ITIL 4官方核心著作
Changes for page ① ITIL学习与实践专题讲座视频
Last modified by superadmin on 2024/12/25, 15:46
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... ... @@ -3,32 +3,39 @@ 3 3 (% class="container" %) 4 4 ((( 5 5 ((( 6 -== ====返回 [[IT服务管理学习/实践（视频）>>https://itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/]] ======6 +== 返回 [[**IT服务管理学习/实践（视频）**>>https://itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/]] == 7 7 8 8 9 9 ))) 10 10 11 -((( 12 -((( 11 +* ((( 12 +* ((( 13 13 == == 14 14 15 -==== [[01 484期 陈睿智《数字化服务运营落地实践分享》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/01%20%E9%99%88%E7%9D%BF%E6%99%BA%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E6%9C%8D%E5%8A%A1%E8%BF%90%E8%90%A5%E8%90%BD%E5%9C%B0%E5%AE%9E%E8%B7%B5%E5%88%86%E4%BA%AB%E3%80%8B/]] ==== 16 - 17 -==== [[02 478期 长河 《ITIL流程落地和优化的方法》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/07%20478%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8AITIL%E6%B5%81%E7%A8%8B%E8%90%BD%E5%9C%B0%E5%92%8C%E4%BC%98%E5%8C%96%E7%9A%84%E6%96%B9%E6%B3%95%E3%80%8B/]] ==== 18 - 19 -==== [[03 477期 长河 《ITIL4为问题管理实践带来了哪些新思想？》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/08%20477%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8AITIL4%E4%B8%BA%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E5%B8%A6%E6%9D%A5%E4%BA%86%E5%93%AA%E4%BA%9B%E6%96%B0%E6%80%9D%E6%83%B3%EF%BC%9F%E3%80%8B/]] ==== 20 - 21 -==== [[04 475期 长河 《如何设计ITIL 4管理实践的KPI》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/10%20475%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8A%E5%A6%82%E4%BD%95%E8%AE%BE%E8%AE%A1ITIL%204%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E7%9A%84KPI%E3%80%8B/]] ==== 22 - 23 -==== [[05 473期《Master之路，解析ITIL大师应具备的知识结构》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/12%20%E3%80%8AMaster%E4%B9%8B%E8%B7%AF%EF%BC%8C%E8%A7%A3%E6%9E%90ITIL%E5%A4%A7%E5%B8%88%E5%BA%94%E5%85%B7%E5%A4%87%E7%9A%84%E7%9F%A5%E8%AF%86%E7%BB%93%E6%9E%84%E3%80%8B/]] ==== 24 - 25 -==== [[06 472期《如何评估ITIL4 管理实践的成熟度》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/13%20%20472%E6%9C%9F%E3%80%8A%E5%A6%82%E4%BD%95%E8%AF%84%E4%BC%B0ITIL4%20%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E7%9A%84%E6%88%90%E7%86%9F%E5%BA%A6%E3%80%8B/]] ==== 26 - 27 -==== [[07 471期《详解ITIL4 服务台实践的流程》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/14%20471%E6%9C%9F%E3%80%8A%E8%AF%A6%E8%A7%A3ITIL4%20%E6%9C%8D%E5%8A%A1%E5%8F%B0%E5%AE%9E%E8%B7%B5%E7%9A%84%E6%B5%81%E7%A8%8B%E3%80%8B/]] ==== 28 - 29 -==== [[08 465期 《数字化时代IT多供应商管理》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/19%20465%E6%9C%9F%20%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E6%97%B6%E4%BB%A3IT%E5%A4%9A%E4%BE%9B%E5%BA%94%E5%95%86%E7%AE%A1%E7%90%86%E3%80%8B/]] ==== 15 +== [[01 484期 陈睿智《数字化服务运营落地实践分享》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/01%20%E9%99%88%E7%9D%BF%E6%99%BA%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E6%9C%8D%E5%8A%A1%E8%BF%90%E8%90%A5%E8%90%BD%E5%9C%B0%E5%AE%9E%E8%B7%B5%E5%88%86%E4%BA%AB%E3%80%8B/]] == 30 30 ))) 17 +* ((( 18 +== [[02 478期 长河 《ITIL流程落地和优化的方法》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/07%20478%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8AITIL%E6%B5%81%E7%A8%8B%E8%90%BD%E5%9C%B0%E5%92%8C%E4%BC%98%E5%8C%96%E7%9A%84%E6%96%B9%E6%B3%95%E3%80%8B/]] == 31 31 ))) 20 +* ((( 21 +== [[03 477期 长河 《ITIL4为问题管理实践带来了哪些新思想？》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/08%20477%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8AITIL4%E4%B8%BA%E9%97%AE%E9%A2%98%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E5%B8%A6%E6%9D%A5%E4%BA%86%E5%93%AA%E4%BA%9B%E6%96%B0%E6%80%9D%E6%83%B3%EF%BC%9F%E3%80%8B/]] == 22 +))) 23 +* ((( 24 +== [[04 475期 长河 《如何设计ITIL 4管理实践的KPI》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/10%20475%E6%9C%9F%20%E9%95%BF%E6%B2%B3%20%E3%80%8A%E5%A6%82%E4%BD%95%E8%AE%BE%E8%AE%A1ITIL%204%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E7%9A%84KPI%E3%80%8B/]] == 25 +))) 26 +* ((( 27 +== [[05 473期《Master之路，解析ITIL大师应具备的知识结构》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/12%20%E3%80%8AMaster%E4%B9%8B%E8%B7%AF%EF%BC%8C%E8%A7%A3%E6%9E%90ITIL%E5%A4%A7%E5%B8%88%E5%BA%94%E5%85%B7%E5%A4%87%E7%9A%84%E7%9F%A5%E8%AF%86%E7%BB%93%E6%9E%84%E3%80%8B/]] == 28 +))) 29 +* ((( 30 +== [[06 472期《如何评估ITIL4 管理实践的成熟度》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/13%20%20472%E6%9C%9F%E3%80%8A%E5%A6%82%E4%BD%95%E8%AF%84%E4%BC%B0ITIL4%20%E7%AE%A1%E7%90%86%E5%AE%9E%E8%B7%B5%E7%9A%84%E6%88%90%E7%86%9F%E5%BA%A6%E3%80%8B/]] == 31 +))) 32 +* ((( 33 +== [[07 471期《详解ITIL4 服务台实践的流程》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/14%20471%E6%9C%9F%E3%80%8A%E8%AF%A6%E8%A7%A3ITIL4%20%E6%9C%8D%E5%8A%A1%E5%8F%B0%E5%AE%9E%E8%B7%B5%E7%9A%84%E6%B5%81%E7%A8%8B%E3%80%8B/]] == 34 +))) 35 +* ((( 36 +== [[08 465期 《数字化时代IT多供应商管理》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/99-A%20%20ITIL%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5/19%20465%E6%9C%9F%20%E3%80%8A%E6%95%B0%E5%AD%97%E5%8C%96%E6%97%B6%E4%BB%A3IT%E5%A4%9A%E4%BE%9B%E5%BA%94%E5%95%86%E7%AE%A1%E7%90%86%E3%80%8B/]] == 37 +))) 38 +))) 32 32 33 33 34 34 )))