文档更改 长河 ITIL 第5版 最新解读和落地方法专栏文章

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19	19	[[ITIL v5：6C AI能力模型先别背，用它做一次“AI用例体检”>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A6C%20AI%E8%83%BD%E5%8A%9B%E6%A8%A1%E5%9E%8B%E5%85%88%E5%88%AB%E8%83%8C%EF%BC%8C%E7%94%A8%E5%AE%83%E5%81%9A%E4%B8%80%E6%AC%A1%E2%80%9CAI%E7%94%A8%E4%BE%8B%E4%BD%93%E6%A3%80%E2%80%9D/]]
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21	21	[[ITIL v5：数据质量不是口号，AI时代逼着你重做数据治理>>https://www.itil4hub.cn/bin/view/%20%E9%95%BF%E6%B2%B3%20ITIL%20%E7%AC%AC5%E7%89%88%20%E6%9C%80%E6%96%B0%E8%A7%A3%E8%AF%BB%E5%92%8C%E8%90%BD%E5%9C%B0%E6%96%B9%E6%B3%95%E4%B8%93%E6%A0%8F%E6%96%87%E7%AB%A0/ITIL%20v5%EF%BC%9A%E6%95%B0%E6%8D%AE%E8%B4%A8%E9%87%8F%E4%B8%8D%E6%98%AF%E5%8F%A3%E5%8F%B7%EF%BC%8CAI%E6%97%B6%E4%BB%A3%E9%80%BC%E7%9D%80%E4%BD%A0%E9%87%8D%E5%81%9A%E6%95%B0%E6%8D%AE%E6%B2%BB%E7%90%86/]]
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	23	+ITIL v5：Discover不是“收需求”，ITIL 第5版为什么把洞察放在第一步