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1 +2.3 服务管理的四个维度
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1 +D 《ITIL 4服务管理认证考试指南》.第二章 ITIL 4 核心学习内容.WebHome
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1 +[[返回：第2章  ITIL 4核心学习内容>>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/]]
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5 +[[image:2.3.png]]
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7 +
8 +===== **议程** =====
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11 +(% class="wikigeneratedid" id="H1.4ECB7ECD" %)
12 +1.介绍
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14 +(% class="wikigeneratedid" id="H2.670D52A17BA1740676845173952E69825FF5" %)
15 +2.服务管理的关键概念
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17 +(% class="wikigeneratedid" id="H3.670D52A17BA17406768456DB4E2A7EF45EA6" %)
18 +3.服务管理的四个维度
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20 +(% class="wikigeneratedid" id="H4.ITIL670D52A14EF7503C7CFB7EDF" %)
21 +4.ITIL服务价值系统
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23 +(% class="wikigeneratedid" id="H5.ITIL7BA174065B9E8DF5" %)
24 +5.ITIL管理实践
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28 +* (((
29 +==== [[2.3.1 服务管理的四个维度概述>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.3%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%9B%9B%E4%B8%AA%E7%BB%B4%E5%BA%A6/2.3.1%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%9B%9B%E4%B8%AA%E7%BB%B4%E5%BA%A6%E6%A6%82%E8%BF%B0/]] ====
30 +)))
31 +* (((
32 +==== [[2.3.2影响四维模型的外部因素>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%BA%8C%E7%AB%A0%20ITIL%204%20%E6%A0%B8%E5%BF%83%E5%AD%A6%E4%B9%A0%E5%86%85%E5%AE%B9/2.3%20%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E7%9A%84%E5%9B%9B%E4%B8%AA%E7%BB%B4%E5%BA%A6/2.3.2%E5%BD%B1%E5%93%8D%E5%9B%9B%E7%BB%B4%E5%A4%96%E9%83%A8%E5%9B%A0%E7%B4%A0/]] ====
33 +)))
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