Changes for page iTop门户用户指南

Last modified by superadmin on 2024/12/13, 15:38
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2 +
1 1  = 增强 客户门户 =
2 2  
3 -
4 4  **增强的**客户门户，在 iTop 2.3.0，被客户用来轻松创建和跟踪用户 请求和事件票证。该门户提供简化的 接口来管理此类工单。
5 5  
6 -
7 7  该门户支持两种用户配置文件：
8 8  
9 9  * (((
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13 13  允许 **Portal 高级用户** 查看其组织的所有票据（以及 子组织）
14 14  )))
15 15  
16 -== ==
17 -
18 18  == 主页 ==
19 19  
20 -
21 21  门户的用户界面设计为自动 根据屏幕的大小调整其演示文稿。 因此，各种元素的内容和配置可能会 因用于连接到 Portal 的设备而异。然而 门户的所有功能在所有屏幕上都可用 大小。
22 22  
23 -例如，在典型的笔记本电脑上，具有相对较大的 屏幕上，门户的主页如下所示：[[[[image:https://www.itophub.io/wiki/media?w=600&tok=603467&media=3_0_0:user:home-wide.png||alt="Portal 主页 - 笔记本电脑屏幕"]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:home-wide.png]]
20 +例如，在典型的笔记本电脑上，具有相对较大的 屏幕上，门户的主页如下所示：[[[[image:https://www.itophub.io/wiki/media?w=600&tok=603467&media=3_0_0:user:home-wide.png||alt="Portal Home page - laptop screen"]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:home-wide.png]]
24 24  
25 -在较小的屏幕上，例如在手机上，主页 页面显示如下：[[[[image:https://www.itophub.io/wiki/media?w=200&tok=947e11&media=3_0_0:user:home-narrow.png||alt="门户主页 - 手机屏幕"]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:home-narrow.png]]
22 +在较小的屏幕上，例如在手机上，主页 页面显示如下：[[[[image:https://www.itophub.io/wiki/media?w=200&tok=947e11&media=3_0_0:user:home-narrow.png||alt="Portal Home page - mobile phone screen"]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:home-narrow.png]]
26 26  
27 27  == 创建一个新的 请求 ==
28 28  
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30 30  
31 31  然后，系统将提示您选择一项服务和一项服务 category 使用以下 3 种可能的模式之一：
32 32  
33 -马赛克：[[image:https://www.itophub.io/wiki/media?media=3_0_0:portal:portalmosaic2.png||alt="新建请求马赛克"]]
30 +马赛克：[[image:https://www.itophub.io/wiki/media?media=3_0_0:portal:portalmosaic2.png||alt="New Request Mosaic"]]
34 34  
35 -Tree:[[image:https://www.itophub.io/wiki/media?media=3_0_0:feature:portalbrowsetreesearch.png||alt="New Request Tree"]]
32 +树：[[image:https://www.itophub.io/wiki/media?media=3_0_0:feature:portalbrowsetreesearch.png||alt="New Request Tree"]]
36 36  
37 -In this mode you can search for a keyword. On enter, it filter the tree with rows that are matching the keywords.
34 +在此模式下，您可以搜索关键字。输入时，它会进行筛选 包含与关键字匹配的行的树。
38 38  
39 39  * (((
40 -If the keyword match a Service name then all its subcategories will be kept.
37 +如果关键字与 Service name 匹配，则其所有 子分类将被保留。
41 41  )))
42 42  * (((
43 -It is possible that you don't see why a given row is kept, your itop can be configured to search on fields which are not displayed.
40 +您可能看不到给定行的原因 保留，则您的 itop 可以配置为搜索 未显示。
44 44  )))
45 45  
46 -List: In this mode you can search for a keyword. On enter, it filter the list with rows that are matching the keywords.[[image:https://www.itophub.io/wiki/media?media=3_0_0:portal:portalnewrequestlistwithtip.png||alt="New Request Select"]]
43 +列表：在此模式下，您可以搜索关键字。 输入后，它会使用与 关键字。[[image:https://www.itophub.io/wiki/media?media=3_0_0:portal:portalnewrequestlistwithtip.png||alt="New Request Select"]]
47 47  
48 48  * (((
49 -It is possible that you don't see why a given row is kept, your itop can be configured to search on fields which are not displayed.
46 +您可能看不到给定行的原因 保留，则您的 itop 可以配置为搜索 未显示。
50 50  )))
51 51  * (((
52 -If the keyword match a Service name then all its subcategories will be kept.
49 +如果关键字与 Service name 匹配，则其所有 子分类将被保留。
53 53  )))
54 54  
55 -If you have no Services proposed, ask your administrator to check: [[Troubleshooting>>url:https://www.itophub.io/wiki/page?id=3_0_0:portal:portal_v2#troubleshooting_the_portal]]
52 +如果您没有服务 建议，请让您的管理员检查：[[疑难解答>>url:https://www.itophub.io/wiki/page?id=3_0_0:portal:portal_v2#troubleshooting_the_portal]]
56 56  
57 -You can switch from one mode to another using the upper right tabs.
58 -To create a new request, click on the item (//Service Subcategory//) you want.
54 +您可以使用右上角从一种模式切换到另一种模式 制表符。
55 +要创建新请求，请单击项目 （//服务 Subcategory//） 的
59 59  
60 -A form is then displayed as a modal dialog. Fill the form and click “Submit” to submit your request. You can attach documents to the request by either dragging and dropping them in the form, or by using the “Browse…” button in the “Attachments” section of the form.
57 +然后，表单将显示为模式对话框。填写表格并 点击“提交”提交您的请求。您可以将文档附加到 通过在表单中拖放请求，或通过 使用“浏览...”按钮 形式。
61 61  
62 -You can include images in the “Description” field by dragging and dropping them within the text.
59 +您可以在 “Description” 字段，将其拖放到 发短信。
63 63  
64 64  [[[[image:https://www.itophub.io/wiki/media?w=600&tok=d67b62&media=3_0_0:user:new-request-3.png||alt="Request creation form"]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:new-request-3.png]]
65 65  
66 -When you submit your request, the display goes back to the list of open requests, with your new request at the top of the list.
63 +当您提交请求时，显示屏将返回到列表 打开的请求中，您的新请求位于列表顶部。
67 67  
68 68  [[image:https://www.itophub.io/wiki/media?media=3_0_0:portal:portalongoingrequest.png]]
69 69  
70 -== Updating an existing request ==
67 +== 更新 现有请求 ==
71 71  
72 -When a request is not closed, it can still be updated. Using the portal, you can:
69 +当请求未关闭时，仍可对其进行更新。使用 门户，您可以：
73 73  
74 74  * (((
75 -Add a new entry to the journal of the request, to further explain your need or to answer a question from the support team.
72 +将新条目添加到请求的日志中，以 进一步说明您的需求或回答支持人员的问题 团队。
76 76  )))
77 77  * (((
78 -Attach new documents to the ticket
75 +将新文档附加到工单
79 79  )))
80 80  * (((
81 -Re-open a “resolved” request (if you are not satisfied with the resolution).
78 +重新打开“已解决”请求（如果您不是 对决议感到满意）。
82 82  )))
83 83  
84 -To update an existing request, first locate this request by clicking on the “Ongoing requests” menu.
81 +要更新现有请求，请首先通过以下方式找到此请求 点击 “Ongoing requests” 菜单。
85 85  
86 -At the top right of the page, notice the “On going / Resolved” toggle. This toggle is used to filter the list of requests displayed. By default the resolved requests are not displayed.
83 +在 页面上，请注意“正在进行/已解决”切换。此切换用于 以筛选显示的请求列表。默认情况下，已解决的 不显示请求。
87 87  
88 -You can use the “filter” input, located at the top right of the list, to search within the list. The filter also searches in the description of the requests, which is not a visible column from the list.
85 +您可以使用 “filter” 输入 位于列表的右上角，以在列表中搜索。 筛选器还会在请求的描述中搜索，其中 不是列表中的可见列。
89 89  
90 -Once you have located the request to edit, click on its reference (“R-000xxx”) to open its details:
87 +找到要编辑的请求后，单击其 参考 （“R-000xxx”） 以打开其详细信息：
91 91  
92 92  [[[[image:https://www.itophub.io/wiki/media?media=3_0_0:user:on-going-requests.png||alt="List on-going requests"]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:on-going-requests.png]]
93 93  
94 -The form displayed let you edit the journal and add/remove attachments. When done, use the “Submit” button at the bottom (or the “Check Mark” button on the right) to submit your update.
91 +显示的表单允许您编辑日记账和添加/删除 附件。完成后，使用底部的 “Submit” 按钮（或 右侧的 “Check Mark” 按钮）提交您的更新。
95 95  
96 96  [[[[image:https://www.itophub.io/wiki/media?w=600&tok=1a7d57&media=3_0_0:user:update-request.png]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:update-request.png]]
97 97  
98 -== Changing your profile ==
95 +== 更改 轮廓 ==
99 99  
100 -Customers can edit their profile information from the portal, via the menu named “My Profile”.
97 +客户可以从门户编辑其档案信息， 通过名为“我的个人资料”的菜单。
101 101  
102 102  [[[[image:https://www.itophub.io/wiki/media?media=3_0_0:user:home-menu-1.png]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:home-menu-1.png]]
103 103  
104 -The actual list of fields that the end-user is allowed to edit depend on the configuration of the portal. By default itop let end-users edit their phone number, location, function, picture as well as their preferred language.
101 +该字段的实际列表 允许 end-user 编辑，具体取决于 门户。默认情况下，itop 允许最终用户编辑他们的电话号码， 位置、功能、图片以及他们喜欢的 语言。
105 105  
106 -When passwords are managed outside of iTop (for example when using LDAP or Active Directory based authentication), the password management form is not displayed.
103 +管理密码时 在 iTop 之外（例如，使用 LDAP 或 Active Directory 时 based authentication），则 Password Management 表单不是 显示。
107 107  
108 108  [[[[image:https://www.itophub.io/wiki/media?w=600&tok=39d8c6&media=3_0_0:user:my-profile.png||alt="Updating your profile"]]>>url:https://www.itophub.io/wiki/media?media=3_0_0:user:my-profile.png]]
109 109  
110 -Only the JPEG, PNG and GIF types of images are supported for the “Picture” field.
107 +仅 JPEG、PNG 和 GIF 类型 “Picture” 字段支持图像。
111 111  
112 112  == 断开与门户的连接 ==
113 113  
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