ITIL 4官方核心著作
Wiki source code of ③ ITSS学习与实践专题讲座视频
Last modified by superadmin on 2024/12/25, 15:47
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| author | version | line-number | content |
|---|---|---|---|
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6.1 | 1 | ((( |
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8.1 | 2 | ====== 返回 [[**IT服务管理学习/实践（视频）**>>url:https://itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/]] ====== |
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5.1 | 3 | ))) |
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9.1 | 6 | |
| 7 | (% class="box warningmessage" %) | ||
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6.1 | 8 | ((( |
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9.1 | 9 | 由于本知识库内不能放置视频，请大家跳转到小鹅通**[[ITIL先锋论坛网课中心>>url:https://app5ywb8mew1806.h5.xiaoeknow.com/?l_program=xe_know_pc]]**，搜索各期视频的演讲主题来收看。 |
| 10 | ))) | ||
| 11 | |||
| 12 | ((( | ||
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6.1 | 13 | |
| 14 | |||
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13.1 | 15 | ===== [[01 479期 陈睿智 《ITIL 4变更管理落地实践分享》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/01%20%20479%E6%9C%9F%20%E9%99%88%E7%9D%BF%E6%99%BA%20%E3%80%8AITIL%204%E5%8F%98%E6%9B%B4%E7%AE%A1%E7%90%86%E8%90%BD%E5%9C%B0%E5%AE%9E%E8%B7%B5%E5%88%86%E4%BA%AB%E3%80%8B/]] ===== |
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5.1 | 16 | |
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13.1 | 17 | ===== [[02 419期 《持续提升服务能力管理-进阶的技术研发》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/02%20419%E6%9C%9F%20%E3%80%8A%E6%8C%81%E7%BB%AD%E6%8F%90%E5%8D%87%E6%9C%8D%E5%8A%A1%E8%83%BD%E5%8A%9B%E7%AE%A1%E7%90%86-%E8%BF%9B%E9%98%B6%E7%9A%84%E6%8A%80%E6%9C%AF%E7%A0%94%E5%8F%91%E3%80%8B/]] ===== |
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5.1 | 18 | |
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13.1 | 19 | ===== [[03 410期 《持续优化人员储备》>>url:https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/03%20410%20%E3%80%8A%E6%8C%81%E7%BB%AD%E4%BC%98%E5%8C%96%E4%BA%BA%E5%91%98%E5%82%A8%E5%A4%87%E3%80%8B/]] ===== |
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10.1 | 20 | |
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13.1 | 21 | ===== [[04 409期 《持续提升服务能力管理—服务目录的华丽蜕变》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/04%20409%E6%9C%9F%20%E3%80%8A%E6%8C%81%E7%BB%AD%E6%8F%90%E5%8D%87%E6%9C%8D%E5%8A%A1%E8%83%BD%E5%8A%9B%E7%AE%A1%E7%90%86%E2%80%94%E6%9C%8D%E5%8A%A1%E7%9B%AE%E5%BD%95%E7%9A%84%E5%8D%8E%E4%B8%BD%E8%9C%95%E5%8F%98%E3%80%8B/]] ===== |
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12.1 | 22 | |
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14.1 | 23 | ===== [[05 407期 《持续提升服务能力管理—重新认知ITSS运维服务能力成熟度模型》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/05%20407%E6%9C%9F%20%E3%80%8A%E6%8C%81%E7%BB%AD%E6%8F%90%E5%8D%87%E6%9C%8D%E5%8A%A1%E8%83%BD%E5%8A%9B%E7%AE%A1%E7%90%86%E2%80%94%E9%87%8D%E6%96%B0%E8%AE%A4%E7%9F%A5ITSS%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E8%83%BD%E5%8A%9B%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B%E3%80%8B/]] ===== |
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13.1 | 24 | |
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15.1 | 25 | ===== [[06 384期 《激活运维服务目录》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/06%20384%E6%9C%9F%20%E3%80%8A%E6%BF%80%E6%B4%BB%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E7%9B%AE%E5%BD%95%E3%80%8B/]] ===== |
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14.1 | 26 | |
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19.1 | 27 | ===== [[07 367期 《ITSS运维服务能力成熟度模型详解-运维工具篇》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/07%20367%E6%9C%9F%20%20%E3%80%8AITSS%E8%BF%90%E7%BB%B4%E6%9C%8D%E5%8A%A1%E8%83%BD%E5%8A%9B%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B%E8%AF%A6%E8%A7%A3-%E8%BF%90%E7%BB%B4%E5%B7%A5%E5%85%B7%E7%AF%87%E3%80%8B/]] ===== |
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15.1 | 28 | |
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17.1 | 29 | ===== [[08 224期 《新IT服务经理课程介绍》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/08%20224%E6%9C%9F%20%E3%80%8A%E6%96%B0IT%E6%9C%8D%E5%8A%A1%E7%BB%8F%E7%90%86%E8%AF%BE%E7%A8%8B%E4%BB%8B%E7%BB%8D%E3%80%8B/]] ===== |
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16.1 | 30 | |
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19.1 | 31 | ===== [[09 210期 《ITSS体系漫谈》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/09%20210%E6%9C%9F%20%20%E3%80%8AITSS%E4%BD%93%E7%B3%BB%E6%BC%AB%E8%B0%88%E3%80%8B/]] ===== |
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17.1 | 32 | |
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20.1 | 33 | ===== [[10 188期 《浅谈ITSS》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/10%20188%E6%9C%9F%20%20%E3%80%8A%E6%B5%85%E8%B0%88ITSS%E3%80%8B/]] ===== |
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19.1 | 34 | |
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22.1 | 35 | ===== [[11 186期 《信息技术服务咨询设计第1部分：通用要求》解读>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/11%20186%E6%9C%9F%20%E3%80%8A%E4%BF%A1%E6%81%AF%E6%8A%80%E6%9C%AF%E6%9C%8D%E5%8A%A1%E5%92%A8%E8%AF%A2%E8%AE%BE%E8%AE%A1%E7%AC%AC1%E9%83%A8%E5%88%86%EF%BC%9A%E9%80%9A%E7%94%A8%E8%A6%81%E6%B1%82%E3%80%8B%E8%A7%A3%E8%AF%BB/]] ===== |
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21.1 | 36 | |
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24.1 | 37 | ===== [[12 178期 跟我学ITSS系列十讲之十《ITSS运维应急响应规范》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/12%20178%E6%9C%9F%20%20%E8%B7%9F%E6%88%91%E5%AD%A6ITSS%E7%B3%BB%E5%88%97%E5%8D%81%E8%AE%B2%E4%B9%8B%E5%8D%81%E3%80%8AITSS%E8%BF%90%E7%BB%B4%E5%BA%94%E6%80%A5%E5%93%8D%E5%BA%94%E8%A7%84%E8%8C%83%E3%80%8B/]] ===== |
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23.1 | 38 | |
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25.1 | 39 | ===== [[13 176期 跟我学ITSS系列十讲之九《成熟度评估方法和要点》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/13%20176%E6%9C%9F%20%20%E8%B7%9F%E6%88%91%E5%AD%A6ITSS%E7%B3%BB%E5%88%97%E5%8D%81%E8%AE%B2%E4%B9%8B%E4%B9%9D%E3%80%8A%E6%88%90%E7%86%9F%E5%BA%A6%E8%AF%84%E4%BC%B0%E6%96%B9%E6%B3%95%E5%92%8C%E8%A6%81%E7%82%B9%E3%80%8B/]] ===== |
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24.1 | 40 | |
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27.1 | 41 | ===== [[14 175期 ITSS系列十讲之八《公司实施和评估ITSS的过程》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/14%20175%E6%9C%9F%20%20ITSS%E7%B3%BB%E5%88%97%E5%8D%81%E8%AE%B2%E4%B9%8B%E5%85%AB%E3%80%8A%E5%85%AC%E5%8F%B8%E5%AE%9E%E6%96%BD%E5%92%8C%E8%AF%84%E4%BC%B0ITSS%E7%9A%84%E8%BF%87%E7%A8%8B%E3%80%8B/]] ===== |
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26.1 | 42 | |
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28.1 | 43 | ===== [[15 173期 跟我学ITSS系列十讲之七 《ITSS运维交付规范》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/14%20175%E6%9C%9F%20%20ITSS%E7%B3%BB%E5%88%97%E5%8D%81%E8%AE%B2%E4%B9%8B%E5%85%AB%E3%80%8A%E5%85%AC%E5%8F%B8%E5%AE%9E%E6%96%BD%E5%92%8C%E8%AF%84%E4%BC%B0ITSS%E7%9A%84%E8%BF%87%E7%A8%8B%E3%80%8B/]] ===== |
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27.1 | 44 | |
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29.1 | 45 | ===== [[16 171期 跟我学ITSS系列十讲之六《成熟度模型与通用要求的区别》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/16%20171%E6%9C%9F%20%20%E8%B7%9F%E6%88%91%E5%AD%A6ITSS%E7%B3%BB%E5%88%97%E5%8D%81%E8%AE%B2%E4%B9%8B%E5%85%AD%E3%80%8A%E6%88%90%E7%86%9F%E5%BA%A6%E6%A8%A1%E5%9E%8B%E4%B8%8E%E9%80%9A%E7%94%A8%E8%A6%81%E6%B1%82%E7%9A%84%E5%8C%BA%E5%88%AB%E3%80%8B/]] ===== |
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28.1 | 46 | |
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30.1 | 47 | ===== [[17 170期 跟我学ITSS系列十讲之五《过程与技术管理》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/17%20170%E6%9C%9F%20%E8%B7%9F%E6%88%91%E5%AD%A6ITSS%E7%B3%BB%E5%88%97%E5%8D%81%E8%AE%B2%E4%B9%8B%E4%BA%94%E3%80%8A%E8%BF%87%E7%A8%8B%E4%B8%8E%E6%8A%80%E6%9C%AF%E7%AE%A1%E7%90%86%E3%80%8B/]] ===== |
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29.1 | 48 | |
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31.1 | 49 | ===== [[18 162期 跟我学ITSS系列十讲之一《ITSS的现状及未来发展》>>https://www.itil4hub.cn/bin/view/99ITIL%E7%90%86%E8%AE%BA%E4%B8%8E%E5%AE%9E%E8%B7%B5%E5%AD%A6%E4%B9%A0/3%20%20ITSS%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5%E4%B8%93%E9%A2%98%E7%BD%91%E7%BB%9C%E8%AE%B2%E5%A0%82%E8%A7%86%E9%A2%91%E5%9B%9E%E6%94%BE/18%20162%E6%9C%9F%20%E8%B7%9F%E6%88%91%E5%AD%A6ITSS%E7%B3%BB%E5%88%97%E5%8D%81%E8%AE%B2%E4%B9%8B%E4%B8%80%E3%80%8AITSS%E7%9A%84%E7%8E%B0%E7%8A%B6%E5%8F%8A%E6%9C%AA%E6%9D%A5%E5%8F%91%E5%B1%95%E3%80%8B/]] ===== |
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30.1 | 50 | |
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12.1 | 51 | {{info}} |
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35.1 | 52 | |
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12.1 | 53 | {{/info}} |
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5.1 | 54 | ))) |