文档更改 长河 ITIL 第5版 最新解读和落地方法专栏文章

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54	54	[[ITIL 4 没讲透的那条暗线，ITIL第5版终于讲清了>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%204%20%E6%B2%A1%E8%AE%B2%E9%80%8F%E7%9A%84%E9%82%A3%E6%9D%A1%E6%9A%97%E7%BA%BF%EF%BC%8CITIL%E7%AC%AC5%E7%89%88%E7%BB%88%E4%BA%8E%E8%AE%B2%E6%B8%85%E4%BA%86/]]
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56		-从 SLA 到体验：为什么 ITIL第5版把体验放到核心位置
	56	+[[从 SLA 到体验：为什么 ITIL第5版把体验放到核心位置>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%E4%BB%8E%20SLA%20%E5%88%B0%E4%BD%93%E9%AA%8C%EF%BC%9A%E4%B8%BA%E4%BB%80%E4%B9%88%20ITIL%E7%AC%AC5%E7%89%88%E6%8A%8A%E4%BD%93%E9%AA%8C%E6%94%BE%E5%88%B0%E6%A0%B8%E5%BF%83%E4%BD%8D%E7%BD%AE/]]
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