ITIL 4官方核心著作
Changes for page 长河 ITIL 第5版 最新解读和落地方法专栏文章
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... ... @@ -16,10 +16,4 @@ 16 16 17 17 [[ITIL v5：九个核心认证模块加一个AI扩展，ITIL 第5版怎么选课才不走弯路>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A%E4%B9%9D%E4%B8%AA%E6%A0%B8%E5%BF%83%E8%AE%A4%E8%AF%81%E6%A8%A1%E5%9D%97%E5%8A%A0%E4%B8%80%E4%B8%AAAI%E6%89%A9%E5%B1%95%EF%BC%8CITIL%20%E7%AC%AC5%E7%89%88%E6%80%8E%E4%B9%88%E9%80%89%E8%AF%BE%E6%89%8D%E4%B8%8D%E8%B5%B0%E5%BC%AF%E8%B7%AF/]] 18 18 19 -[[ITIL v5：6C AI能力模型先别背，用它做一次“AI用例体检”>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A6C%20AI%E8%83%BD%E5%8A%9B%E6%A8%A1%E5%9E%8B%E5%85%88%E5%88%AB%E8%83%8C%EF%BC%8C%E7%94%A8%E5%AE%83%E5%81%9A%E4%B8%80%E6%AC%A1%E2%80%9CAI%E7%94%A8%E4%BE%8B%E4%BD%93%E6%A3%80%E2%80%9D/]] 20 - 21 -[[ITIL v5：数据质量不是口号，AI时代逼着你重做数据治理>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A%E6%95%B0%E6%8D%AE%E8%B4%A8%E9%87%8F%E4%B8%8D%E6%98%AF%E5%8F%A3%E5%8F%B7%EF%BC%8CAI%E6%97%B6%E4%BB%A3%E9%80%BC%E7%9D%80%E4%BD%A0%E9%87%8D%E5%81%9A%E6%95%B0%E6%8D%AE%E6%B2%BB%E7%90%86/]] 22 - 23 -[[ITIL v5：Discover不是“收需求”，ITIL 第5版为什么把洞察放在第一步>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/%20ITIL%20v5%EF%BC%9ADiscover%E4%B8%8D%E6%98%AF%E2%80%9C%E6%94%B6%E9%9C%80%E6%B1%82%E2%80%9D%EF%BC%8CITIL%20%E7%AC%AC5%E7%89%88%E4%B8%BA%E4%BB%80%E4%B9%88%E6%8A%8A%E6%B4%9E%E5%AF%9F%E6%94%BE%E5%9C%A8%E7%AC%AC%E4%B8%80%E6%AD%A5/]] 24 - 25 -ITIL v5核心突破：当“服务管理”遇见“产品思维”会发生什么 19 +ITIL v5：6C AI能力模型先别背，用它做一次“AI用例体检”