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☝ ITIL4核心著作 - ⑦ 《ITIL4 服务管理认证考试指南》
第4章 ITIL 4学习与实践FAQ
Q4:ITIL 4基础级的学习对象有哪些?
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Q4:ITIL 4基础级的学习对象有哪些?
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by superadmin on 2020/06/17, 17:11
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对 IT 服务有兴趣的从业或非从业者,都可以学习 ITIL 4 基础级。一般而言,学习对象主要有以下几类人士:
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* 信息中心主任、CIO、IT 运维经理、数据中心经理;
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* IT 运维人员、IT 项目经理、软件 / 系统开发主管;
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* IT/ 业务经理、资深 IT 人员、IT 支持服务主管;
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* IT 客户服务人员、Helpdesk 经理;
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* IT 咨询顾问、IT 服务管理工具实施核心人员。