Changes for page 第1章 ITIL 4学习和实践导读
Last modified by superadmin on 2024/12/25, 15:22
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... ... @@ -2,7 +2,24 @@ 2 2 ((( 3 3 (% class="container" %) 4 4 ((( 5 -= = 5 +* ((( 6 +==== [[1.1 回顾ITIL>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.1%09%E5%9B%9E%E9%A1%BEITIL/]] ==== 7 +))) 8 +* ((( 9 +==== [[1.2 服务管理的四个维度>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.2%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%9B%9B%E4%B8%AA%E7%BB%B4%E5%BA%A6/]] ==== 10 +))) 11 +* ((( 12 +==== [[1.3 服务价值系统、价值链、价值流>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.3%E6%9C%8D%E5%8A%A1%E4%BB%B7%E5%80%BC%E7%B3%BB%E7%BB%9F%E3%80%81%E4%BB%B7%E5%80%BC%E9%93%BE%E3%80%81%E4%BB%B7%E5%80%BC%E6%B5%81/]] ==== 13 +))) 14 +* ((( 15 +==== [[1.4 ITIL 4的实践方法>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.4ITIL%204%E7%9A%84%E5%AE%9E%E8%B7%B5%E6%96%B9%E6%B3%95/]] ==== 16 +))) 17 +* ((( 18 +==== [[1.5 ITIL价值流的工具实现>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.5ITIL%E4%BB%B7%E5%80%BC%E6%B5%81%E7%9A%84%E5%B7%A5%E5%85%B7%E5%AE%9E%E7%8E%B0/]] ==== 19 +))) 20 +* ((( 21 +==== [[1.6 ITIL 4与其他管理框架的综合比较>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC1%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E5%92%8C%E5%AE%9E%E8%B7%B5%E5%AF%BC%E8%AF%BB/1.6ITIL%204%E4%B8%8E%E5%85%B6%E4%BB%96%E7%AE%A1%E7%90%86%E6%A1%86%E6%9E%B6%E7%9A%84%E7%BB%BC%E5%90%88%E6%AF%94%E8%BE%83/]] ==== 22 +))) 6 6 7 7 8 8 ... ... @@ -20,7 +20,6 @@ 20 20 21 21 22 22 23 - 24 24 25 25 ))) 26 26 )))