序与工作指导书(IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E6%A0%87%E5%87%86%E6%93%8D%E4%BD%9C%E7%A8%8B%E5%BA%8F%E4%B8%8E%E5%B7%A5%E4%BD%9C%E6%8C%87%E5%AF%BC%E4%B9%A6(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
219 | |||
220 | ===== [[信息技术运维与信息技术服务管理 (IT运维管理)>>https://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/F%20ITIL%E5%AE%9E%E8%B7%B5%E6%A1%88%E4%BE%8B/%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E8%BF%90%E7%BB%B4%E4%B8%8E%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%20(IT%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86)/]] ===== | ||
221 | |||
222 | ===== 应用运维管理的持续交付实践 (IT运维管理) ===== | ||
223 | ))) | ||
224 | ))) | ||
225 | |||
226 | (% class="row" %) | ||
227 | ((( | ||
228 | (% class="col-xs-12 col-sm-4" %) | ||
229 | ((( | ||
230 | |||
231 | ))) | ||
232 | ))) |