Wiki源代码3.3 考点分布
由 superadmin 于 2024/04/25, 10:58 最后修改
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| author | version | line-number | content |
|---|---|---|---|
| 1 | (% class="wikigeneratedid" id="H8FD456DEFF1A7B2C37AE04E3B76EE5F55A096058BFB7B2C47AE0" %) | ||
| 2 | [[返回:第3章 主目录>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%B8%89%E7%AB%A0%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E5%A4%A7%E7%BA%B2%E5%92%8C%E6%A8%A1%E6%8B%9F%E8%AF%95%E9%A2%98/]] [[阅读 第4章 >>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] | ||
| 3 | |||
| 4 | |||
| 5 | ====== ====== | ||
| 6 | |||
| 7 | (% class="wikigeneratedid" id="H4E0B886869828FF04E86572880038BD54E2D4F1A6D8953CA5230768457FA672C69825FF5FF0C4EE553CA8FD94E9B69825FF576844E3B89818003683851855BB93002BL1A07EA7522BFF084E007EA7800370B9FF09768451855BB99700898160A856DE5FC6548C8FA8522B57FA672C69825FF5FF0CBL2A07EA7522BFF084E8C7EA7800370B9FF09768451855BB99700898160A8740689E38FD94E9B590D6742768469825FF53002" %) | ||
| 8 | 下表概述了在考试中会涉及到的基本概念,以及这些概念的主要考核内容。BL1 级别(一级考点) 的内容需要您回忆和辨别基本概念,BL2 级别(二级考点)的内容需要您理解这些复杂的概念。 | ||
| 9 | |||
| 10 | |||
| 11 | (% class="wikigeneratedid" id="H88683-2FF1AITIL457FA78407EA7522B8BA48BC180038BD5800370B98868" %) | ||
| 12 | 表3-2:ITIL 4基础级别认证考试考点表 | ||
| 13 | |||
| 14 | |||
| 15 | |(% style="width:280px" %)((( | ||
| 16 | (% class="wikigeneratedid" id="H5B664E6051855BB9" %) | ||
| 17 | 学习内容 | ||
| 18 | )))|(% style="width:619px" %)((( | ||
| 19 | (% class="wikigeneratedid" id="H8003683870B9" %) | ||
| 20 | 考核点 | ||
| 21 | )))|(% style="width:98px" %)((( | ||
| 22 | (% class="wikigeneratedid" id="H96BE5EA67EA7522B" %) | ||
| 23 | 难度级别 | ||
| 24 | )))|(% style="width:80px" %)((( | ||
| 25 | (% class="wikigeneratedid" id="H800398986570" %) | ||
| 26 | 考题数 | ||
| 27 | ))) | ||
| 28 | |(% rowspan="3" style="width:280px" %)((( | ||
| 29 | (% class="wikigeneratedid" id="H-3" %) | ||
| 30 | |||
| 31 | |||
| 32 | |||
| 33 | |||
| 34 | |||
| 35 | |||
| 36 | |||
| 37 | (% class="wikigeneratedid" id="H1.740689E3670D52A17BA1740676845173952E69825FF5" %) | ||
| 38 | 1.理解服务管理的关键概念 | ||
| 39 | )))|(% style="width:619px" %)((( | ||
| 40 | (% class="wikigeneratedid" id="H1.156DE5FC6548C8FA8522B4EE54E0B5B9A4E49FF1A" %) | ||
| 41 | 1.1 回忆和辨别以下定义: | ||
| 42 | |||
| 43 | (% class="wikigeneratedid" id="HaFF09A0670DA052A1" %) | ||
| 44 | a) 服 务 | ||
| 45 | |||
| 46 | (% class="wikigeneratedid" id="HbFF09529F7528" %) | ||
| 47 | b) 功 用 | ||
| 48 | |||
| 49 | (% class="wikigeneratedid" id="HcFF09529F6548" %) | ||
| 50 | c) 功 效 | ||
| 51 | |||
| 52 | (% class="wikigeneratedid" id="HdFF095BA26237" %) | ||
| 53 | d) 客 户 | ||
| 54 | |||
| 55 | (% class="wikigeneratedid" id="HeFF0975286237" %) | ||
| 56 | e) 用 户 | ||
| 57 | |||
| 58 | (% class="wikigeneratedid" id="HfFF09670D52A17BA17406" %) | ||
| 59 | f)服务管理 | ||
| 60 | |||
| 61 | (% class="wikigeneratedid" id="HgFF09A053D18D774EBA" %) | ||
| 62 | g) 发起人 | ||
| 63 | )))|(% style="width:98px" %)((( | ||
| 64 | (% class="wikigeneratedid" id="H-9" %) | ||
| 65 | |||
| 66 | |||
| 67 | (% class="wikigeneratedid" id="HBL1" %) | ||
| 68 | BL1 | ||
| 69 | )))|(% style="width:80px" %)((( | ||
| 70 | (% class="wikigeneratedid" id="H-10" %) | ||
| 71 | |||
| 72 | |||
| 73 | (% class="wikigeneratedid" id="H2" %) | ||
| 74 | 2 | ||
| 75 | ))) | ||
| 76 | |(% style="width:619px" %)((( | ||
| 77 | (% class="wikigeneratedid" id="H1.2A063CF8FF052297528670D52A1521B90204EF7503C76845173952E69825FF5FF1A" %) | ||
| 78 | 1.2 描述利用服务创造价值的关键概念: | ||
| 79 | |||
| 80 | (% class="wikigeneratedid" id="HaFF09A06210A0672C" %) | ||
| 81 | a) 成 本 | ||
| 82 | |||
| 83 | (% class="wikigeneratedid" id="HbFF094EF7503C" %) | ||
| 84 | b) 价 值 | ||
| 85 | |||
| 86 | (% class="wikigeneratedid" id="HcFF097EC47EC7" %) | ||
| 87 | c) 组 织 | ||
| 88 | |||
| 89 | (% class="wikigeneratedid" id="HdFF094E1A52A1653676CA" %) | ||
| 90 | d)业务收益 | ||
| 91 | |||
| 92 | (% class="wikigeneratedid" id="HeFF094EA751FA" %) | ||
| 93 | e) 产 出 | ||
| 94 | |||
| 95 | (% class="wikigeneratedid" id="HfFF0998CE9669" %) | ||
| 96 | f) 风 险 | ||
| 97 | |||
| 98 | (% class="wikigeneratedid" id="HgFF09A0529FA07528" %) | ||
| 99 | g) 功 用 | ||
| 100 | |||
| 101 | (% class="wikigeneratedid" id="HhFF09A0529FA06548" %) | ||
| 102 | h) 功 效 | ||
| 103 | )))|(% style="width:98px" %)((( | ||
| 104 | (% class="wikigeneratedid" id="H-11" %) | ||
| 105 | |||
| 106 | |||
| 107 | |||
| 108 | (% class="wikigeneratedid" id="HBL2" %) | ||
| 109 | BL2 | ||
| 110 | )))|(% style="width:80px" %)((( | ||
| 111 | (% class="wikigeneratedid" id="H-13" %) | ||
| 112 | |||
| 113 | |||
| 114 | |||
| 115 | (% class="wikigeneratedid" id="H2-1" %) | ||
| 116 | 2 | ||
| 117 | ))) | ||
| 118 | |(% style="width:619px" %)((( | ||
| 119 | (% class="wikigeneratedid" id="H1.363CF8FF0670D52A151737CFB76845173952E69825FF5FF1A" %) | ||
| 120 | 1.3 描述服务关系的关键概念: | ||
| 121 | |||
| 122 | (% class="wikigeneratedid" id="HaFF09670D52A14F9B5E94" %) | ||
| 123 | a)服务供应 | ||
| 124 | |||
| 125 | (% class="wikigeneratedid" id="HbFF09670D52A151737CFB7BA17406" %) | ||
| 126 | b)服务关系管理 | ||
| 127 | |||
| 128 | (% class="wikigeneratedid" id="HcFF09670D52A163D04F9BdFF09670D52A16D888D39" %) | ||
| 129 | c)服务提供d)服务消费 | ||
| 130 | )))|(% style="width:98px" %)((( | ||
| 131 | (% class="wikigeneratedid" id="H-15" %) | ||
| 132 | |||
| 133 | |||
| 134 | (% class="wikigeneratedid" id="HBL2-1" %) | ||
| 135 | BL2 | ||
| 136 | )))|(% style="width:80px" %)((( | ||
| 137 | (% class="wikigeneratedid" id="H-16" %) | ||
| 138 | |||
| 139 | |||
| 140 | (% class="wikigeneratedid" id="H1" %) | ||
| 141 | 1 | ||
| 142 | ))) | ||
| 143 | |(% rowspan="2" style="width:280px" %)((( | ||
| 144 | (% class="wikigeneratedid" id="H-17" %) | ||
| 145 | |||
| 146 | |||
| 147 | |||
| 148 | |||
| 149 | |||
| 150 | (% class="wikigeneratedid" id="H2.4E8689E3ITIL768463075BFC539F521959824F555E2E52A97EC47EC791C77528548C9002914D670D52A17BA17406" %) | ||
| 151 | 2.了解ITIL的指导原则如何帮助组织采用和适配服务管理 | ||
| 152 | )))|(% style="width:619px" %)((( | ||
| 153 | (% class="wikigeneratedid" id="H2.163CF8FF0201C63075BFC539F5219201D7684672C8D2830015E947528548C76F84E924F5C7528" %) | ||
| 154 | 2.1 描述“指导原则”的本质、应用和相互作用 | ||
| 155 | )))|(% style="width:98px" %)((( | ||
| 156 | (% class="wikigeneratedid" id="HBL2-2" %) | ||
| 157 | BL2 | ||
| 158 | )))|(% style="width:80px" %)((( | ||
| 159 | (% class="wikigeneratedid" id="H1-1" %) | ||
| 160 | 1 | ||
| 161 | ))) | ||
| 162 | |(% style="width:619px" %)((( | ||
| 163 | (% class="wikigeneratedid" id="H2.2A089E391CA63075BFC539F521976844F7F7528FF1A" %) | ||
| 164 | 2.2 解释指导原则的使用: | ||
| 165 | |||
| 166 | (% class="wikigeneratedid" id="HaFF09805A71264EF7503CA0A0A0A0A0A0A0" %) | ||
| 167 | a)聚焦价值 | ||
| 168 | |||
| 169 | (% class="wikigeneratedid" id="HbFF094ECE4F60624059047684573065B95F0059CB" %) | ||
| 170 | b)从你所处的地方开始 | ||
| 171 | |||
| 172 | (% class="wikigeneratedid" id="HcFF0957FA4E8E53CD99888FED4EE363A88FDBA0" %) | ||
| 173 | c)基于反馈迭代推进 | ||
| 174 | |||
| 175 | (% class="wikigeneratedid" id="HdFF09534F4F5C548C63D0534753EF89C653167A0B5EA6" %) | ||
| 176 | d)协作和提升可视化程度 | ||
| 177 | |||
| 178 | (% class="wikigeneratedid" id="HeFF09901A76D8601D8003548C5DE54F5CA0A0A0" %) | ||
| 179 | e)通盘思考和工作 | ||
| 180 | |||
| 181 | (% class="wikigeneratedid" id="HfFF094FDD63017B8053555B9E7528A0A0A0A0A0" %) | ||
| 182 | f)保持简单实用 | ||
| 183 | |||
| 184 | (% class="wikigeneratedid" id="HgFF094F1853164E0E81EA52A85316" %) | ||
| 185 | g)优化与自动化 | ||
| 186 | )))|(% style="width:98px" %)((( | ||
| 187 | (% class="wikigeneratedid" id="H-21" %) | ||
| 188 | |||
| 189 | |||
| 190 | |||
| 191 | |||
| 192 | (% class="wikigeneratedid" id="HBL2-3" %) | ||
| 193 | BL2 | ||
| 194 | )))|(% style="width:80px" %)((( | ||
| 195 | (% class="wikigeneratedid" id="H-24" %) | ||
| 196 | |||
| 197 | |||
| 198 | |||
| 199 | |||
| 200 | (% class="wikigeneratedid" id="H5" %) | ||
| 201 | 5 | ||
| 202 | ))) | ||
| 203 | |||
| 204 | (% class="wikigeneratedid" id="H7EED8868" %) | ||
| 205 | 续表 | ||
| 206 | |||
| 207 | |||
| 208 | |(% style="width:355px" %)((( | ||
| 209 | (% class="wikigeneratedid" id="H5B664E6051855BB9-1" %) | ||
| 210 | 学习内容 | ||
| 211 | )))|(% style="width:561px" %)((( | ||
| 212 | (% class="wikigeneratedid" id="H8003683870B9-1" %) | ||
| 213 | 考核点 | ||
| 214 | )))|(% style="width:98px" %)((( | ||
| 215 | (% class="wikigeneratedid" id="H96BE5EA67EA7522B-1" %) | ||
| 216 | 难度级别 | ||
| 217 | )))|(% style="width:63px" %)((( | ||
| 218 | (% class="wikigeneratedid" id="H800398986570-1" %) | ||
| 219 | 考题数 | ||
| 220 | ))) | ||
| 221 | |(% style="width:355px" %)((( | ||
| 222 | (% class="wikigeneratedid" id="H-28" %) | ||
| 223 | |||
| 224 | |||
| 225 | |||
| 226 | (% class="wikigeneratedid" id="H3.740689E3670D52A17BA17406768456DB4E2A7EF45EA6" %) | ||
| 227 | 3.理解服务管理的四个维度 | ||
| 228 | )))|(% style="width:561px" %)((( | ||
| 229 | (% class="wikigeneratedid" id="H3.1A063CF8FF0670D52A17BA17406768456DB4E2A7EF45EA6FF1AaFF097EC47EC7548C4EBA5458" %) | ||
| 230 | 3.1 描述服务管理的四个维度: a)组织和人员 | ||
| 231 | |||
| 232 | (% class="wikigeneratedid" id="HbFF094FE1606F548C6280672F" %) | ||
| 233 | b)信息和技术 | ||
| 234 | |||
| 235 | (% class="wikigeneratedid" id="HcFF0954084F5C4F194F34548C4F9B5E945546dFF094EF7503C6D41548C6D417A0B" %) | ||
| 236 | c)合作伙伴和供应商d)价值流和流程 | ||
| 237 | )))|(% style="width:98px" %)((( | ||
| 238 | (% class="wikigeneratedid" id="H-30" %) | ||
| 239 | |||
| 240 | |||
| 241 | |||
| 242 | (% class="wikigeneratedid" id="HBL2-4" %) | ||
| 243 | BL2 | ||
| 244 | )))|(% style="width:63px" %)((( | ||
| 245 | (% class="wikigeneratedid" id="H-32" %) | ||
| 246 | |||
| 247 | |||
| 248 | |||
| 249 | (% class="wikigeneratedid" id="H2-2" %) | ||
| 250 | 2 | ||
| 251 | ))) | ||
| 252 | |(% style="width:355px" %)((( | ||
| 253 | (% class="wikigeneratedid" id="H-34" %) | ||
| 254 | |||
| 255 | |||
| 256 | (% class="wikigeneratedid" id="H4.4E8689E3ITIL670D52A14EF7503C7CFB7EDF768476EE7684548C7EC44EF6" %) | ||
| 257 | 4.了解ITIL服务价值系统的目的和组件 | ||
| 258 | )))|(% style="width:561px" %)((( | ||
| 259 | (% class="wikigeneratedid" id="H-35" %) | ||
| 260 | |||
| 261 | |||
| 262 | (% class="wikigeneratedid" id="H4.163CF8FF0ITIL670D52A14EF7503C7CFB7EDF" %) | ||
| 263 | 4.1 描述ITIL服务价值系统 | ||
| 264 | )))|(% style="width:98px" %)((( | ||
| 265 | (% class="wikigeneratedid" id="H-36" %) | ||
| 266 | |||
| 267 | |||
| 268 | (% class="wikigeneratedid" id="HBL2-5" %) | ||
| 269 | BL2 | ||
| 270 | )))|(% style="width:63px" %)((( | ||
| 271 | (% class="wikigeneratedid" id="H-37" %) | ||
| 272 | |||
| 273 | |||
| 274 | (% class="wikigeneratedid" id="H1-2" %) | ||
| 275 | 1 | ||
| 276 | ))) | ||
| 277 | |(% style="width:355px" %)((( | ||
| 278 | (% class="wikigeneratedid" id="H-38" %) | ||
| 279 | |||
| 280 | |||
| 281 | |||
| 282 | |||
| 283 | |||
| 284 | |||
| 285 | (% class="wikigeneratedid" id="H5.4E8689E3670D52A14EF7503C94FE76846D3B52A8FF0C4EE553CA5B834EEC4E4B95F4768476F84E92517380543002" %) | ||
| 286 | 5.了解服务价值链的活动,以及它们之间的相互关联。 | ||
| 287 | )))|(% style="width:561px" %)((( | ||
| 288 | (% class="wikigeneratedid" id="H1.63CF8FF0670D52A14EF7503C94FE768476F84E92517380547279602753CA517659824F55652F63014EF7503C6D41" %) | ||
| 289 | 1.描述服务价值链的相互关联特性及其如何支持价值流 | ||
| 290 | |||
| 291 | (% class="wikigeneratedid" id="H2.63CF8FF06BCF98794EF7503C94FE6D3B52A8768476EE7684" %) | ||
| 292 | 2.描述每项价值链活动的目的 | ||
| 293 | |||
| 294 | (% class="wikigeneratedid" id="HaFF098BA15212" %) | ||
| 295 | a)计划 | ||
| 296 | |||
| 297 | (% class="wikigeneratedid" id="HbFF0965398FDB" %) | ||
| 298 | b) 改 进 | ||
| 299 | |||
| 300 | (% class="wikigeneratedid" id="HcFF09595152A8" %) | ||
| 301 | c) 契 动 | ||
| 302 | |||
| 303 | (% class="wikigeneratedid" id="HdFF098BBE8BA1548C8F6C6362" %) | ||
| 304 | d)设计和转换 | ||
| 305 | |||
| 306 | (% class="wikigeneratedid" id="HeFF0983B753D62F67845EFA" %) | ||
| 307 | e)获取/构建 | ||
| 308 | |||
| 309 | (% class="wikigeneratedid" id="HfFF094EA44ED8548C652F6301" %) | ||
| 310 | f)交付和支持 | ||
| 311 | |||
| 312 | (% class="wikigeneratedid" id="H6CE8FF1A6BCF4E2A4EF7503C94FE6D3B52A876848F9351658F9351FA4E0D572880036838830356F4" %) | ||
| 313 | 注:每个价值链活动的输入输出不在考核范围 | ||
| 314 | )))|(% style="width:98px" %)((( | ||
| 315 | (% class="wikigeneratedid" id="H-43" %) | ||
| 316 | |||
| 317 | |||
| 318 | |||
| 319 | |||
| 320 | |||
| 321 | |||
| 322 | (% class="wikigeneratedid" id="HBL2BL2" %) | ||
| 323 | BL2 BL2 | ||
| 324 | )))|(% style="width:63px" %)((( | ||
| 325 | (% class="wikigeneratedid" id="H-48" %) | ||
| 326 | |||
| 327 | |||
| 328 | |||
| 329 | |||
| 330 | |||
| 331 | |||
| 332 | (% class="wikigeneratedid" id="H1-3" %) | ||
| 333 | 1 | ||
| 334 | |||
| 335 | (% class="wikigeneratedid" id="H1-4" %) | ||
| 336 | 1 | ||
| 337 | ))) | ||
| 338 | |(% style="width:355px" %)((( | ||
| 339 | (% class="wikigeneratedid" id="H-53" %) | ||
| 340 | |||
| 341 | |||
| 342 | |||
| 343 | |||
| 344 | |||
| 345 | |||
| 346 | |||
| 347 | |||
| 348 | |||
| 349 | (% class="wikigeneratedid" id="H6.4E8689E3154E2AITIL5B9E8DF5768476EE7684548C5173952E51855BB9" %) | ||
| 350 | 6.了解15个ITIL实践的目的和关键内容 | ||
| 351 | )))|(% style="width:561px" %)((( | ||
| 352 | (% class="wikigeneratedid" id="H6.1800368384EE54E0BITIL5B9E8DF5768476EE7684FF1A" %) | ||
| 353 | 6.1 考核以下ITIL实践的目的: | ||
| 354 | |||
| 355 | (% class="wikigeneratedid" id="HaFF094FE1606F5B8951687BA17406" %) | ||
| 356 | a)信息安全管理 | ||
| 357 | |||
| 358 | (% class="wikigeneratedid" id="HbFF0951737CFB7BA17406A0A0" %) | ||
| 359 | b)关系管理 | ||
| 360 | |||
| 361 | (% class="wikigeneratedid" id="HcFF094F9B5E9455467BA17406" %) | ||
| 362 | c)供应商管理 | ||
| 363 | |||
| 364 | (% class="wikigeneratedid" id="HdFF09IT8D444EA77BA17406" %) | ||
| 365 | d)IT资产管理 | ||
| 366 | |||
| 367 | (% class="wikigeneratedid" id="HeFF0976D16D4B548C4E8B60017BA17406" %) | ||
| 368 | e)监测和事态管理 | ||
| 369 | |||
| 370 | (% class="wikigeneratedid" id="HfFF0953D15E037BA17406A0A0" %) | ||
| 371 | f)发布管理 | ||
| 372 | |||
| 373 | (% class="wikigeneratedid" id="HgFF09670D52A1914D7F6E7BA17406" %) | ||
| 374 | g)服务配置管理 | ||
| 375 | |||
| 376 | (% class="wikigeneratedid" id="HhFF0990E87F727BA17406A0A0" %) | ||
| 377 | h)部署管理 | ||
| 378 | |||
| 379 | (% class="wikigeneratedid" id="HiFF0963017EED65398FDBA0A0" %) | ||
| 380 | i)持续改进 | ||
| 381 | |||
| 382 | (% class="wikigeneratedid" id="HjFF0953D866F463A75236A0A0" %) | ||
| 383 | j)变更控制 | ||
| 384 | |||
| 385 | (% class="wikigeneratedid" id="HkFF094E8B4EF67BA17406A0A0" %) | ||
| 386 | k)事件管理 | ||
| 387 | |||
| 388 | (% class="wikigeneratedid" id="HlFF0995EE98987BA17406A0A0" %) | ||
| 389 | l)问题管理 | ||
| 390 | |||
| 391 | (% class="wikigeneratedid" id="HmFF09670D52A18BF76C427BA17406" %) | ||
| 392 | m)服务请求管理 | ||
| 393 | |||
| 394 | (% class="wikigeneratedid" id="HnFF09670D52A153F0" %) | ||
| 395 | n)服务台 | ||
| 396 | |||
| 397 | (% class="wikigeneratedid" id="HoFF09670D52A17EA7522B7BA17406" %) | ||
| 398 | o)服务级别管理 | ||
| 399 | )))|(% style="width:98px" %)((( | ||
| 400 | (% class="wikigeneratedid" id="H-61" %) | ||
| 401 | |||
| 402 | |||
| 403 | |||
| 404 | |||
| 405 | |||
| 406 | |||
| 407 | |||
| 408 | |||
| 409 | |||
| 410 | |||
| 411 | (% class="wikigeneratedid" id="HBL1-1" %) | ||
| 412 | BL1 | ||
| 413 | )))|(% style="width:63px" %)((( | ||
| 414 | (% class="wikigeneratedid" id="H-70" %) | ||
| 415 | |||
| 416 | |||
| 417 | |||
| 418 | |||
| 419 | |||
| 420 | |||
| 421 | |||
| 422 | |||
| 423 | |||
| 424 | |||
| 425 | (% class="wikigeneratedid" id="H5-1" %) | ||
| 426 | 5 | ||
| 427 | ))) | ||
| 428 | |||
| 429 | (% class="wikigeneratedid" id="H7EED8868-1" %) | ||
| 430 | 续表 | ||
| 431 | |||
| 432 | |||
| 433 | |(% style="width:354px" %)((( | ||
| 434 | (% class="wikigeneratedid" id="H5B664E6051855BB9-2" %) | ||
| 435 | 学习内容 | ||
| 436 | )))|(% style="width:568px" %)((( | ||
| 437 | (% class="wikigeneratedid" id="H8003683870B9-2" %) | ||
| 438 | 考核点 | ||
| 439 | )))|(% style="width:79px" %)((( | ||
| 440 | (% class="wikigeneratedid" id="H96BE5EA67EA7522B-2" %) | ||
| 441 | 难度级别 | ||
| 442 | )))|(% style="width:76px" %)((( | ||
| 443 | (% class="wikigeneratedid" id="H800398986570-2" %) | ||
| 444 | 考题数 | ||
| 445 | ))) | ||
| 446 | |(% style="width:354px" %)((( | ||
| 447 | (% class="wikigeneratedid" id="H-80" %) | ||
| 448 | |||
| 449 | |||
| 450 | |||
| 451 | |||
| 452 | |||
| 453 | (% class="wikigeneratedid" id="H6.4E8689E3154E2AITIL5B9E8DF5768476EE7684548C5173952E51855BB9-1" %) | ||
| 454 | 6.了解15个ITIL实践的目的和关键内容 | ||
| 455 | )))|(% style="width:568px" %)((( | ||
| 456 | (% class="wikigeneratedid" id="H6.256DE5FC6548C8FA8522B4EE54E0BITIL672F8BED76845B9A4E49FF1A" %) | ||
| 457 | 6.2 回忆和辨别以下ITIL术语的定义: | ||
| 458 | |||
| 459 | (% class="wikigeneratedid" id="HaFF09IT8D444EA7" %) | ||
| 460 | a)IT资产 | ||
| 461 | |||
| 462 | (% class="wikigeneratedid" id="HbFF094E8B6001" %) | ||
| 463 | b)事态 | ||
| 464 | |||
| 465 | (% class="wikigeneratedid" id="HcFF09914D7F6E9879" %) | ||
| 466 | c)配置项 | ||
| 467 | |||
| 468 | (% class="wikigeneratedid" id="HdFF0953D866F4" %) | ||
| 469 | d)变更 | ||
| 470 | |||
| 471 | (% class="wikigeneratedid" id="HeFF094E8B4EF6" %) | ||
| 472 | e)事件 | ||
| 473 | |||
| 474 | (% class="wikigeneratedid" id="HfFF0995EE9898" %) | ||
| 475 | f)问题 | ||
| 476 | |||
| 477 | (% class="wikigeneratedid" id="HgFF095DF277E595198BEF" %) | ||
| 478 | g)已知错误 | ||
| 479 | )))|(% style="width:79px" %)((( | ||
| 480 | (% class="wikigeneratedid" id="H-84" %) | ||
| 481 | |||
| 482 | |||
| 483 | |||
| 484 | |||
| 485 | |||
| 486 | (% class="wikigeneratedid" id="HBL1-2" %) | ||
| 487 | BL1 | ||
| 488 | )))|(% style="width:76px" %)((( | ||
| 489 | (% class="wikigeneratedid" id="H-88" %) | ||
| 490 | |||
| 491 | |||
| 492 | |||
| 493 | |||
| 494 | |||
| 495 | (% class="wikigeneratedid" id="H2-3" %) | ||
| 496 | 2 | ||
| 497 | ))) | ||
| 498 | |(% style="width:354px" %)((( | ||
| 499 | (% class="wikigeneratedid" id="H-92" %) | ||
| 500 | |||
| 501 | |||
| 502 | |||
| 503 | |||
| 504 | |||
| 505 | (% class="wikigeneratedid" id="H7.740689E374E2AITIL5B9E8DF5" %) | ||
| 506 | 7.理解7个ITIL实践 | ||
| 507 | )))|(% style="width:568px" %)((( | ||
| 508 | (% class="wikigeneratedid" id="H7.18BE67EC689E391CA4EE54E0BITIL5B9E8DF5FF0C4E0D530562EC8FD94E9B5B9E8DF55BF9670D52A14EF7503C94FE7684652F630165B95F0FFF1AA0A0A0A0A0A0A0A0A0A0A0A0A0A0" %) | ||
| 509 | 7.1 详细解释以下ITIL实践,不包括这些实践对服务价值链的支持方式: | ||
| 510 | |||
| 511 | (% class="wikigeneratedid" id="HaFF0963017EED65398FDBFF0C530562EC63017EED65398FDB6A215F0F" %) | ||
| 512 | a)持续改进,包括持续改进模式 | ||
| 513 | |||
| 514 | (% class="wikigeneratedid" id="HbFF0953D866F463A75236" %) | ||
| 515 | b)变更控制 | ||
| 516 | |||
| 517 | (% class="wikigeneratedid" id="HcFF094E8B4EF67BA17406" %) | ||
| 518 | c)事件管理 | ||
| 519 | |||
| 520 | (% class="wikigeneratedid" id="HdFF0995EE98987BA17406" %) | ||
| 521 | d)问题管理 | ||
| 522 | |||
| 523 | (% class="wikigeneratedid" id="HeFF09670D52A18BF76C427BA17406" %) | ||
| 524 | e)服务请求管理 | ||
| 525 | |||
| 526 | (% class="wikigeneratedid" id="HfFF09670D52A153F0" %) | ||
| 527 | f) 服 务 台 | ||
| 528 | |||
| 529 | (% class="wikigeneratedid" id="HgFF09670D52A17EA7522B7BA17406" %) | ||
| 530 | g)服务级别管理 | ||
| 531 | |||
| 532 | (% class="wikigeneratedid" id="H6CE8FF1A4E0D80036838ITIL5B9E8DF55BF9670D52A14EF7503C94FE768451774F53652F630165B95F0FFF0C76EE7684662F8BA957F98BAD8BB25E08670966F4591A768465F695F4901A8FC75BF98FD94E9B5B9E" %) | ||
| 533 | 注:不考核ITIL实践对服务价值链的具体支持方式,目的是让培训讲师有更多的时间通过对这些实 | ||
| 534 | |||
| 535 | (% class="wikigeneratedid" id="H8DF563D04F9B5B9E9645768463075BFCFF0C52A06DF15B6654585BF98FD94E9B5B9E8DF576844E8689E33002" %) | ||
| 536 | 践提供实际的指导,加深学员对这些实践的了解。 | ||
| 537 | )))|(% style="width:79px" %)((( | ||
| 538 | (% class="wikigeneratedid" id="H-96" %) | ||
| 539 | |||
| 540 | |||
| 541 | |||
| 542 | |||
| 543 | |||
| 544 | |||
| 545 | (% class="wikigeneratedid" id="HBL2-6" %) | ||
| 546 | BL2 | ||
| 547 | )))|(% style="width:76px" %)((( | ||
| 548 | (% class="wikigeneratedid" id="H-101" %) | ||
| 549 | |||
| 550 | |||
| 551 | |||
| 552 | |||
| 553 | |||
| 554 | |||
| 555 | (% class="wikigeneratedid" id="H1-5" %) | ||
| 556 | 1 | ||
| 557 | ))) | ||
| 558 | |||
| 559 | 1. | ||
| 560 | 11. ((( | ||
| 561 | (% class="wikigeneratedid" id="H6A2162DF8BD598984E00" %) | ||
| 562 | 模拟试题一 | ||
| 563 | ))) | ||
| 564 | |||
| 565 | (% class="wikigeneratedid" id="H7565" %) | ||
| 566 | 略 | ||
| 567 | |||
| 568 | |||
| 569 | 1. ((( | ||
| 570 | (% class="wikigeneratedid" id="H-107" %) | ||
| 571 | |||
| 572 | |||
| 573 | 1. ((( | ||
| 574 | |||
| 575 | ))) | ||
| 576 | |||
| 577 | (% class="wikigeneratedid" id="H6A2162DF8BD598984E8C" %) | ||
| 578 | 模拟试题二 | ||
| 579 | ))) | ||
| 580 | |||
| 581 | (% class="wikigeneratedid" id="H7565-1" %) | ||
| 582 | 略 | ||
| 583 | |||
| 584 | |||
| 585 | [[返回:第3章 主目录>>url:https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E4%B8%89%E7%AB%A0%20ITIL%204%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E5%A4%A7%E7%BA%B2%E5%92%8C%E6%A8%A1%E6%8B%9F%E8%AF%95%E9%A2%98/]] [[阅读 第4章 >>https://www.itil4hub.cn/bin/view/D%20%E3%80%8AITIL%204%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86%E8%AE%A4%E8%AF%81%E8%80%83%E8%AF%95%E6%8C%87%E5%8D%97%E3%80%8B/%E7%AC%AC%E5%9B%9B%E7%AB%A0%20ITIL%204%E5%AD%A6%E4%B9%A0%E4%B8%8E%E5%AE%9E%E8%B7%B5FAQ/]] |