Last modified by superadmin on 2026/07/08, 08:43
From version < 60.1 >
edited by superadmin
on 2026/02/21, 11:05
To version < 59.1 >
edited by superadmin
on 2026/02/21, 10:58
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55 55  
56 56  [[从 SLA 到体验：为什么 ITIL第5版把体验放到核心位置>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E4%BB%8E%20SLA%20%E5%88%B0%E4%BD%93%E9%AA%8C%EF%BC%9A%E4%B8%BA%E4%BB%80%E4%B9%88%20ITIL%E7%AC%AC5%E7%89%88%E6%8A%8A%E4%BD%93%E9%AA%8C%E6%94%BE%E5%88%B0%E6%A0%B8%E5%BF%83%E4%BD%8D%E7%BD%AE/]]
57 57  
58 -[[ITIL 第5版的四个维度不是检查表：它是你做决策时的“思维护栏”>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20%E7%AC%AC5%E7%89%88%E7%9A%84%E5%9B%9B%E4%B8%AA%E7%BB%B4%E5%BA%A6%E4%B8%8D%E6%98%AF%E6%A3%80%E6%9F%A5%E8%A1%A8%EF%BC%9A%E5%AE%83%E6%98%AF%E4%BD%A0%E5%81%9A%E5%86%B3%E7%AD%96%E6%97%B6%E7%9A%84%E2%80%9C%E6%80%9D%E7%BB%B4%E6%8A%A4%E6%A0%8F%E2%80%9D/]]
58 +ITIL 第5版的四个维度不是检查表：它是你做决策时的“思维护栏”
59 59  )))
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