ITIL 4官方核心著作
Changes for page iTop定制化
Last modified by superadmin on 2024/12/13, 16:36
- Manage
Copy- Actions
Export
Print preview
View Source- Viewers
Children
Content
Comments- Annotations
Attachments
History
Information
Change comment:
There is no comment for this version
Summary
Details
-
Page properties
-
- Content
-
... ... @@ -3,7 +3,6 @@ 3 3 4 4 ➡️ iTop定制化 5 5 6 - 7 7 →下一篇： [[主界面>>http://www.itil4hub.cn/bin/view/G%20%E5%8F%82%E8%80%83%E8%B5%84%E6%96%99/%E5%BC%80%E6%BA%90ITIL%E8%BD%AF%E4%BB%B6%20-%20iTop%E5%AE%9E%E6%96%BD%E6%96%B9%E6%B3%95/iTop%E6%9C%80%E7%BB%88%E7%94%A8%E6%88%B7%E6%89%8B%E5%86%8C/iTop%E4%B8%BB%E7%95%8C%E9%9D%A2/]] 8 8 9 9 ... ... @@ -10,23 +10,15 @@ 10 10 11 11 = Data Model Documentation 数据模型文档 = 12 12 13 -== Configuration Management (CMDB) == 14 - 15 -(% class="wikigeneratedid" %) 16 -== 12 +== Configuration Management (CMDB) 17 17 配置管理 （CMDB） == 18 18 19 - 20 20 The configuration management module defines the objects to be managed inside iTop. It defines all the physical devices (PCs, Servers, Printers, Network devices, Telephones, etc.) but also some logicals elements (Groups, Application Solutions, Business Processes), software objects (Software Instances, Licenses, etc.) and structuring entities (Organizations and Locations). Persons and Teams are also defined in this module. 21 - 22 - 23 23 配置管理模块定义了 iTop 内部需要管理的对象。它定义了所有物理设备（PC、服务器、打印机、网络设备、电话等），但也定义了一些逻辑元素（组、应用程序解决方案、业务流程）、软件对象（软件实例、许可证等）和结构实体（组织和位置）。此模块中还定义了 Person 和 Teams。 24 24 25 - 26 26 In order to keep the elements to manage as simple as possible while covering most IT needs, the configuration management domain has been split into 5 modules: 27 27 为了在满足大多数 IT 需求的同时使要管理的元素尽可能简单，配置管理域已分为 5 个模块： 28 28 29 - 30 30 |=Module Name 模块名称|=Required 必填|=Description 描述 31 31 |[[Configuration Management Core 32 32 配置管理核心>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-config-mgmt]]|mandatory 命令的|It includes all the basic building blocks of the CMDB: Organizations, Persons, Teams, Servers, Software Entitites, Groups… ... ... @@ -42,16 +42,11 @@ 42 42 |[[Data Center Management 数据中心管理>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-datacenter-mgmt]]|optional 自选|This module adds objects to manage a datacenter: racks, enclosures, power connections… 43 43 此模块添加对象来管理数据中心：机架、机箱、电源连接... 44 44 45 -(% class="wikigeneratedid" %) 46 -== == 47 - 48 48 == Service Management 服务管理 == 49 49 50 - 51 51 At the heart of the ITIL methodology, service management is a key part of iTop. The relations between the organizations are defined by the customer and provider contracts defined in this module. The delivery model used by the ticketing is also defined in this module. In iTop 2.0, service management comes in to alternative flavors: 52 52 作为 ITIL 方法的核心，服务管理是 iTop 的关键部分。组织之间的关系由本模块中定义的客户和提供商合同定义。此模块中还定义了票证使用的投放模型。在 iTop 2.0 中，服务管理进入了其他风格： 53 53 54 - 55 55 |Service Management for Enterprises 56 56 企业服务管理|This module is best suited to describe an single company environment where the same shared infrastructure is used to deliver IT services to all the organizations. 57 57 本模块最适合描述单个公司环境，其中使用相同的共享基础设施向所有组织提供 IT 服务。 ... ... @@ -62,12 +62,8 @@ 62 62 The documentation for these two modules is grouped in: [[Service Management (services, SLAs, contracts) Module>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-service-mgmt]]. 63 63 这两个模块的文档分为： [[服务管理（服务、SLA、合同）模块>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-service-mgmt]]。 64 64 65 -(% class="wikigeneratedid" %) 66 -== == 67 - 68 68 == Ticketing 票务 == 69 69 70 - 71 71 When installing iTop, two different types of ticketing are available: 72 72 安装 iTop 时，有两种不同类型的工单可供选择： 73 73 ... ... @@ -76,12 +76,8 @@ 76 76 |[[ITIL Compliant Tickets 符合 ITIL 标准的工单>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-incident-mgmt-itil]]|This module follows the ITIL guidelines by distinguishing User Requests tickets from Incident tickets 77 77 此模块通过区分用户请求工单和事件工单来遵循 ITIL 准则 78 78 79 -(% class="wikigeneratedid" %) 80 -== == 81 - 82 82 == Change Management 变更管理 == 83 83 84 - 85 85 Two different types of Change Management tickets are available in iTop: 86 86 iTop 中提供两种不同类型的变更管理工单： 87 87 ... ... @@ -91,30 +91,19 @@ 91 91 符合 ITIL 标准的变更管理>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-change-mgmt-itil]]|Use this module to track all your changes using ITIL compliant processes, with Normal / Routine or Emergency changes, each with a different life-cycle. 92 92 使用此模块使用符合 ITIL 的流程跟踪您的所有更改，包括正常/常规或紧急更改，每个更改都有不同的生命周期。 93 93 94 -(% class="wikigeneratedid" %) 95 -== == 96 - 97 97 == Problem Management 问题管理 == 98 98 99 - 100 100 This optional module provides support for the [[Problem Management process>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-problem-mgmt]], thanks to dedicated Problem tickets. 101 101 此可选模块为[[问题管理流程>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-problem-mgmt]]提供支持，这要归功于专用的问题工单。 102 102 103 -(% class="wikigeneratedid" %) 104 -== == 105 - 106 106 == Known Errors Management 已知错误管理 == 107 107 108 - 109 109 Document [[Known Errors and FAQs>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-knowledge-mgmt]] with this optional module. 110 110 使用此可选模块记录[[已知错误和常见问题解答>>url:https://www.itophub.io/wiki/page?id=3_0_0:datamodel:itop-knowledge-mgmt]]。 111 111 112 - (%class="wikigeneratedid"%)113 - ==82 +== Obsolescence and Archiving 83 +过时和存档 == 114 114 115 -== Obsolescence and Archiving 过时和存档 == 116 - 117 - 118 118 Introduced since iTop 2.4, the standard Data Model includes an [[obsolescence>>url:https://www.itophub.io/wiki/page?id=3_0_0:feature:obsolescence]] and an [[archived>>url:https://www.itophub.io/wiki/page?id=3_0_0:feature:archiving]] notions defined per class of object. 119 119 自 iTop 2.4 起引入的标准数据模型包括 [[obsolescence>>url:https://www.itophub.io/wiki/page?id=3_0_0:feature:obsolescence]] 和为每个对象类定义的[[存档>>url:https://www.itophub.io/wiki/page?id=3_0_0:feature:archiving]]概念。 120 120 ... ... @@ -127,6 +127,7 @@ 127 127 存档对象等同于“软删除” 128 128 ))) 129 129 97 + 130 130 ---- 131 131 132 132